Ryan N Doyon's dashboard

Ryan N Doyon replied on November 10, 2008 14:04 to the idea "Please Read if you are having issues with the Facebook Application!!" in Firstgiving:

Just keeping this topic on the frontline!

Ryan N Doyon replied on November 07, 2008 14:31 to the question "Need your help : 7 year old kid want to make a difference in our community through his art work" in Firstgiving:

Hi Chaitra,

Chirag's artwork is fantastic and the fact that he creates art for charity at his age is really quite amazing. Would you consider starting a Firstgiving fundraising page for one of the organizations he loves? He could use a page to raise money and incorporate his art into the page by donating one of his pieces to the highest donor....that's just one idea :) After his page is up and running we could write about it on our blog and get the word out to the Firstgiving community. Let me know what you think.

Ryan N Doyon replied on November 06, 2008 14:08 to the idea "Support Team continues to answer the big questions - This week: How do I see who is registered for my team?" in Firstgiving:

If you have already created your page and missed the team details page we here on the support desk will have to add your page to a team. You get to the team page by first going to the non-profit's Firstgiving page and following the step by step process to create your page and/or register for an event. If the organization has the team function turned on for the event you will come across the team details page, if not you will not find any indication of teams. If you need instructions on how to follow the page creation process you will find a posting on this Get Satisfaction page, or you can contact us at our support e-mail support@firstgiving.com for instructions. It is helpful if you include your full name, the name of the non-profit organization and the event you wish to participate in. Thank you.

Ryan N Doyon replied on November 04, 2008 18:55 to the question "Edit a donor's name?" in Firstgiving:

Most welcome!

I have edited the name and you are all set, http://www.firstgiving.com/dtconrad

Ryan N Doyon replied on November 04, 2008 16:14 to the question "Edit a donor's name?" in Firstgiving:

If you let me know the correct spelling we can make the edit for you in our system. Thank you kindly!

Ryan N Doyon started following the idea "Please Read if you are having issues with the Facebook Application!!" in Firstgiving.

A comment on the question "How do I donate on my own web page?" in Firstgiving:

page that is...not pae – Ryan N Doyon, on October 24, 2008 21:38

Ryan N Doyon replied on October 24, 2008 21:38 to the question "How do I donate on my own web page?" in Firstgiving:

Actually all it is asking is that you log in with your password so that your donation is recorded in your account. Our system recoginzes if you have an account and will ask for a password to keep track in your donation report. As soon as you enter your password you can move on to donate to your pae

Ryan N Doyon replied on October 24, 2008 21:22 to the question "How do I donate on my own web page?" in Firstgiving:

Hi Tabby,

You can donate to your page by pressing the Sponsor Me Know and going through the steps to donate as if you were donating to a friends page.

Ryan N Doyon shared an idea in Firstgiving on October 24, 2008 19:49:

Support Team continues to answer the big questions - This week: How do I see who is registered for my team?

To see the pages linked to your team, as well as all the registrants, head to your page http://www.firstgiving.com/(your page url here) and click on your team name in the upper right hand corner of the page. This will bring you to the Team Details page. You can see all pages linked to the team and a list of people (at the bottom) who have registered online for the event and have linked themselves to the team.

A comment on the question "Donor with NO Credit Card" in Firstgiving:

Sharon, while we try to constantly monitor the Get Satisfaction site for questions our first goal is to answer all e-mails that come through the Firstgiving Support E-mail. If you need an immediate answer to a question I would like to suggest that you contact us at support@firstgiving.com and you will hear back from us within the day. Thank you kindly! – Ryan N Doyon, on October 17, 2008 13:26

Ryan N Doyon replied on October 06, 2008 21:00 to the question "ATHENA'S IMPOTANT QUESTION!!!" in Firstgiving:

Hello Athena,

You will log into your personal account with your e-mail address and password. Next you will click on the Fundraising page tab and click the Get a Widget link. You will then copy the code text and paste it into the web page or blog where you want your widget to appear.

Ryan N Doyon set one of Ryan N Doyon's replies as an official response to "How can I extend my page close date?" in Firstgiving

Ryan N Doyon replied on October 06, 2008 13:01 to the question "How can I extend my page close date?" in Firstgiving:

In order for a completed page to be activated a fundraiser simply needs to e-mail support, and we will reactivate the page for however long the fundraiser would like to continue to collect donations.

Ryan N Doyon replied on October 06, 2008 12:58 to the question "How to link my fundraising page to my groups page so donations are counted in total?" in Firstgiving:

Hi Roo's mom,

While going through the fundraising page creation process you will land on the Team Details page. On this page you will find a list of teams created and you will select the team you want to join, or you will create the team for others to join. If this step is over-looked, and you move on without joining a team, we can add your page to the team through our system. All you have to do is send an e-mail to the support desk and we will make sure your page is properly linked.

I see that your page is now part of the Foster Families team. Good luck with your fundraising!

Ryan N Doyon shared an idea in Firstgiving on October 03, 2008 13:08:

Support Team continues to answer the big questions - This week: How do I add mine or my friend's Firstgiving page to my Facebook Profile?

If you would like to add your, or someone else's, Firstgiving page to Your Facebook profile, please go to our Facebook application (hyperlink to : http://www.facebook.com/apps/applicat...) and click "sign up" in the upper right hand corner.

Once the application has been added, you can enter your entire page address (including the http://) and it will be automatically added to your profile.

Ryan N Doyon replied on October 03, 2008 13:02 to the question "Oops. . . I registered twice for my event." in Firstgiving:

Hi there,

If you accidently register twice for an event all you need to do is let us know on the support desk and we will delete the duplicate registration in our database, E-mail us at support@firstgiving.com

Ryan N Doyon shared an idea in Firstgiving on September 22, 2008 12:46:

Support Team continues to answer the big questions - This week: How Do I Update my Offline Total

The following steps will instruct you on updating the amount of money raised offline and acknowledging your offline donors.

To update your offline total:

1. Log into your Firstgiving account.

2. Click the "Your Fundraising Pages" tab

3. Click the "Go" button that is under the "Manage this page" heading.

4. On the next screen, under the "Design your page" heading, click the "Do some basic editing" link.

5. Lastly, "Total Raised Offline" button is towards the bottom of the editing template. Click that and insert the correct dollar amount of funds raised offline.

Ryan N Doyon replied on September 17, 2008 18:30 to the question "How do we get the page onto Facebook???" in Firstgiving:

We are working to solve this problem as quickly as possible. We've discovered that our application doesn't function with the new Facebook platform, so we are in the process of identifying the problem and getting it up and running again.

Thanks for alerting us to the problem, and we'll let you know when it's fixed!

Ryan N Doyon started following the idea "Another win for our nonprofits! :)" in Firstgiving.