Robin 's dashboard

Robin replied on November 20, 2009 20:06 to the question "No Apostrophes, always see ' - Help!" in Twitter:

This is the most irritating "feature" of my recent use of Twitter.

Robin started following the question "No Apostrophes, always see ' - Help!" in Twitter.

A comment on the question "Why did the Vipre update uninstall Vipre, and not install a new version?" in Sunbelt Software:

Now, Nick H, that's a useful answer - which your colleague TimN ought to have known and disseminated. It's called joined-up thinking. Something an ITIL-driven Helpdesk ought to spot. – Robin , on April 09, 2009 18:07

Robin replied on April 08, 2009 20:24 to the question "VIPRE gets thumbs down" in Sunbelt Software:

Alex,

Thanks for that - and thanks for the link to the revised review. I guess if VIPRE wasn't any good I'd have switched to Kapersky or Norton 2009.

PC Pro were right in the first review to highlight VIPRE's speed and light footprint. That's what sold me on VIPRE in the first instance after Zone Alarm Security Suite got all clunky and cumbersome - and I'd been using ZASS for years.

With anti-malware software you have to trust the product you use (because you can hardly run 3 different products at once) and - most importantly - the supplier. Having used CounterSpy for some years I trusted Sunbelt.

Robin asked a question in Sunbelt Software on April 08, 2009 19:25:

VIPRE gets thumbs down

How should we react to the negative review of VIPRE in PC PRO (May 2009 UK Edition)?

In the May 2009 edition of PC Pro (UK) the review of VIPRE gets only 3 out of 6 stars. There are some very positive comments about VIPRE's light footprint, ease of use and speed. However, their test shows VIPRE only intercepting 85% of threats. The final comment is "this slick package isn't a smart investment.

That's encouraging.

Robin replied on April 08, 2009 19:19 to the question "Why did the Vipre update uninstall Vipre, and not install a new version?" in Sunbelt Software:

Yes, an interesting feature - or is that "upgrade". The first thing I knew about it was when Windows Home Server started screaming. I guess that this bonus might be removed RNS.

Robin replied on February 25, 2009 21:16 to the problem "Missed - again" in Sunbelt Software:

Jessie,

In answer to your question (as I stated in the original post in this thread) my concern was not that VIPRE found them and quarantined them after a deep scan, but that it didn't block them in the first place and prevent them from going onto my hard drive.

I've no complaints about VIPRE finding and dealing with stuff (except AntiVirus 2008/9 which it seems unable to clean).

Furthermore, I think that Alex has demonstrated that Sunbelt Software gets there in the end! As Stephan intimates above, a very senior response is much appreciated.

Robin replied on February 23, 2009 21:16 to the problem "Missed - again" in Sunbelt Software:

Thanks for that info, Alex.

All my questions answered, I think. Shouldn't I say "That's a wrap."?

Robin replied on February 23, 2009 16:03 to the problem "Missed - again" in Sunbelt Software:

Semantics is fun. Honest. It's the English teacher & Public Examinations marker in me. I know how to use apostrophes! :-)

I accept what you say and thanks for the offer of looking at files.

btw, I love the low-key way you describe yourself as an "Employee". It's a bit like going into a Microsoft forum and see of their people signing themselves as "Steve Balmer - employee". Only he doesn't.

Finally, how about telling me/us all how to find a scan's log file in case it was useful to send.

Thanks

A comment on the problem "Missed - again" in Sunbelt Software:

Err... not sure that I understand "if you had detection off of that in a deep scan".... is there a word wrong there?

I can accept that things can be missed if they really, really new. The notion of a "false positive" is one I know about - but it's not entirely clear to me what you mean by that.

Looking through this thread it's clear that the three of you that have contributed still seem to avoid direct answers to some questions.

For example, I've asked 2 direct questions about dealing with scan results, both of which relate to sending you files. Neither question has been addressed.

If none of you have the time, knowledge or inclination to answer them, perhaps they could end up in a FAQ? – Robin, on February 23, 2009 08:03

A comment on the problem "Missed - again" in Sunbelt Software:

Alex,

Thank you for your reply. I appreciate your time.

Whilst we are in danger of splitting hairs and of me being pedantic, my point was not that they weren't found, after a deep scan, but that they weren't blocked in the first place - before they installed themselves on two of my PCs. I've assumed that Active Protection would do that.
You say the two trojans I mention are both generic VIPRE detections. That seems to imply that VIPRE would have spotted them "coming in", so-to-speak, and just killed them - not leave to be found if I happened to run a scan.

As to sending you the files, I would if I knew where they were now that the scan process has removed them. I've a 3rd computer on which I could try a deep scan. – Robin, on February 22, 2009 21:42

Robin replied on February 22, 2009 18:55 to the problem "Missed - again" in Sunbelt Software:

I really feel that those replying ought to read my original (and subsequent posts) rather more carefully.

I did not ask for help in removing the threats. What I asked is clearly set out in my original question.

I asked one question.

Then I gave the names of the Trojans.

Finally, I made a comment which implied - clearly, I thought - that VIPRE should have spotted these Trojans coming in and blocked them.

My original question has not been answered.

A comment on the problem "Missed - again" in Sunbelt Software:

I've done that more than once. What seems the obvious thing to do is to send a scan log file for you to read in via the research page mentioned above.
However, I cannot see any folder which holds the log files so that I can attach the appropriate log.

Please advise. – Robin, on February 22, 2009 15:59

A comment on the problem "Missed - again" in Sunbelt Software:

I am running VIPRE Consumer (what I call the "Whole-House" licence.
I am always up-to-date with definitions, including 5003. My PCs are set to run regular Quick and Deep Scans. I am an update obsessive. :-) – Robin, on February 22, 2009 14:23

Robin reported a problem in Sunbelt Software on February 21, 2009 20:15:

Missed - again

Why didn't VIPRE spot & kill these 2 trojans detected in a Deep Scan yesterday (20th Feb)?

Trojan: BehavesLike.Win32.Malware (v)
Trojan: Trojan.Win32.Packed.gen (v)

It's one thing missing stuff that's brand new, but these two (in various guises) have been around a while.

Robin asked a question in Sunbelt Software on December 29, 2008 19:52:

Failure to detect or remove AntiVirus 2009

Why doesn't VIPRE (latest version & defs on 29th Dec 2008) (a) prevent installation and (b) detect & remove AntiVirus 2009?

Robin replied on December 29, 2008 18:50 to the problem "ssodl Nightmare" in Sunbelt Software:

This is an update. Active Protection has blocked 2368 of these ssodl warnings in 15 mins.
I've had to turn AP off as I am unable to carry out a deep scan with it on.

Robin reported a problem in Sunbelt Software on December 29, 2008 18:41:

ssodl Nightmare

Running a Deep Scan on a PC (using the Evaluation Copy which the customer will buy) I get repeated - and I mean dozens - of ssodl warnings. This is under XP SP3.

What's going on?

glynderi gave praise in Sunbelt Software on November 28, 2008 20:25:

Go Laura, Queen of Chat

Alex, if you see this you should give the Online Chat operator Laura a big pat on the back. I had a couple of key questions (key to me, anyway) and her replies were courteous and efficient. The result of the chat was very gratifying.

glynderi replied on October 27, 2008 18:33 to the problem "VIPRE quarantines IE" in Sunbelt Software:

There's a heck of difference between an infection and a false positive. That's hardly a helpful answer, to be frank. Of course I want more information. I used the reporting facility within VIPRE to report the quarantined files.

VIPRE has been running on the PC for weeks and the user's a retired teacher's wife - hardly somebody looking for trouble.