frustrated's dashboard

My blackberry has a software issue so vodafone said they'd send another one.

the problem:
I can't seem to back up the blackberry OR transfer all my photos.

I tried using pocketmac, it says it does a full backup before synching (i don't want to synch, just purely backup and restore).

When I plug in the BB I can see the photos on the blackberry but not theone on the media card.

Help. I think vodafone is very weak for not supporting the MAC, and Blackberry has done a terrible job as well.