Grant's dashboard

I recently experienced my biggest disappointment in Comcast service.I have been a long time Comcast customer while living at variousaddress in Boston. Currently I have the triple play package and recently added in HD and DVR service. Due to a job change I need to cut down my costs, so I wanted to discontinue my phone service,because I use it the least. I would like instead to get the TV andInternet package, and there was a $66 bundle advertised on the Website. After going through the entire online process, I was told by Lauren via the live chat that the package was not available to me because I am not a new customer. When I told her I only wanted TV and Internet service, there were no packages she could offer me. When I asked to cancel my service, Lauren said I had to call the 1-800 number. I then called the 1-800 number and told Mary Ann that I wanted to cancel some services. Only after asking my address, phone number, last four of my social security did she tell me that the cancellation office was not currently open and I needed to call back on Monday. As I work during the day Mon-Fri and do not have time to sit on hold for extended periods of time being forced to call the 1-800 number is very inconvenient. A few months ago when I picked upmy new HD and DVR box from the Comcast store, I inquired about canceling my phone service. I was also told that they could not cancel any services and I needed to call.

I have now tried all three outlets, Internet, store and phone, to change my service, cancel part of it, or cancel it completely and I have gotten no where. Now my only option is the least convenient, and
I must try and put my work on hold while I sit on hold on the phone waiting for a customer service agent.

I hope you can tell from this email, that I am extremely frustrated as well as extremely disappointed with Comcast service. I am outraged and baffled as to why Comcast seems unconcerned with keeping customers happy or even keeping them as customers at all.