Foothold's dashboard

Foothold replied on October 24, 2009 18:50 to the question "Dreamweaver MX 2004 won't open in Snow Leopard" in Adobe:

Timothy, if you've tried to contact Adobe and not gotten anywhere try the facebook page we set up to press them into improving service (Adobe staff is working directly with customers here and getting them answers pretty fast) Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:49 to the question "ugrade serial number not accepted" in Adobe:

Mavis, did you get your issue taken care of? If not, try this facebook page where unhappy customers of Adobe are getting their problems taken care of by Adobe staff, and pretty quickly. Try it: Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:45 to the problem "I need to downgrade to Flash 9, HELP!" in Adobe:

Matthew, try this facebook page where adobe staff is working directly with customers who have long standing problems - they're getting prompt help here: Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:43 to the question "Dreamweaver keeps losing my FTP connection" in Adobe:

Hi all, if you or anyone you know is continuing to get poor service from Adobe, try this facebook page where frustrated customers are getting help they should have been able to expect long ago - Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:41 to the question "Acrobat 9 Pro Will Not Allow Deactivate/Uninstall (with or without disk)???" in Adobe:

Lovenrocks, if you haven't gotten this resolved yet, try the facebook conversation we've set up...Adobe is working with customers who have yet to become happy customers, and they are getting their issues resolved fast. Give it a try Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:39 to the question "Where does Adobe hide the LOD forms?" in Adobe:

Ted, Adobe's links have changed and they sometimes don't update the pages. You can join our conversation on facebook and get an answer to this type of information (Adobe staff is working directly with customers here) give it a try - Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:37 to the problem "Nonsensical Support" in Adobe:

Hi TC - there are so many customer service problems at Adobe unfortunately. We decided to set up a facebook page, and it is working well, people are getting their (sometimes long standing) issues taken care of quickly. Try it - go to Urging Adobe to improve poor service and let anyone else you know who needs help to go there. Adobe is being held accountable and we hope it will last.

Foothold replied on October 24, 2009 18:31 to the problem "What happened to my license" in Adobe:

Michigander, we have a facebook group where Adobe's staff is working directly with dissatisfied customers (long outstanding issues being solved fast on this page...) give it a try:

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:30 to the problem "Adobe's Ridiculous Ordering and Tracking Process" in Adobe:

Hi all - join our facebook conversation, Adobe's staff is working directly with customers who have spent money and hours with them - but continue to be dissatisfied with the poor service.

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:28 to the problem "What does it take to get real customer service from Adobe?" in Adobe:

Happy with Adobe's customer service? (No?) Try joining us on facebook where people are actually starting to get the help they should have received a long time ago...

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:21 to the problem "Adobe Media Player crashes on launch" in Adobe:

Rick did you get your issue taken care of? If not try this facebook group where people are getting fast results: Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:19 to the problem "Critical errors were found in setup for Adobe Photoshop CS4: The installer database is invalid: please re-install the product from the original media Please see the Setup log file for details. Click Quit to exit Setup." in Adobe:

Hi all - we have seen over the last couple of months that people are really frustrated with Adobe's poor service. We have a facebook group where you can post your issue and work directly with Adobe staff - we've had really fast solutions to people's problems. Try it out go to Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:12 to the question "Upgrading Photoshop CS3 to CS4 serial number issue" in Adobe:

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:07 to the problem "Refund from Adobe in 4-6 weeks? Impossible." in Adobe:

Lionel, did you get your problem solved? If not, join our facebook group where Adobe staff is directly talking to frustrated customers and getting the help they should have been getting all along...

Facebook group for unhappy Adobe customers

Foothold replied on October 24, 2009 18:05 to the problem "Adobe unresponsive about problems or refund!" in Adobe:

Hi Josh - this forum might be able to help you when they get to you. We have started a facebook page where dissatisfied customers are getting their issues solved quickly, through direct contact with Adobe staff - give it a try, i think you will be glad (read the posts-so far the results are great)

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:03 to the problem "Issue with license key after creating a new profile on the same computer." in Adobe:

Tina,
Adobe is getting the message that service needs to improve. Join our facebook group where frustrated customers are finally getting the attention they deserve:
Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:02 to the question "Student Software purchase letdown by failure of Customer Service" in Adobe:

Hi everyone - Adobe has really lost ground by letting their customer service go. Join our facebook group where Adobe staff is directly involved with unhappy customers (and their issues are being solved quickly)

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 18:00 to the problem "Problems installing Adobe CS4 Software AND extreme problems getting ahold of their customer service reps." in Adobe:

Megan and all-Adobe has dropped the ball where customer service is concerned. They have been pressed to improve because they're on the brink of losing customers (money)...there is a facebook group where furious customers are getting the attention they deserve (finally) and getting their problems solved-with direct access to Adobe Staff, join us and let us know where you are with your issue and get help.

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 17:57 to the question "Can't download purchased CS4 upgrade, nor get anyone on the phone to help me" in Adobe:

Hi everyone - Adobe is being pressed to improve their extremely poor service, and there is a facebook group that has gotten direct responses from Adobe staff-and their problems resolved. If your problem is still outstanding and you want to get the customer care you deserve, join us and let us know what you have had to deal with.

Urging Adobe to improve poor service

Foothold replied on October 24, 2009 17:54 to the problem "Adobe customer service is extremely poor." in Adobe:

Hi everyone, this is an update to the Facebook group we formed a while ago. There are dozens of Adobe customers talking here who have been able to get Adobe's attention - and those who have posted their problems have gotten resolution. Try it, let us know if you're happy with Adobe, or still trying to get service.

Urging Adobe to improve poor service