ezrakilty's dashboard

gingerjoos marked one of ezrakilty's replies in Get Satisfaction as useful. ezrakilty replied to the question "Where's the full API specification? I'm missing something, I know...".

gingerjoos replied on July 10, 2008 05:45 to the question "Where's the full API specification? I'm missing something, I know..." in Get Satisfaction:

Thanks a bunch guys :) Got the files from http://github.com/nullstyle/helpcente...

Keep up the good work. Good luck

A comment on the question "Where's the full API specification? I'm missing something, I know..." in Get Satisfaction:

Ha, yes. I was very tired when I made that reply. I meant Help Center. – Cameron Walters, on July 09, 2008 15:13

David Rogers replied on July 09, 2008 12:56 to the question "Where's the full API specification? I'm missing something, I know..." in Get Satisfaction:

Here's a link to the Help Center... I can't find it via navigation, but it appears to be on the main site.

http://getsatisfaction.com/for_compan...

ezrakilty replied on July 09, 2008 12:33 to the question "Where's the full API specification? I'm missing something, I know..." in Get Satisfaction:

Hm, looks like the list.php and hkit.class.php files got missed out of the PHP library distribution. The files are available in the full Help Center release, which contains a bunch of other PHP code as well.

We'll re-release the PHP library with the missing files as soon as possible; in the meantime, if you're in a hurry, you can find the files in the Help Center release.

Leslie Chicoine marked one of ezrakilty's replies in Get Satisfaction as useful. ezrakilty replied to the problem "Need to change our autorize link back for Help Center".

ezrakilty replied on July 05, 2008 13:45 to the problem "Need to change our autorize link back for Help Center" in Get Satisfaction:

There is a column called sprinkles_root_url in the site_settings table in the database, which should be set to a URL like

http://itsportsnet.com/help

You can update this, for example, using the SQL command

update site_settings set sprinkles_root_url = 'http://itsportsnet.com/help';

What may have happened is that the setup process did not properly detect the root URL, or perhaps someone moved the installation after the setup process was completed.

ROhan Kini replied on July 02, 2008 03:38 to the problem "Am unable to setup help centre" in Get Satisfaction:

damn. How else can I test this ? Looks like there is something wrong with the OAuth a0uthentication. I tried irb to connect using the credentials and things seem ok.

Any way I can script and test the php bit to make sure the OAuth process is ok ?

John marked one of ezrakilty's replies in Get Satisfaction as useful. ezrakilty replied to the problem "unable to setup help centre".

ezrakilty replied on July 01, 2008 21:55 to the problem "unable to setup help centre" in Get Satisfaction:

That's correct. This is a bug in the code which crashes Help Center on some PHP versions, while others carry on merrily.

For the record, running Help Center on a Mac should be 100% okay—it was developed on one!

ezrakilty replied on July 01, 2008 21:51 to the problem "Why are line breaks and urls stripped from company recommended answer" in Get Satisfaction:

Mr. FAQs is correct that there is a missing |nl2br in two places (following $reply.content) in topic.t, leading to the loss of line breaks in the rendered "Best solution from company" and "Best solution from the people."

As to the loss of the links, this is due to the mothership: the topic post itself has URLs linkified, but the replies don't get linkified. Perhaps this is intentional, or an oversight; I don't know!

ezrakilty replied on July 01, 2008 21:31 to the question "boing" in Sprinkles Test Company:

Testing
testing
123
http://letour.fr/

ezrakilty asked a question in Sprinkles Test Company on July 01, 2008 21:30:

boing

testing
testing
123
http://inf.ed.ac.uk/

A comment on the problem "Am unable to setup help centre" in Get Satisfaction:

Oops: I meant PHP 5.1.6 above, of course. – ezrakilty, on July 01, 2008 21:21

ezrakilty replied on July 01, 2008 21:20 to the problem "Am unable to setup help centre" in Get Satisfaction:

OK, just walked through this with PHP 5.1.6 and it was able to do the authorization, so we can rule out the version number as the problem.

ROhan Kini replied on June 26, 2008 18:55 to the problem "Am unable to setup help centre" in Get Satisfaction:

not sure. Its hosted in hostingrails.com
the php version is pretty recent - 5.1.6

can i test the OAuth stuff ? Some small scripts etc which can make sure that authentication is indeed happening from the server ? or not ?

ezrakilty replied on June 26, 2008 18:42 to the problem "Am unable to setup help centre" in Get Satisfaction:

Hi ROhan--

Sorry this is still causing trouble; I'm not sure why this problem is happening for you and not for others. So far it doesn't sound like you're doing anything wrong as such.

It's possible there's something strange about PHP 2.1.6 in particular that's causing the trouble. I'll try to install that over the next couple of days to test it.

Is there any possibility you could upgrade to the latest version of PHP?

ROhan Kini replied on June 26, 2008 18:27 to the problem "Am unable to setup help centre" in Get Satisfaction:

tried registering a new application with getsatisfactioin so that I get a new key and secret. Did not work either.

Any idea how I can test this OAuth stuff ? I dont understand how this is working for you and not for me.

Is there something that I am missing ? I must be doing something wrong !

ROhan Kini replied on June 25, 2008 10:53 to the problem "Am unable to setup help centre" in Get Satisfaction:

wow .. nice utility :)

Oh have a new subdomain which passes the downforeveryoneorjustme test :)
http://wiki.bumsonthesaddle.com/

thanks guys

ezrakilty replied on June 25, 2008 10:03 to the problem "Am unable to setup help centre" in Get Satisfaction:

It's been this way consistently, whenever I've checked, since you first posted. According to downforeveryoneorjustme.com, it can't find your site, either:

http://downforeveryoneorjustme.com/he...

I still think there's no entry in the public DNS for this site.