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elaine replied on July 09, 2008 14:16 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Thank you Netflix!!

A comment on the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Our pleasure, Lambie! It *is* exciting to see customer empowerment work. – Amy Muller, on July 01, 2008 19:07

A comment on the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Party in this thread. – Thomas, on July 01, 2008 08:09

michael lambie replied on July 01, 2008 07:50 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

I am so happy N-flix came to their senses. Thanks GetSatisfaction. Every dog has his day, and i just had mine!

A comment on the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Thanks so much to Amy, Thor and the rest of the GetSat Team. You've truly helped make my dreams come true. It's a testament to the power of the internet! – michael lambie, on July 01, 2008 07:49

A comment on the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Word. – Eric Suesz, on July 01, 2008 06:04

Thomas replied on July 01, 2008 05:58 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

I called it: Netflix wasn't ever serious about removing them, but now they look like they listen to users (otherwise why give such an odd VERY far away date like 1 September?). Victory truly for Netflix, to convince users they matter :)

Andrew Ruess replied on June 30, 2008 21:48 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Yay! The crowd screamed and Netflix responded. Excellent.

KeepNetflixProfiles replied on June 30, 2008 21:43 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Bravo! Couldn't have done it without the bloggers...

Give the bloggers a hand, Netflix Listened: http://www.searchmarked.com/netflix/w...

Roy Leban replied on June 30, 2008 21:22 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

They were pretty adamant that the decision was made and they weren't going to listen to complaints, but they did listen after all. Bravo to both the people who complained and Netflix for listening.

Netflix Listened: http://www.thisuser.com/2008/06/netfl...

princessbride42 replied on June 30, 2008 21:12 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

If this is true, we are good to go! Good job everyone!

Amy Muller replied on June 30, 2008 21:04 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Victory!

A comment on the problem "Netflix to break homes by eliminating profiles!" in Netflix:

This is about how I feel. My husband burns through the movies, whereas I sit on them. So much for that... – princessbride42, on June 30, 2008 15:52

David Sidlinger replied on June 29, 2008 14:15 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

There are very few companies I actually like. Netflix just removed themselves from that list.

bscottup replied on June 26, 2008 21:25 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

I am afraid we are all going to be shopping for a new rental home. This new clip says it all http://www.dmnews.com/Netflix-release...

rjhintz replied on June 26, 2008 15:41 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Summary: Do you still need a 2, 3, or 4 at a time subscription?

With a 3 person profile for my family it made sense for a 3 at a time subscription. Without profiles I expect to go to no more than a 2 at a time program, which means less convenience for me and less revenue for Netflix.

If enough subscribers reevaluate their subscriptions to a lower number based on the announced profile removal and let Netflix know that's the reason, perhaps their business logic will change.

Velma replied on June 26, 2008 02:40 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

I, too, would mourn the loss of profiles. It means that I would lose the 1 of 3 netflix that my husband has graciously allotted me. It means that I would never see movies of my preference. I wouldn't get my own netflix account. And by losing my profile, you'd actually have to work harder b/c my husband watches a much greater number of movies than I do.

Patrick Haney replied on June 24, 2008 18:12 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

I don't understand how it's in the customer's best interest to remove a feature that's obviously very useful because it's "cumbersome" without a better feature in its place. Eliminating profiles is like destroying the work of your customers without giving them the ability to save that work. Netflix stores a ton of information about each of its customers, from reviews to ratings, so why are they so quick to delete some of it?

Netflix, you need a better solution than "we've decided to terminate the profiles feature." That's just not good customer service.

me replied on June 24, 2008 14:30 to the problem "Netflix to break homes by eliminating profiles!" in Netflix:

I am extremely dissatisfied with this decision to remove account profiles. My wife and I have very different tastes in movies and the profile feature has allowed us to manage this. Up until now I have considered Netflix an innovative service that provides what customers need, but now I have to reconsider my loyalty to a company that takes away useful features with no good explanation.

A comment on the problem "Netflix to break homes by eliminating profiles!" in Netflix:

Permalink for when in a week that post isn't on the front page of his blog anymore: http://pogue.blogs.nytimes.com/2008/0... – Thomas, on June 24, 2008 04:10