exador23's dashboard

slow is better than down. mdy right above your post links to the twitter blog, with a *little* bit more transparency. The front page usually has the latest. Alas their commenting system is wonky for me. I wish they'd do away with it & keep the conversation on getsatisfaction, rather than a moderated-by-them forum. Of course they're probably busy with the TOS revolt elsewhere on this site.

I'm wondering when the lessons of transparency, collaboration, & collective action enabled by their service will be adopted by those who provide & maintain the service. – exador23, on May 23, 2008 01:44

the precious uptime was nice while it lasted. – exador23, on May 23, 2008 00:23

quotably.com thanks - I'd forgotten the link to that service. – exador23, on May 23, 2008 00:14

Thanks for finally providing a wee little bit o insight into what's going on. Now maybe we can help instead of feeling powerless and lashing out.

Those spikes on your graphs could be bots. Have you noticed the activity on Summize? do a search for Ansel Adams or John F. Buckley & you'll notice one cloned bot's ability to influence the top 10 tweet words list. Could those correlate with your spikes?

Then there's what I call the mass stalker bots. I posted about one on the 5/19 twitter down thread on getsatisfaction. It was adding about a dozen followers per minute, and is now following over 32,000 ppl. I've got at least 2-3 of them (and I've only got 75 followers.) Have you considered capping the number of people a user can follow at something ridiculous like 5,000? having 32,000 followers times an unknown # of stalker bots has got to be a tremendous extra load on your servers.

I bet if you think this might be part of the problem, there's a whole army of users willing to help track them down. Even if a small portion of your user base spent a little bit of time helping to isolate your problems instead of twitting about the their lunch or lashing out, that's a mind-bogglingly massive trouble-shooting force, and maybe your employees can actually enjoy their pizza.

And what about @Perliux look at this: http://twitter.com/Perliux?page=5 something was going on with Anarquia.sms. Do a summize search on anarquia and it looks like there were other users that had problems too.

Do these correlate with spikes on your hitherto secretive graph?

I'm no techie, but I'm pretty familiar with standard troubleshooting procedures. you know, like when stuff starts going wrong, simplify simplify simplify. The fastest way to trouble-shoot a problem is cut it in half. How about when you see your next spike, cut SMS. If the spike goes away, you know the problem is there. If not, bring back SMS and cut API (like I know what that is). And then SHARE the information.

You've got a large, tech-saavy, nearly addicted user base that is willing to help out if you're willing to provide the leadership to take advantage of it.

exador23 at yahoo – exador23, on May 22, 2008 01:27

oops. i know this doesn't go here, but while clearing out the last batch of notifications I accidently hit the SPAM button in Yahoo Mail Classic instead of the DELETE button. already spent 1/2 hour trying to figure out how to undo it. Is Yahoo on here yet?

working on it now. I tend to look at things holistically and dividing things into categories is a problem for me ;-) – exador23, on May 21, 2008 23:34

Aha! a worry-free solution for the time being. Thank you. It wouldn't be such a big deal except I use a yahoo account exclusively for on-line stuff so as to avoid spam in my secretive pop mail account, so no rules to direct these update notifications to a separate folder & cleaning out the floods is a tedious task. – exador23, on May 21, 2008 23:32

I would really like to see a change in the 'following' behavior for getsatisfaction.

I totally agree that the default should be to NOT receive e-mail notifications, with an option to receive them, and perhaps with further options to get a notification when an employee posts on an issue. I'd think this would lighten the load on your servers also.

http://getsatisfaction.com/satisfacti...

it's become particularly annoying when I click "I have this problem too", immediately click "stop following", read the replies, post, and then have my inbox flooded because a post apparently starts you "following" the topic again.

I would love to see my dashboard simplified. perhaps with a simple list of topics I've participated in, and a count next to it showing the # of replies since my last visit. Clicking a particular topic would then show the chronological participation ~for that topic~ that is currently splayed confusingly all over the place.

If things were done this way, I could see each topic having a check ~on my dashboard~ for whether I'd like to see updates for that topic. Or perhaps just send me text version of this simplified dashboard tracking to my e-mail once a day as a digest.

btw. I love getsatisfaction. the idea. the implementation so far. the open-ness of your company to new ideas, and your responsiveness. Huge kudos. I tell people about you often.