Randall Thomas's dashboard

Randall Thomas replied on January 06, 2009 14:51 to the idea "The ticketing system should be searchable." in Engine Yard Inc.:

Hi Dav,

We *really* feel your pain on this. The current ticketing system was chosen in a moment of painful necessity. It's hard to think of a ticketing system that is less friendly to use.

We're working on replacing the current ticketing system with one that is less hostile for everyone who has to use it on a daily basis. I don't have a firm date for you, but like all things in the web 2.0 world, it's "any day now".

A comment on the question "Mod_rails support?" in Engine Yard Inc.:

Hi Justin,

We're keeping an Eye on mod_ruby but we're still not ready to move our stack over to it. We'll be doing some internal evaluations to see if supporting it is an option for us. – Randall Thomas, on November 18, 2008 18:24

A comment on the question "Mod_rails support?" in Engine Yard Inc.:

HI Sam,

Currently we've got many irons in the fire. Supporting mod_rails isn't currently at the top of the list as most of our current customer base is quite happy with nginx. (In short, as of now, it's pretty far down on the list :) ) We're keeping an eye on the project and might schedule it for inclusion into a future release of the stack. – Randall Thomas, on October 16, 2008 23:50

Randall Thomas set one of Randall Thomas' replies as an official response to "Problems with your EY account?" in Engine Yard Inc.

Randall Thomas replied on October 10, 2008 17:11 to the question "Problems with your EY account?" in Engine Yard Inc.:

Hi Jason,

I'll ping Ed and find out where things are with this. My gut feeling is that it might have taken a back burner to some other systems engineering tasks that we've had to tackle, but I'm waiting to get the official update from Ed.

A comment on the question "Problems with your EY account?" in Engine Yard Inc.:

We're looking at a couple of different solutions, more memory being the low end. *No promises* but we might be able to have a 32bit VM with a 64bit kernel - would you be up for helping us test this if we can get it working?

Regards,
-- Randall – Randall Thomas, on September 19, 2008 00:55

A comment on the question "Problems with your EY account?" in Engine Yard Inc.:

Hi Tom,

I certainly understand the blowing off steam concept. We really do take how happy you are with your slices and our service pretty seriously.

I just read through the ticket history on this one. I'm getting in touch with Mutwin and Chris (the engineers who did the bleak house/memory leak detection work on the slices) We're going to see if we can find a solution to the memory needs for your application. Can't hurt to try at least once more. We'll update the ticket when we come up with something.

Sorry to hear that you're frustrated.

Regards,
-- Randall – Randall Thomas, on September 18, 2008 10:49

Randall Thomas replied on September 18, 2008 02:40 to the question "Problems with your EY account?" in Engine Yard Inc.:

Hi Tom,

Can you tell me a little more about the problems you're having with Engine Yard? We want to figure out how to help.

Randall Thomas asked a question in Engine Yard Inc. on September 18, 2008 02:40:

Problems with your EY account?

Back and forth with Engine Yard.

Randall Thomas replied on August 21, 2008 17:40 to the discussion "Delay in Staging Slice Deployment" in Engine Yard Inc.:

It looks like your slice deployment got updated?

http://twitter.com/ayb/statuses/89458...

Please let us know if there's anything else we can do to help.

Randall Thomas started a conversation in Engine Yard Inc. on August 21, 2008 17:40:

Delay in Staging Slice Deployment

EngineYard has a guy in Australia doing our deployment. I get email every night around 3am. Has taken a week so far for staging slice. Ugh.

Randall Thomas replied on June 24, 2008 23:18 to the question "Mod_rails support?" in Engine Yard Inc.:

Currently we don't have any plans to support Passenger. We're still keeping an eye on it and might reconsider in the future.

Randall Thomas started a conversation in Engine Yard Inc. on March 31, 2008 07:44:

Improving Engine Yard Service

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