Garry Finch's dashboard

Garry Finch replied on October 13, 2009 08:41 to the idea "Track & Trace" in Zavvi.com:

Hi, this is something we are currently looking at, as we know it would be a useful service to many of our customers. It's not a quick job to set up, so please bear with us while.

Garry Finch replied on October 09, 2009 09:37 to the question "sizing guide" in Zavvi.com:

Hi Bex

We have to hold our hands up here and say that they are missing, so apologies for that. They are all ready to go though, so they will appear on the within the next week.

Thank you for pointing it out though, we appreciate our eagle eyed customers.

All the best

Garry

Garry Finch replied on September 23, 2009 13:16 to the idea "Stock Linking with local stores" in Zavvi.com:

Hi Andrew

Unfortunately zavvi is now completely online and does not have high street stores for you to buy the items we sell. So I'm afraid this is not something we would be able to do.

All the best

Garry

Garry Finch replied on September 23, 2009 05:53 to the problem "Online contact form not working (firefox)" in thehut.com:

Hi

I have just tested the contact form, and there doesn't appear to be a problem, but I think I know why it wouldn't let you send your message.

Looking at your message about your game not being sealed, which I will make sure gets a reply, you used a > at the end, after regards. I'm assuming you tried putting the same message in our contact form. The > character is one we don't allow in messages as it can be used maliciously, so that is why, I believe, your message wasn't being allowed through.

Garry Finch replied on September 21, 2009 12:39 to the problem "Website Problem With Internet Explorer 8" in thehut.com:

Hi, we are aware of an issue with IE8 and certain images that are not showing up. We are currently looking into this. It doesn't appear to effect all users of IE8 though which makes the issue even harder to track down.

Can you let us know what version of windows you are using and which service pack is installed? It would also be a great help if you can let us know what plugins, if any, you have installed for IE8.

Thank you

Garry

Garry Finch replied on September 21, 2009 12:36 to the problem "no diduction!" in thehut.com:

Hi, can you please contact our customer services dept, they will be able to check the code for you. The contact phone number is 0844 2439090.

Garry Finch replied on September 21, 2009 12:26 to the question "How can I get rid of the flashing red message notification in My Account?" in thehut.com:

Hi, we are aware of that issue and we are currently working on a solution to this problem so please bear with us for a little while longer.

All the best

Garry

Garry Finch replied on August 18, 2009 12:02 to the idea "Don't like background" in Zavvi.com:

Hi

Sorry you are not a fan of our Hangover site take over. We use these backgrounds to promote new releases or big titles that are coming soon and have had lots of good feedback about them. Your view is appreciated though and we'll take that into consideration for our next one.

These backgrounds do change every week or two when we have a new promotion and the next one we are working on is looking great.

Regards

Garry

Garry Finch replied on August 07, 2009 07:26 to the question "Are zavvi still net trading?" in Zavvi.com:

Hi

Yes, zavvi is back and online after The Hut Group bought the brand. Take a look here for more info: http://www.thehutgroup.com/uncategori...

So you can place your order with confidence.

All the best

Garry

Garry Finch replied on July 24, 2009 08:27 to the problem "Can't proceed to checkout with FF3 or IE8" in thehut.com:

Hi

Thank you for taking the time to give us more information, and for checking it in other browsers too. We can now take a look and see if we can find the cause of the problem. Please bear with us while we look into it for you.

I'll keep you updated on our progress.

Regards

Garry

Garry Finch replied on July 23, 2009 09:08 to the problem "Can't proceed to checkout with FF3 or IE8" in thehut.com:

Hi

Can you give us any more information so we can look into the problem? Which button are you clicking on, the button in the header of the page or the button on the basket page?

Any other info you can give us will be a great help.

Thanks

Garry

Garry Finch replied on July 22, 2009 09:06 to the problem "Price Lie" in Zavvi.com:

Hi

Thanks for highlighting the issue with that offer, the reason the price is different is that the £10 offer has recently ended and that banner that you spotted hadn't been updated.

This has now been fixed. I apologise for any confusion it has caused.

Regards

Garry

Garry Finch replied on July 21, 2009 15:13 to the problem "Website that will not sell, Rubbish" in Zavvi.com:

Hi

Sorry you seem to be having issues with the site. Can you give us any further information about the issue as that will help us solve any problems there may be?

Thanks

Garry

Garry Finch replied on July 21, 2009 07:40 to the problem "bug in orders" in Zavvi.com:

Hi Nelson

Thank you for giving us the extra information, it should be very helpful in tracking down the problem. While we get the bottom of the issue, if you are able to contact our customer service team, they will make sure the order gets placed for you.

All the best

Garry

Garry Finch replied on July 20, 2009 12:54 to the question "What's the difference between the two results that come up when you type in "Now 73" apart from the price?" in Zavvi.com:

Hi

Sorry for the confusion. The incorrect one has been removed and fortunately it was the more expensive one so there should now only be the one Now 73 CD on the site.

Thanks for pointing it out though, it's appreciated.

Thanks

Garry

Garry Finch replied on July 20, 2009 07:32 to the problem "bug in orders" in Zavvi.com:

Hi

Sorry you are having issues with your order. Can you give us any more information about the errors your are getting? For instance, at what point does the error occur? Do you get an error message of any type or does something else happen?

If you can provide this it will make it a lot easier to track down the issue.

Thanks

Garry

Garry Finch replied on July 17, 2009 07:14 to the question "DVD" in Zavvi.com:

Hi

Once your DVD has been sent out to you, it's in the hands of the postal service. We say to allow 3-5 working days for delivery, but you may get it sooner depending on how speedy the postal service is in your area.

Garry Finch replied on July 15, 2009 05:02 to the problem "Customer service, Where are you?" in thehut.com:

Hi, I am sorry you have been having these issues. I will chase this up for you and find out what the status is.

Garry Finch replied on July 06, 2009 05:17 to the question "where does the code go??????" in Zavvi.com:

Hi

When you have items in your basket, all you need to do to is to view your basket by clicking the My Shopping Basket link at the top of the page. There is a box at the bottom where you can enter your voucher code.

All the best

Garry

Garry Finch replied on June 29, 2009 16:48 to the problem "cant buy products" in Zavvi.com:

Hi

We are currently looking into this problem which appears to be unique to Internet Explorer 8. So far we have been unable to replicate the problem in our testing environment, but we'd really appreciate it if we can contact you on Tuesday morning, either by email or on the phone so we can try and narrow down the problem.

If you can provide a way to contact you (I'll remove it from this post once we have it) and you are willing to spend 10 minutes just going over what you are seeing in your browser, that would be a big help to us.

Cheers

Garry