FC's dashboard

FC replied on February 21, 2009 22:15 to the question "Missing Channel Stats" in Kyte:

The trackback feature has been discontinued as part of the free service. Trackback information is available for premium and pro accounts as part of the Kyte Dashboard service.

FC replied on February 21, 2009 20:05 to the problem "Error message...." in Kyte:

Hi Amy,

As a next step, could you run our connection tester (http://www.kyte.tv/flash/MarbachConne...) and send in the output? The test can take some time to run, when it completes you'll get a message saying "All tests completed" with the email address to which you should send the response. You'll have to click on the "Copy to Clipboard" button and paste the contents into the body of the mail.
If you could also ensure that you put your name in the subject line, that will allow us to investigate and get back to you.

Thanks!

FC replied on February 21, 2009 20:01 to the question "Missing Channel Stats" in Kyte:

Hi Rav Mitterhoff,

There are several ways that you can see the total number of views for a given show.
In the Kyte player, you can click on the "info" button (the "i" icon in the upper left corner of the viewing area) and you'll see "Total views" under the "Show Info" tab. You can also open the show browser (by clicking on the "Shows" tab) and you'll see the number of views for each show under the thumbnail for the show.

FC replied on February 12, 2009 17:04 to the question "Does the 100mb limit apply to live streaming or just uploaded videos?" in Kyte:

Hi R. Clark, you can use the business inquiry form: http://www.kyte.com/about/pg/kyte_inq... to make a request.

FC replied on February 12, 2009 01:09 to the question "Does the 100mb limit apply to live streaming or just uploaded videos?" in Kyte:

Hi JRD, the short answer to your question is that the 100 megabyte limit is only applied to uploaded files. Streamed videos have a time limit, the free service is limited to 60 minutes.

FC replied on January 18, 2009 17:32 to the idea "Feature request: ignore a user's chat" in Kyte:

Thanks liz!
To answer your questions, the abuse handling is an automated feature, and the room does not get an explicit notification (other than the fact that the griefer's posts will abruptly stop).

FC replied on January 18, 2009 17:28 to the question "why not me!!!?" in Kyte:

Hi djleclown, this behavior is by design. The Kytefeed feature is intended to notify you of events that you might otherwise not know about, so we do not send an event to you for shows that you have created yourself.

FC replied on January 18, 2009 17:26 to the idea "rss" in Kyte:

Hi ravmitterhoff, if you mouse over the player and click the info button (in the upper left corner), then switch to the "Channel Info" tab, you'll see that the RSS feed link is there. You can also go to "menu" and then "info" to get to the same information.

FC replied on January 16, 2009 17:37 to the question "channel loading stops at 75% , can't watch/work my channels" in Kyte:

Hi lahuda01, could you try again and let us know if you still see the same behavior?
Stopping at 75% indicates that a component failed to load, clearing your cache may resolve the problem. If not, could you tell us more about your network and computer setup? Are you using Windows/OSX/Linux, what version of the operating system as well as Flash, whether or not you're behind a proxy or firewall, etc...

FC replied on January 16, 2009 17:35 to the question "Nokia 71, Kyte Producer problems!" in Kyte:

Hi submono, sorry to hear about your troubles. We'll be releasing an update to our Kyte Producer in the near future, please check back and see if it helps with your issues.
Also could you tell us if you're using the European or North American version of the E71? We have tested on the NA version and so far have not seen the behavior you're reporting.

FC replied on January 16, 2009 17:33 to the question "viewing kyte videos with firefox/adobe, running on linux" in Kyte:

Hi tom, could you provide us with a bit more information as to your exact Flash version number? Also, could you describe the issues you're seeing?

FC replied on January 16, 2009 17:29 to the question "Can I use Kyte on N85?" in Kyte:

Hi agiprodj, if you happen to have an N85 available, you should try it out and let us know!

In general, nearly all S60 3rd edition devices with cameras are supported, and as far as I'm aware there are no known issues with the N85. We will be releasing an updated version of the Kyte Producer in the very near future which has some improvements to the Live Streaming functionality, you should check it out!

FC replied on January 16, 2009 17:25 to the question "log in trouble" in Kyte:

Hi punkrockprincess, I'm sorry to hear about your log in troubles, could you be a bit more specific as to the exact issue you're seeing?

FC replied on January 16, 2009 17:24 to the question "How can my organization obtain a partner account?" in Kyte:

Hi Atlah, business inquiries should be made through the http://www.kyte.com website.

Here is a link to the partner inquiry form: http://www.kyte.com/about/pg/kyte_inq...

FC replied on January 16, 2009 17:21 to the question "does n95 store videos on the phone while uploading to kyte. can i transfer a video from my n95 to my computer after the live stream so i can post the video at youtube as well?" in Kyte:

Hi agiprodj, you can indeed store video to the N95 memory and upload it to Kyte by using the "Record and Upload" option in the Kyte Producer menu. Live streams are not saved to the phone, but partner and premium accounts have the option to download show media, so you could pull it down from Kyte after the fact.

FC replied on January 16, 2009 17:20 to the question "It's a video that's online. When you click on it, the kyte player starts buffering but stops at 10% and hangs there." in Kyte:

Hi Bebe, does this still happen for you?

FC replied on January 16, 2009 17:18 to the question "Live streaming is slow" in Kyte:

Hi pellefjant, we will be releasing an update to our Kyte Producer application in the near future that will hopefully improve your experience.

FC replied on January 16, 2009 17:10 to the problem "Audio is missing from my video upload." in Kyte:

Hi Bettina, could you point me at a Kyte show that you've uploaded? Also for clarity, are you actually uploading video files, or are you recording them with a webcam?

FC replied on January 16, 2009 16:59 to the question "Prezados," in Kyte:

Hi marcos2166, we're a bit challenged in the Portuguese department, so forgive me for replying in English.

Sorry to hear that you're unable to log in. Could you try connecting via a wi-fi network instead of over the air and let us know if that works? Some carriers block socket-based traffic, and our Kyte Producer application does not yet support HTTP tunneling.

FC replied on January 16, 2009 16:54 to the question "Does deleting a show, really delete it?" in Kyte:

Hi Andy, thanks for the bug report! We are investigating the cause of this problem and will be fixing it in our next release.