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Matthew-BBY replied on September 29, 2008 21:01 to the question "NS-2V17B MP3 Player Freezes" in Best Buy:

Hello firebugg,

I am sorry to hear that you are having a problem with your mp3 player. I can understand the frustration that you are having. Unfortunately, I need more information in order to answer your question. I invite you to email me at online.communities@bestbuy.com, and I would be happy to discuss this issue further with you. If you do email me, please reference issue# 52591267.

I look forward to hearing from you,

Sincerely,
Matthew, Community Builder
Best Buy® Corporate
Issue# 52591267

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firebugg asked a question in Best Buy on September 29, 2008 01:06:

NS-2V17B MP3 Player Freezes
my NS-2V17B keeps freezing up and unuasable, only 1 month old. After reading all the sites discussing the same issue on the same product, I would like to return it and the case, get a refund and upgrade to a Apple Nano.