Fed-up!'s dashboard

I posted here about two weeks ago discussing the problems I was having with Comcast, and I never even got a response from the "Comcast Cares" people who are here to monitor what's going on. I guess that says a lot about how the company feels about it's customers. Let me fill you in on the rest of the saga. When I left my last post, my husband was waiting for a tech to show up. He did, and he informed my husband that the techs that installed (I use this term loosely) the system on Saturday had wired something backwards and that was why our internet and phone weren't working. When he left, all was well for about an hour. The next night, another Comcast technician showed up at our door in the middle of dinner, UNANNOUNCED (read that we didn't know he was coming), and he spent about 2 hours trying to get our phone and internet working. Mind you, I had a wireless network that worked fine until I switched to Comcast, which also had a multifunction printer online. This technician was never able to get our network running and stated that he had the same router in his home and mine was not operating properly. We were able to get the internet up and running on one computer at a time--unplugging the cable and plugging it into the other computer, and when he left, the phone was working. Fifteen minutes after he left, the internet wasn't working again! On Saturday, our phone completely went dead. I called Comcast at around 10 a.m. to get someone out to fix the problem once and for all and was told that Monday was the best they could do. I asked them to send me to the cancellations department. Once I got to the "Customer Retention" department, I spoke to Vanessa, employee # 8056, who told me that she understood my frustration completely and that even she didn't have Comcast. She said she would get someone out to my house that day especially since this was an ongoing problem from day one. She gave the direct number of her supervisor Carlos Perega (guessing at the spelling of the last name) and told me to call at 2:00 if I hadn't seen or heard from Comcast. She indicated that he would be in the office until 6:00 p.m. At 2:15 I called and received no answer. I called again about 2:30 and left a voicemail. From that point on, I called about every half hour and left a couple messages. I never received a call back. At 4:50, I called Carlos again and his voicemail message had changed to indicate that he would be out of the office until Tuesday (of last week). I left him another message indicating that he had ten minutes left in which to call me or would file a complaint against him with his supervisor. To this day, I have never received a call from him. In the meantime, I was also calling the 888-COMCAST number to try to get some help. During one call, I was told that there was no way for them to find out if someone was coming, during another, I was put on hold and told that they were contacting dispatch. When he returned on the line, he told me that he had contacted dispatch and that someone would be contacting me within a half hour to let me know when they would be out that day. Mind you, this is now around 5:00 p.m. and I've been sitting at home since 10:00 a.m. When an hour had passed and I still received no phone call, I called 888-COMCAST again and spoke to a representative who told me that there was no way to contact dispatch. I informed him that I was told in a previous conversation that dispatch had been called and that it was clear that someone was lying to me. I asked to speak to his supervisor. I was forwarded to a supervisor of account management named Jafet who read to me what was on his screen. This was what he showed--that a service call had been placed by e-mail to dispatch by the representative that told me I should expect a call within half an hour, and that it stated that if no one showed up that I would cancel my service. When I asked if my account showed that someone was requested to come to my home early that morning, he indicated that it did not look like a service call was requested for Saturday, but he could see the appointment for Monday (which I had told them that morning that I would not allow). He said the best he could do was send another e-mail request and hope for the best but that they had until 8:00 that night to come out. No one ever showed. I called again around 8:20 p.m. and asked to speak to the cancellations department. I spoke to Dora who said that she would cancel everything effective from the installation date and that she would put in a request for my PREPAID service and installation fees to be refunded. A technician came last Tuesday and picked up all their equipment from the front porch and left me a receipt for the items. I had another phone company come out and he said that COMCAST SHORTED OUT MY PHONE LINES and that's probably why I was having so much trouble. He was able to get a tone on a phone in my infant daughter's room (one that Comcast didn't touch) but I have no phones anywhere else in the house. It is going to cost me $175 each to replace the three phone lines that Comcast ruined, plus the cost of a new router that Comcast obviously ruined when they connected stuff backwards and most likely my multifunction printer which now says that it is out of ink when it has a fairly new cartridge in it. (You can actually see all the ink in the cartridge.) To make things even better, I got a disconnection notice in the mail last night that shows that I owe Comcast an additional $239.92 on top of the $175.64 I prepaid for unrecovered equipment and unreturned equipment and the installation fees were never taken off as Dora said they would be. I called Carlos Perego's boss today--his name is Fred Garza. I left him my work number and I asked that he call me before noon--in the spirit of good customer service. I don't think I'll get a call, but I do think that I will take time off this week to file a lawsuit against Comcast for the cost of repairs to my phone lines, the replacement cost of my wireless router, and also my multifunction printer. Since I've given Comcast many opportunities to do the right thing, how's this for a solution?