giles's dashboard

A comment on the question "Another person's form data is showing up in my form!" in Widgetbox:

Thanks we'll update once we have more info. – giles, on October 11, 2009 21:51

giles replied on October 11, 2009 21:26 to the question "Another person's form data is showing up in my form!" in Widgetbox:

Hi Jennifer, Please give us a link to your widget or blog with the widget on it and we will start investigating this issue. thanks.

giles replied on July 12, 2009 01:41 to the problem "Cannot get widgets or codes" in Widgetbox:

Update. A corrupt copy of the file was found in a server in the east coast. This likely caused the issue. Please try again. One detail, your browser may have cached a copy of the corrupt file. To get a fresh copy visit
http://pub.widgetbox.com/flash/instal...
then follow the following instructions to refresh:

For IE use the following 3 key combination: Shift + Ctrl + F5
For Firefox use: Hold down Shift and click reload.

I also found this simple set of instructions on the web that may be helpful (note not a widgetbox page): http://kb.iu.edu/data/ahic.html

Finally, if this doesn't fix the issue. Please let us know what city/state or country you are in.

A comment on the problem "Cannot get widgets or codes" in Widgetbox:

Hi, I'm sure we can get to the bottom of this issue and fix it. Can you email support at widgetbox.com and put Attention Giles in the subject, I'd like to get some information from you to help figure this out. thanks. – giles, on July 12, 2009 00:33

giles replied on July 11, 2009 03:17 to the problem "Cannot get widgets or codes" in Widgetbox:

In the past we've seen issues with servers in some locations caching a bad copy of this file. Please try the following urls:

http://www.widgetbox.com/flash/instal...
and
http://pub.widgetbox.com/flash/instal...

if the two pages look different, try viewing the 2nd one again and click shift+reload or ctrl+reload and try again. Please let us know if this helps. We are continuing to investigate.

giles replied on July 03, 2009 17:34 to the question "60 widgets down" in Widgetbox:

Hi, What do you mean by "60 widgets down"? I see widgets on the URL you supplied. Please give us an example of a widget you cannot use. Thanks.

A comment on the problem "Get widget button doesn't work?" in Widgetbox:

Hello Suggestor, Thanks for posting the update. We did identify the issue yesterday an fixed the hardware device that was corrupting files. There could be users who have the corrupted copy on their local computer, we will be pushing a software fix to address that this morning. But if anyone sees and issue please try the shift+reload or ctrl+reload as described above. Thanks. – giles, on June 15, 2009 15:13

A comment on the problem "can't proceed with make blidget and rss feed url input" in Widgetbox:

It sounds like you have an old script file cached in FF3. Can you go to the homepage of widgetbox. Click and hold shift while and click reload in the browser then try loggin in again. If that does not work please let us know and we can do more diagnostics on Monday when the full support is in in that case please email support at widgetbox.com with an update. Thanks. – giles, on June 14, 2009 04:40

giles replied on June 14, 2009 01:48 to the problem "Get widget button doesn't work?" in Widgetbox:

Tony and Keeley. we Have been working with our network providers all day trying to address these issues. Can you please try these steps again. I am hoping the bad files have finally been removed from all servers.

1. visit this page: http://pub.widgetbox.com/flash/instal... (do you see anything?)

2. then hold down shift and reload that page (you should see our installer w/ a error message)

3. then go back to the widget and click the get widget button again.

If that doesn't work please tell me what page (URL) you are trying to get the widget from.

thanks,
Giles

A comment on the problem "can't proceed with make blidget and rss feed url input" in Widgetbox:

Your pro status looks fine but I will confirm with support on Monday. We did have some issues with some script files being served to people this morning. So you may want to try one more time now. If you are still having trouble post the URL to the page that fails to be sure I'm testing the correct one. Thanks. – giles, on June 13, 2009 20:38

A comment on the question "can't get code" in Widgetbox:

You should only see that error on step number 2 from the instructions above. Once you get that far go back to the widget you are trying to get code for and try again. Thanks. – giles, on June 13, 2009 20:25

giles replied on June 13, 2009 20:01 to the question "can't get code" in Widgetbox:

Sorry, here is the full url for step 1
http://pub.widgetbox.com/flash/instal...

We are currently working on the issue as well.

giles replied on June 13, 2009 19:55 to the question "can't get code" in Widgetbox:

Hi Bob, can you

1. visit this page: http://pub.widgetbox.com/flash/instal... (you may not see anything)

2. then hold down shift and reload that page (you should see our installer w/ a error message)

3. then go back to the widget and click the get widget button again.

thanks,
Giles

giles replied on June 13, 2009 19:53 to the problem "Get widget button doesn't work?" in Widgetbox:

Hi Keeley, can you

1. visit this page: http://pub.widgetbox.com/flash/instal... (you may not see anything)

2. then hold down shift and reload that page (you should see our installer w/ a error message)

3. then go back to the widget and click the get widget button again.

thanks,
Giles

giles replied on June 13, 2009 19:50 to the problem "can't proceed with make blidget and rss feed url input" in Widgetbox:

Hi, Sorry to hear you are having trouble. I was able to create a blidget with this feed http://www.gamblingteachers.com/craps.... Can you tell me the steps you are taking and where exactly it is spinning w/o continuing? Thanks.

giles replied on June 13, 2009 15:21 to the question "No "Get Widget" Tabs on my Widgets !!!" in Widgetbox:

Hi, can you show use which widget and an example page where you have the problem? Also, can you see the button here:
http://pub.widgetbox.com/flash/getwid...
Thanks.

giles replied on June 05, 2009 04:06 to the problem "Unable to upgrade to PRO" in Widgetbox:

That's great. We are glad to hear you upgraded successfully. Sorry about the trouble.
Giles

giles replied on June 04, 2009 04:56 to the problem "Unable to upgrade to PRO" in Widgetbox:

Thanks, we will be in touch tomorrow and update this ticket.

giles replied on June 04, 2009 04:31 to the problem "Unable to upgrade to PRO" in Widgetbox:

Hi Praveen, We see an issue with your account. We can fix it tomorrow morning and you will be able to purchase pro. If you need to upgrade tonight, let us know by posting here then, email support @ widgetbox.com and we'll try to discuss options over email directly. Thanks very much for reporting this and I'm very sorry you ran into this issue. We will ensure no-one else does as well.

A comment on the problem "Unable to upgrade to PRO" in Widgetbox:

Please also provide us with the url of the blank page if you can. thanks. – giles, on June 04, 2009 04:10