Flypaper Support's dashboard

Flypaper Support replied on November 06, 2009 19:29 to the question "How to give different objects unique screen transitions, triggered from a button?" in Flypaper:

Hello Chris. Thank you for contacting Flypaper. If I understand your question, it sounds like you want to build an e-learning project. In Flypaper, you can designate certain boxes (i.e. common banners, text boxes, etc) to be "global" through out the project, while other text boxes, etc can be unique to a specific page. Create your "global" page with all of the appropriate banners, boxes, text, images. When you add pages to the project, those pages will have those common attributes already added. Then you build unique components onto the pages. Concerning the last part of your question, I'm not quite following you. What'd I'd like to do is possibly setup an online meeting where I can observe the issue you're describing and then possibly resolve it for you. Please feel free to contact us at support@flypaper.com. Provide us your contact information and we'll be happy to assist.

Anthony

Flypaper Support replied on November 03, 2009 14:39 to the question "Is flypaper compatible with Windows 7?" in Flypaper:

Robby, good question. We'll look into that. However, we see no reason why it shouldn't, but I'll confirm.

Flypaper Support replied on October 30, 2009 15:09 to the question "Call Javascript?" in Flypaper:

Hi Nathan, this is Anthony at Tech Support. Thank you for your question. I will research this and get back to you as quickly as possible. If you have any questions or need assistance, please feel free to contact us via our support page. Thank you. -anthony

Flypaper Support replied on October 26, 2009 19:50 to the question "publish as elearning" in Flypaper:

When a project is published anywhere the program asks you where you want to put it. By default it would put the project in My Documents/Flypaper/Your Projects. The file name will be what ever you called your project .zip, so if your project was Flypaper test your E-learning file would be Flypaper_test.zip. I would recommend that you try to publishing another E-learning project and see what default folder it try to put it in, go to that folder and your other project should be there. If you have tried this and are still having problems please call us at 8665536610.

Flypaper Support replied on October 16, 2009 13:05 to the problem "Can't publish to video even with the proper codec installed." in Flypaper:

Lindsay, along with your OS being 64bit, is it XP or Vista? Is it possible for us to acquire platform information such processor, RAM? Please feel free to email us directly at support@flypaper.com -anthony

Flypaper Support replied on October 02, 2009 14:26 to the problem "Collaborate>publish to FLV problem" in Flypaper:

Thank you Matthew,
I have forwarded the information to our upper level developers. I'm sure we can get you an answer shortly. In the meantime, if you like to contact support directly, please visit our site. Thank you.

Anthony Phillips
Flypaper Support
p 866-553-6610
e support@flypaper.com

Flypaper Studio, Inc.
The Leading Flash Content Management Platform
www.flypaper.com

Flypaper Support replied on October 01, 2009 19:56 to the problem "Collaborate>publish to FLV problem" in Flypaper:

Matthew, specifically what version of Huffy Codec are you using? Please advise so that we may better serve you. Thanks.
Anthony Phillips
Flypaper Support
p 866-553-6610
e support@flypaper.com

Flypaper Studio, Inc.
The Leading Flash Content Management Platform
www.flypaper.com

Flypaper Support replied on September 30, 2009 22:47 to the problem "Collaborate>publish to FLV problem" in Flypaper:

Matthew, I will research this and get back to you as quickly as possible. Please feel free to contact us if you have any questions. Thank you.
Anthony Phillips
Flypaper Support
p 866-553-6610
e support@flypaper.com

Flypaper Studio, Inc.
The Leading Flash Content Management Platform
www.flypaper.com

Flypaper Support replied on September 23, 2009 13:07 to the question "re-installing Flypaper after hard drive reformat" in Flypaper:

Hello Marilyn,
I just emailed the instructions to you. Please let us know if there is anything else we can do for you. Thank you.

Anthony Phillips
Flypaper Support
p 866-553-6610
e support@flypaper.com

Flypaper Studio, Inc.
The Leading Flash Content Management Platform
www.flypaper.com

Flypaper Support replied on September 21, 2009 14:22 to the question "test questions" in Flypaper:

David,
My appologies. I was spread a little thin. I'm attempting to call you know to assist. Do you have a good number for me to return your call? -anthony

Flypaper Support replied on September 17, 2009 21:30 to the question "test questions" in Flypaper:

Hello David, Thank you for contacting Flypaper. I will get an answer to your question as quickly as possible. Thank you, Anthony

Flypaper Support replied on August 28, 2009 20:09 to the problem "How to remove Flypaper?" in Flypaper:

Hello JJ,
Please follow the steps below to remove the Flypaper UserAgent string from your Firfox:

The UserAgent string was removed a long time ago. Looking at the users post it appears yours is from RC1.
1. You can manually remove the UserAgent string by entering About:Config into the address bar of FireFox.
2. Scroll down to general.useragent and find the entry with the reference to Flypaper/RC1.
3. Edit the entry and remove the Flypaper/RC1 string from the value.

Please note you should be VERY careful in what you edit in there as you can destroy the FireFox install by modifying the wrong entries. The extra entry in the UserAgent doesn’t have ANY impact on running FireFox and is not used in anyway. The entry was removed from production installers as it wasn’t used and not needed.

Please let us know if this helps

Anthony Phillips
Flypaper Technical Support

Flypaper Support replied on August 28, 2009 14:44 to the problem "How to remove Flypaper?" in Flypaper:

Hello JJ,
This is very interesting. I have never heard of FP leaving anything residual in any of the browsers before. I will research this and get back to you. In the meantime, if you would like to open a support ticket concerning this problem, please visit our site at www.flypaper.com. Thank you.

Anthony Phillips
Flypaper Technical Support

Flypaper Support replied on August 20, 2009 21:20 to the question "test entry from Flypaper Support.. do not reply" in Flypaper:

test good.

Flypaper Support asked a question in Flypaper on August 20, 2009 21:19:

test entry from Flypaper Support.. do not reply

Flypaper Support replied on July 19, 2009 19:22 to the question "Opening *.exe applications and e-mailing through Outlook" in Flypaper:

Most spam filters will strip off any attachment with an .exe extension for security reasons. The best way to send .exe files would be to zip it up first then send it across this will get through most filters. I have also sent you an email requesting more information on your second issue.

Sean Beynon
Flypaper Support

Flypaper Support replied on July 16, 2009 15:41 to the question "Why won't my projects published to a single sfw display properly?" in Flypaper:

Hello Curly, what version of Flash plug is installed on your workstation? What version of Flypaper do you have installed? If this issue continues to occur, please feel free to contact Tech Support @ 866-553-6610 or email: support@flypaper.com. Thank you. Anthony

Flypaper Support replied on July 15, 2009 14:31 to the problem "Presentation Not Starting" in Flypaper:

Todd, "Read" rights is all they really need. There are no special requirements once the project has been published as a .swf (flash), web or executable file and posted to the desired location for the client to view.

Flypaper Support replied on July 15, 2009 00:18 to the question "The audio I've recorded in Flypaper is choppy when I play it back" in Flypaper:

Send an email to Support@flypaper.com and I will respond to it with the download link they will not let us post it on the fourm

Flypaper Support replied on July 14, 2009 23:59 to the question "The audio I've recorded in Flypaper is choppy when I play it back" in Flypaper:

Erin

Yes you can login to Flypaper from another computer you would need to install the platform then put in your username and password when asked.

Sean