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A comment on the problem "Acer does not honor warranties." in Acer:
Hi Dhaval, I did not purchase extended warranties. The original factory warranty when I bought my tablet from Sam's Club was two years. Acer contends that it is two years from the date of manufacture (which had been one year earlier) and not two years from the date of purchase. Does this sound unbelievable??
On those grounds, Acer refused to honor the warranty for the second year that I had it. The guy I spoke with absolutely refused to let me speak to a supervisor, and believe me, I asked nicely. I would never buy Acer again. – Fernando1, on January 18, 2009 01:09-
Fernando1 replied on July 30, 2008 00:37 to the problem "Acer does not honor warranties." in Acer:
I suggest you put a complaint on the Better Business Bureau for your state. You can usually do this online through http://www.bbbonline.org/consumer/
Good luck,
Fernando -
Fernando1 replied on March 12, 2008 06:36 to the problem "Acer does not honor warranties." in Acer:
Hey guys, thanks very much for your responses! A long time has elapsed since my issues and I don't think that Acer will listen to me now... but I now take every issue with warranties and failed promises to the Better Business Bureau online. They get things moving quickly and systematically - highly recommend them!
Take care,
Fernando -
Fernando1 reported a problem in Acer on December 29, 2007 08:21:
Acer does not honor warranties.I bought a Tablet PC from Sam's Club with a two year warranty. When I had a warranty claim after the first year, I was told that the two-year thing was a misprint and that "they should have taken that paper out of the box" before shipping it out. So the bottom line was, yes, it said two years warranty, but there was only a one-year warranty with it.
There was no escalation, no reasoning with Acer North America. Avoid this company and their disgusting customer service policies.
