FionaM's dashboard

A comment on the problem "How do I turn off book it now" in BT Tradespace:

Hi again Smart Octopus,
Just to confirm for you that your bookings account has now been cancelled. If you have any questions please let me know.
All the best,
Fiona – FionaM, on December 08, 2009 10:29

FionaM replied on December 08, 2009 09:07 to the problem "How do I turn off book it now" in BT Tradespace:

Hi Smart Octopus,

Sorry - I was awaiting confirmation of your Tradespace URL before I could deactivate the bookings service (see my first reply to your inital post above). The notification that the account had been deactivated was for Mark Warren who also wished to cancel his account and is part of the discussion above. I understand you both receive emails when new comments are made on this post to keep you informed, so appologies if I didn't make it clear anough who I was addressing.
I see you've now confirmed your Tradespace URL so I will action the cancellation for you now.

Fiona

FionaM replied on December 07, 2009 16:23 to the question "Why won't my products show." in BT Tradespace:

Hi Dennis,

Looks like DIY Supermarket has solved this for you - but please let me know if there's anything else that we can help with. I've just responded to your other post on the PayPal issue, so please let me know how you get on.

It's useful feedback for us to know that you're not finding the 'publish' step easy, so we'll see if we can make it more obvious in furure designs.

Thanks,
Fiona

FionaM replied on December 07, 2009 16:19 to the question "The setting up shop saga continues" in BT Tradespace:

Hi Dennis,

The issue you're experiencing sounds like it's related to your PayPal security certificate and how it's saved on your Tradespace. My first suggestion would be to reload a new certificate by following these instructions http://explore.bttradespace.com/setti...
It may be that when you initially set up your PayPal certificate something hasn't been entered or saved correctly either in PayPal or on Tradespace, so resetting these details should solve things.

Please let me know if after reloading the details as per the instructions above you're still getting an error and I will investigate further for you.

All the best,
Fiona

FionaM replied on December 07, 2009 16:07 to the problem "Editing products on more than page 1" in BT Tradespace:

Hi All,

Sorry for the lack of updates on this. The tech team have now been able to find the source of the issue and are working to have it resolved onsite this week. I will post again soon with further information once it has been confirmed as fixed so you can update your products.

Fiona

FionaM replied on December 07, 2009 16:00 to the problem "How do I turn off book it now" in BT Tradespace:

Hi again Mark,

Very sorry this wasn't actioned for you sooner. I've just checked this again now for you and your bookings account is now disabled. The 'Book now' buttons have been removed from your Tradespace and replaced with 'Request booking' buttons which allow a user to email you to find out about your services. I hope you find this better suited to your business.
If you ever want to start using the online booking service again, you can reactivate it from within the 'My Tradespace' area under 'Manage my Tradespace'

All the best,
Fiona

A comment on the problem "How do I turn off book it now" in BT Tradespace:

Hi again Smart Octopus, Just following up from my comment yesterday - if you wish to cancel the bookings service please just confirm for me your Tradespace URL and I will action it for you. Thank you, Fiona – FionaM, on November 27, 2009 15:30

FionaM replied on November 27, 2009 15:29 to the problem "How do I turn off book it now" in BT Tradespace:

Hi Mark,

Yes, I can help. There isn't an automatic way to cancel the Bookings service on the site currently, so you simply need to email us or drop us a note here on the support community and we will action it for you. Once the booking account has been cancelled your site will update and show 'Enquire now' buttons where a user can send you an email to find out more.

So to confirm - would you like me to cancel the bookings account for warrenphotography.bttradespace.com?

I'd love to have any feedback from you on why you prefer not to use the service - we're always trying to make things better on BT Tradespace so your comments are very welcome.

All the best,
Fiona

FionaM set one of FionaM's replies as an official response to "eBay and Shop import function" in BT Tradespace

FionaM replied on November 26, 2009 16:42 to the question "eBay and Shop import function" in BT Tradespace:

Hi Big Apple Drinks & Hedgepig,

Thanks both of you for your feedback, it's really useful for us to know that you would list more if you could and we'd love to make things easier for you if you're managing a lot of products.
The ability to import or load in bulk items onto Tradespace is something we're looking into. I can't give you a definite date unfortunately but it is on our wish list so we'll try to keep you posted as the site develops. Building the new site has certainly kept us busy over the last wee while, but rest assured it's just the beginning so keep the feedback coming!

All the best,
Fiona

FionaM set one of FionaM's replies as an official response to "How do I turn off book it now" in BT Tradespace

FionaM replied on November 26, 2009 16:00 to the problem "How do I turn off book it now" in BT Tradespace:

Hi Smart Octopus,

If you no longer wish to use the Book it now service, you will need to cancel the bookings account to ensure it no longer links to your Tradespace site. I've searched on Tradespace and have found http://smartoctopus.bttradespace.com/ Can you confirm that this is your Tradespace? If so I will arrange for the cancellation of the bookings account for you.

If you later decide you do want to start using it again you will simply need to reactivate it via your 'My Tradespace'

All the best,
Fiona

FionaM set one of FionaM's replies as an official response to "just lost a category when trying to add a new product again!" in BT Tradespace

FionaM replied on November 26, 2009 11:25 to the question "just lost a category when trying to add a new product again!" in BT Tradespace:

Hi there,

Sorry you're having problems updating your store. Are you able to give me a bit more detail on what you were trying to do and if you got an error message at all?
My first question would be to check if the category is appearing in your admin area but not onsite, or is it not appearing anywhere anymore? If you go into 'Our shop' in the My Tradespace area and click 'Add or edit products' the next page you see should be an overview of all the categories you have on the site. Check the 'Offline' list as well if your missing category isn't in the published list.
When you edit a category to add new products to it - it is taken offline while you make the changes, so my first thought would be that at the end of adding your new products you may have missed the 'Publish' step somehow. But if you are getting an error message anywhere in the process please let me know as it may be a different issue.

Sorry to ask so many questions - hopefully we can find out what the issue is and correct things for you ASAP.

Thank you,
Fiona

FionaM set one of FionaM's replies as an official response to "where are my products sold" in BT Tradespace

FionaM replied on November 26, 2009 09:47 to the question "where are my products sold" in BT Tradespace:

Hi Green East,

There's no obligation to send your products overseas, it's up to you - all you need to do is let your customers know up front where you ship to. There are a few places in the product detail that you can do this:
- In 'Delivery and Returns' write in that you only ship to Mainland UK
- You can also add this same information to the main product description
- Also, if you want to be really sure - when you create a category for your products, you can once again add into the category description that all products featured in the category are shipped to mainland UK only.

There isn't a mechanism as such on Tradespace that prevents a non mainland UK address from purchasing - but hopefully you can see that there are a lot of places where people can see your shipping information when they are deciding to purchase.

Hope this information helps, if you have any further questions please just let me know.

All the best,
Fiona

FionaM replied on November 23, 2009 14:59 to the question "Is it possible to move products between categories?" in BT Tradespace:

Hi Opti-cal Survey,

It's not possible to move a product into a different category (or automatically assign it to multiple categories) unfortunately. The exception being 'featured items' and 'sale items' which will always appear in those categories as well as the category the product was originally created in.
If you want to move an item from a category and place it in a different one you will need to delete and reload the item in the new category. Or depending on what you are trying to do - you could edit the category the product sits in to a different name that is better suited.

Hope this helps, if you need any more information on how to edit or load your products please just let me know.

All the best,
Fiona

FionaM replied on November 23, 2009 10:33 to the question "How do I change bookings calendat from hourly to daily or weekly" in BT Tradespace:

Hi Midland Canal Centre,

The free booking tool is limited to hourly appointment slots unfortuantely and is not set up to cover day or overnight hire examples. The more advanced account types of the booking tool do allow for day hire services, and also payments for the booking and text message reminders. You can find out more on this page: http://explore.bttradespace.com/offer...

What the free version could be used for in your case though is as a contact tool so customers can select a time for you to give them a call to discuss their hire and confirm a booking. It's a useful way of gathering information from an interested customer when you may not be available to answer the phone.

Hope this information helps, if you'd like to know more please just let me know.

All the best,
Fiona

FionaM replied on November 20, 2009 14:42 to the question "paypal won't work on my shop" in BT Tradespace:

Hi,
Glad it's all sorted now. If there's anything else we can help with just let us know.

All the best,
Fiona

A comment on the question "How are shipping charges added to product items?" in BT Tradespace:

Hi Sky Flair,
If you set up delivery options on PayPal there isn't an opt out option unfortunately. So creating duplicate products is the only option I can think of to work around this in your case. You can then load the appropriate price of each including delivery if applicable. You would just need to ensure that in both the product description and in the delivery info you clearly state if delivery is included in the price or if it is a collect only price.
This is good feedback for us though as we're always looking at how we can improve the experience. So we'll keep delivery options in mind for future development. – FionaM, on November 20, 2009 13:19