Ethel Bustamante's dashboard

I am able to access Webshots now! So far so good.

HI Teresa, I am glad that WS has posted your comment back to the blog.
I was really upset that they did not acknowledge our concerns at all during their down time. I hope that in the future when a problem arises , they are more open and reachable to ease and answer the concerns of its members.

Hi Teresa,

That is my issue as well. Good customer service is essential for any type of business to go to the top. I do enjoy the community of WS. I also like the way the pages are designed and what they have to offer to its members. I am upset is for their lack of communication to all its members (paying/non paying). Yes, I have read those articles as well. Looking forward to your board at WS.

I hope they solve the problem very soon. However I have not seen any comments from them as they say in the message they sent you.
Thank you for sharing

As per their message in 2006, They should do the same this time?

Culprit Found: DNS Issues We realized that the problem was a DNS issue that affected communication between the databases and the application servers. We went to work to improve the communication, and now it operates without any issues

Hi Tommy, I agree with you. I am a paying customer as well. Not only do I pay my yearly fees but I also spend lots of money purchasing the photo books, posters, the printed canvas, magnets, etc (not only for me but for my family and friends) ...from QOOP. which they probably get a percentage of my purchases.

Who knows if they are there listening or not. I guess they do not care. Pretty bad attitude toward us...

Here are some of the messages posted by members in the Webshots blog!
Comment by Gloria

February 4, 2008 @ 8:51 am

Hi,

I live in the Washington, DC metro area and haven’t been able to get to webshots since Jan. 31. All I can get to is the “Blog”.

I just received a response to the email I sent Saturday, and they’ve informed that their engineers are working on the site. That was it!!

I belive it’s a server problem, but somewhere along the way there’s a configuration setting that’s not correct. Otherwise, why could some users see the site and others not?

I really like Webshots, but this much down town is unusual. Then to make it all worst, no communication with members.

Comment by Lyn

February 4, 2008 @ 9:11 am

I’ve just received an e-mail from webshots to say that the problem is resolved, so I tried to access the website and guess what. NOTHING. So it is not resolved at all. BT broadband customer. United Kingdom

Comment by Linda

February 4, 2008 @ 9:28 am

I tried to use your link Ethel, but I couldn’t get it to accept my email and password. Those of you who can get to Webshots could try to do it for us and see if you can leave a message for us there?
Comment by Rosemary

February 4, 2008 @ 8:26 am

I’ve just received that email from webshots, and no it doesn’t work for me still (BT Broadband customer) So no webshots, you haven’t fixed it yet.
Comment by johan pikanomo

February 4, 2008 @ 7:26 am

HELLO HERE JOHAN T WHOLE WEEKEND NOW PROBLEMS THIS AFTERNOON ITS NOW AT THE MOMENT 16.00 OURE INTHE NETHERLANDS AND HERE IN MY HOMETOWN WEBSHOTS IS BLANK BUT THE FUNNY THING IS MY SISTR IEN ALSO KNOWN AS MEMBER IAHUIS IS ABLE TO LOG IN ON HERE PC UNDER MY MEMBERS NAME AND PASSWORD AND IF TRY NOTING I TRYD GOOGLE FOR SURGE WEBSHOTS AND TRYD THAT LINK ALSO AND A BIG SUPRISE NOTHING SO EDITORS WAKE UP AND THEL WATS GOING ONE....JOHAN THE NETHERLANDS

And the list goes on and on....

Where is Webshots staff?

I agree... The staff of Webshots have not made an attempt to inform of the problem for four days.

Webshots is not working. I am not the only person having this problem. Please check the Webshots blog link http://blog.webshots.com/?p=820