Ryan N Doyon's dashboard

Ryan N Doyon replied on September 16, 2008 13:23 to the idea "Another win for our nonprofits! :)" in Firstgiving:

Our NPO's Rule! And the pages created for them are looking better and better every day!

Ryan N Doyon started following the idea "What about fundraising for NPOs outside the US or UK?" in Firstgiving.

Ryan N Doyon shared an idea in Firstgiving on September 10, 2008 16:06:

Support Team continues to answer the big questions - This week: New to Firstgiving and would like to Register for event and create a fundraising page?

Please follow these steps to create your Firstgiving account and register/create a page for an event:

1.) Navigate to the correct non-profit start page and press Get Started

2.) Select the correct event

3.) Next select the correct registration type; for you it will be "Register online now (yourself, as well as others) Create a fundraising page & join a team now" and press continue I’m not sure how this is supposed to read.

4.) Next, type in the number of people you are registering (1 for yourself), read and agree to the waiver, and press “continue.”

5.) On the Please enter your e-mail address page enter your e-mail address and select “I am new to this site” and press “continue.”

6.) Fill in your details step by step and press “continue.”

Be sure to go all the way through to the confirmation screen to ensure your registration is completed!

Ryan N Doyon replied on September 10, 2008 16:01 to the question "Why am I a cupcake?" in Firstgiving:

Because you're sweet!...awwwwwwwww

Ryan N Doyon replied on September 10, 2008 13:15 to the idea "Support Team continues to answer the big questions - This week: Why has a donation been removed from my page?" in Firstgiving:

Just making sure this posting is front and center ,as it appears there is still some confusion about the matter.

Ryan N Doyon replied on September 10, 2008 13:13 to the question "disappearing donations" in Firstgiving:

Matthewmslc

A donation previously listed on a fundraising page is removed when a credit card is rejected by a bank/credit card company at the authorization stage. A card can be rejected for a variety of reasons - you may have entered an incorrect expiration date or card number, for instance. No money is removed from your account and an e-mail is sent notifying you about the issue, and letting you know to go ahead and try making another donation.

Ryan
Support Team

Ryan N Doyon replied on September 08, 2008 17:08 to the problem "Inconsistency in donation amount on start page" in Firstgiving:

Hello,

The Total Raised Online box updates at the end of each day and will reflect the $20 donation, made to Victor's page today the 8th of September, when our database updates with today's donations. You will see the update when you check out your page tomorrow.

Thank you for yout post!

Ryan N Doyon replied on September 05, 2008 19:14 to the idea "Great news for our Premium Start Page folks :)" in Firstgiving:

This is great for our NPO's!!!

Ryan N Doyon started following the idea "Great news for our Premium Start Page folks :)" in Firstgiving.

Ryan N Doyon shared an idea in Firstgiving on September 05, 2008 19:06:

Support Team continues to answer the big questions - This week: Why has a donation been removed from my page?

A donation previously listed on your fundraising page may be removed if the donor’s credit card is rejected by their bank at the authorization stage. A card can be rejected for a variety of reasons - your donor may have entered an incorrect expiration date or card number, for instance.

You don't need to do anything. We will automatically contact the card owner to explain the problem and invite them to donate again. They can do so via your online fundraising page. Once your donor has contributed again successfully, the donation will re-appear on your page.

Ryan N Doyon replied on September 02, 2008 14:48 to the problem "Registration Code Nightmare!" in Firstgiving:

Kathy,

You are registered for the event and have created your page. If you were receiving an error then there was a reason for the error, and I do not know from reading your e-mail above where you were entering the code, but it appears that everything has been done successfully and you are ready to fundraise for the Jennifer S Fallick Cancer Support Center. I see that you also stated you were waiting for an answer from support. Please note that all e-mails are answered by Firstgiving with 1 business day. Your e-mails came in over the long holiday weekend and have been answered now that we are back in the office.

Thank you

Ryan N Doyon shared an idea in Firstgiving on August 29, 2008 19:42:

Support Team continues to answer the big questions - This week: How To Cancel Your Fundraising Page.

To cancel your fundraising page, go to the top of your Personal Fundraising Page and click “Your Account.”

1. Sign in with your e-mail address & password

2. Click the "Your Fundraising Pages" tab

3. Click “Go” next to the title of the page you wish to edit, under the heading “Manage this page”

4. At the bottom of the next screen there is an option to cancel your page

Ryan N Doyon set one of Ryan N Doyon's replies as an official response to "how do i edit a first giving page after it is created?" in Firstgiving

Ryan N Doyon replied on August 27, 2008 12:50 to the question "how do i edit a first giving page after it is created?" in Firstgiving:

Hi Nachole,

You can edit your Personal Fundraising Page, including offline total and target amount, by going to your personal fundraising page, and clicking Your Account in the upper right corner.

1. Sign-in with your e-mail address and password, and then click My Fundraising Pages.
2. Click Go next to the title of the page you wish to edit, under the heading Manage this page.
3. Under Design Your Page your page, click Do Some Basic Editing. This will bring you to the Editing Page.
4. You can edit anything that is in a highlighted yellow box. You can also upload a new photo.
5. To finish and save your changes, click I am happy with my changes.

Ryan N Doyon replied on August 20, 2008 18:13 to the idea "Support Team's Top 5 commonly asked questions answered! (by Beth)" in Firstgiving:

Excellent Beth! Stay tuned for Ryan's Top 5!

Ryan N Doyon started following the idea "Support Team's Top 5 commonly asked questions answered! (by Beth)" in Firstgiving.

Ryan N Doyon replied on August 19, 2008 20:28 to the problem "Can't bring up the right fristgiving page with correct name?" in Firstgiving:

This issue has been resolved. Thank you to everybody who brought this to our attention! We value all of your feedback.

Ryan N Doyon shared an idea in Firstgiving on August 19, 2008 20:18:

Character Limit Issue On Fundraising Pages Solved!

We have resolved the issue with character limit put in place on all fundraising pages! The limit has been pushed up from 3,000 to 10,000 and all fundraising pages created before we tested the new limit can now be updated without any issues. Thank you all for your understanding and patience during this process! We strive to make our site as user friendly as possible and sometimes our changes create issues we were not expecting. We thank everyone for bringing this particular issue to our attention. We value our users and want to make sure your experience with Firstgiving is a great one. Now get out there and personalize that page!!!

Ryan N Doyon replied on August 19, 2008 20:13 to the problem "No new saves!" in Firstgiving:

We have resolved the issue with character limit put in place on all fundraising pages! The limit has been pushed up from 3,000 to 10,000 and all fundraising pages created before we tested the new limit can now be updated without any issues. Thank you all for your understanding and patience during this process! We strive to make our site as user friendly as possible and sometimes our changes create issues we were not expecting. We thank everyone for bringing this particular issue to our attention. We value our users and want to make sure your experience with Firstgiving is a great one.

Ryan N Doyon replied on August 19, 2008 16:16 to the problem "No new saves!" in Firstgiving:

Hello Rebecca,

As I let asa22579 know we just made a change to our fundraising page and the change is not working correctly at the moment. As with most website updates when we make a site change it takes the launch of the particular update to see how it affects the use of our site. Unfortunately we have discovered this change has caused some problems that we could not be aware of until we launched the change to the public. We are working to fix this issue as fast as we can and you should not have any further problems adding text. We will update our Get Satisfaction page as soon as this problem is corrected. Thank you for your understanding and patience.