Dan's dashboard

Dan replied on December 02, 2009 08:05 to the question "how do I cancel my account?" in ExpenseBay:

Go to settings -> upgrade tab -> click free -> save.

That will cancel subscriptions.

Dan replied on December 01, 2009 12:48 to the problem "No navigation buttons available on the Add Accounts page" in ExpenseBay:

Thanks for the detailed report - makes it so much easier.

Will add some buttons tonight. In the meantime, try double clicking on the bank names.

That JS bug was already fixed on our dev server, will push it up shortly.

Dan started following the idea "unfollow people who don't reciprocate within X days" in Tweepi.

Dan replied on November 26, 2009 23:03 to the problem "cannot reset password" in foursquare:

Same issue a few days ago, but working for me now.

Dan replied on November 26, 2009 23:03 to the question "No link emailed to reset my password." in foursquare:

Same issue a few days ago, this is working for me now though.

Dan replied on November 23, 2009 20:55 to the question "Delete Transaction" in ExpenseBay:

If they're recurring from our system, you can remove the recurring item in your settings page. (transaction settings tab)

If they're recurring from your credit card and you'd like to delete them always. Check the boxes and click always mark personal at the top of the window.

It basically hides the transactions instead of deleting them... that way it won't re-import them the next time the credit card sync runs.

Dan replied on November 23, 2009 06:20 to the problem "No way to reset password from settings screen" in foursquare:

Resetting from there isn't sending the email...checked spam filters, etc

Dan replied on November 17, 2009 21:51 to the problem "refreshing data brings back in submitted expenses" in ExpenseBay:

Couple possibilities.

- Most Common: Transaction ID's changed at the credit card level, causing them to be reimported during an update. Usually only happens once a month or so per card type.

- If you unsubmit/unlock a report - the transactions show up in the unsubmitted transactions page again. That's intended.

- In the previous interface, deleting a report from the overview page directly had a bug which did not mark the transactions deleted properly. Has been fixed in new UI, but will still effect some users for a bit longer.

Think this covers them - if it does not let me know.

Dan replied on November 13, 2009 18:51 to the problem "Getting Error Message: Account exceeded bandwidth limits" in Google:

It fixed mine... I disabled my gmail for 2 days to make sure the 24 hour timer had ended. On my computers and phone. May want to try that.

Dan replied on November 02, 2009 16:19 to the problem "flyingblue (american express) not accepted" in ExpenseBay:

To resolve it, I just need to know if you login via http://www.airfrance.fr or americanexpress.com to access your card account?

Dan replied on October 23, 2009 21:36 to the problem "error on negative number entry" in ExpenseBay:

Hi - that's on our bug list now - should be fixed after the next UI goes up in about a week.

It's currently setup to mark negative amounts personal so credit card payments don't show up in your expense reports.

In the meantime, if it's a payment your company advanced, there is a checkbox for that in the add/edit transaction page.

Dan replied on October 20, 2009 22:07 to the problem "Getting Error Message: Account exceeded bandwidth limits" in Google:

It's listed as a known issue with google right now and they're trying to resolve it.

Clearing out your account or re-adding your mail account will just cause more bandwidth to be used, so I wouldn't recommend it.

"This is a known issue for users of Apple Mail on the Snow Leopard OS. We are working with Apple on a resolution to the issue. In the meantime, there are a few workarounds to reduce the likelihood of hitting the bandwidth limit: "

If you go into gmail support you have the option of reporting it as an issue for your account so they'll hopefully notify you.

Dan started following the problem "Getting Error Message: Account exceeded bandwidth limits" in Google.

Dan replied on October 09, 2009 17:52 to the idea "How can i mark off main expenses as I move them to a report?" in ExpenseBay:

Yes you're right. In the new interface, we have the name of the report next to the transaction item so you can see what's been added.

We're working on implementing it now - should be live near the end of the month.

Dan replied on October 07, 2009 20:50 to the question "Does ExpenseBay connect with QuickBooks??" in ExpenseBay:

Hi Francisco,

Not yet. It is on our list of integrations to do though.

Which version of Quickbooks are you using?

Dan

Dan replied on September 29, 2009 15:54 to the problem "Problem adding card account information for Caisse Populaire Desjardins" in ExpenseBay:

The data provider gave us a few more code fragments to test out yesterday. If you get a chance try it again today. Let me know if you receive another error message.

So far we haven't been able to reproduce so we're coding it blindly - hopefully one of these tweaks will fix it.

Dan replied on September 29, 2009 15:52 to the problem "My juniper card is not authenicating." in ExpenseBay:

Still haven't had much luck on this one - hard to fix when we can't reproduce it.

The data provider gave us a few more code fragments to test out yesterday. If you get a chance try it again today. Let me know if you receive another error message.

Dan replied on September 23, 2009 20:28 to the question "How can I screen transactions that haven't been added to an unsubmitted report?" in ExpenseBay:

Today - No.

We have started our next round of interface changes and that change is included. So in about 2 weeks or so you'll be able to see the names of the reports next to the transactions. Similar to the way the submitted transactions table looks.

Also working on changing the edit abilities for that page so the behavior is smoother.

Dan replied on September 22, 2009 22:28 to the problem "forgot password should lookup your security question" in ExpenseBay:

Issue was the reset password email was being blocked because the email address had been unsubscribed from emails, alerts, etc.

Dan replied on September 22, 2009 07:37 to the question "Refunds" in ExpenseBay:

Closing