Roy Steves's dashboard

Roy Steves replied on January 02, 2009 19:45 to the problem "Black MacBooks can't use video chat?" in Apple:

I met a mac support engineer recently, who was polite enough to hear my tale. He suggested setting up another user, stating that if it were a one-user problem, then it can CERTAINLY be fixed. If not, then there's something physically wrong with my machine.

Well, no good. The second user couldn't receiving incoming video either. That means it's not a configuration and settings problem, so reinstalling from scratch (not saving anything) probably wouldn't cut it.

I'm doomed to turn it in to my local genius bar for an indeterminate amount of time, aren't I? Man I hate going without my laptop...

A comment on the problem "Black MacBooks can't use video chat?" in Apple:

One was on the same router, two others are remote.

Conversely, I've tried my macbook on the other routers as well, both locally and connecting to remote macbooks.

The last combination was using this macbook at the Hillsdale Apple Store, connecting to a macbook at a cafe in Dallas. – Roy Steves, on December 21, 2008 19:10

A comment on the problem "Black MacBooks can't use video chat?" in Apple:

Done. No dice, same problem. Although, I must say, that was by far the most pleasant OS reinstall I've ever encountered. Any other ideas? – Roy Steves, on December 20, 2008 23:20

Roy Steves reported a problem in Apple on December 20, 2008 19:21:

Black MacBooks can't use video chat?

Why are black macbooks having trouble with incoming video chat streams while white ones aren't?

All forms of video chat on my black macbook refuse to display incoming video.

My camera and mic are fully functioning, as are those on all the other test macbooks I used while experimenting. Any two other macbooks (which are all white) would video chat perfectly.

To isolate a browser issue (for google video chat), I tried Firefox and Safari. Both did the same thing.

To isolate a hardware issue, I connected to various other macbooks (which could connect to each other fine), and they all behaved the same.

To isolate a form of video chat, I've tried both Google Video Chat, and iChat with a .mac account, which both did the same thing.

To isolate an account issue, I had another person, who could use video chat on their own macbook fine, log into mine, with their google account (or iChat account), and try video chat. They had the same issue.

All of my software is up to date. An Apple Genius in Hillsdale was unable to determine a cause of the issue. From what I'm reading online other black macbooks are having the same problem. Is this a coincidence, or is there more than a harddrive and color of case difference between these and their fully-functional white cousins?

Roy Steves marked one of TheGreenGir's replies in All Your Green as useful. TheGreenGir replied to the question "?OUT OF STOCK?".

Roy Steves set one of Roy Steves' replies as an official response to "?OUT OF STOCK?" in All Your Green

Roy Steves set one of TheGreenGir's replies as an official response to "?OUT OF STOCK?" in All Your Green

Roy Steves replied on December 02, 2008 05:04 to the question "?OUT OF STOCK?" in All Your Green:

Not only are we in the same town as ChicoBag, they're one of our favorite manufacturers to work with. We're delighted to be able to help people find ChicoBags!

A comment on the idea "promotions" in All Your Green:

We've heard this a lot, so it's in the works! Finishing coupon codes is first, but I know free shipping thresholds are near the top of our list for development! Thanks so much for sharing! – Roy Steves, on October 05, 2008 19:13

Roy Steves set one of Roy Steves' replies as an official response to "the perfect companion to the perfect water bottle" in All Your Green

Roy Steves replied on July 21, 2008 03:08 to the question "the perfect companion to the perfect water bottle" in All Your Green:

We're glad you're happy with the 3 kanteens! Built does manufacture neoprene sleeves, and Klean Kanteen themselves actually wholesale them too. We don't have them in stock YET, but we're working on having everything Klean Kanteen offers, so they're... shall we say "coming soon."

Roy Steves asked a question in Apple on May 28, 2008 04:27:

How can I make my pointer move at a constant rate versus my mouse?

When you move an external mouse slowly, the pointer moves very slowly, and when you move it quickly, it the pointer moves very quickly. This sounds intuitive, but the tracking speed is not proportional to the mouse movement. I need the mouse and pointer to move at a 1 to 1 when using programs like Photoshop. How can I disable this "helpful" mouse speed acceleration/deceleration?

Roy Steves asked a question in UPS on March 26, 2008 02:26:

How do I set a different default shipping method in WorldShip?

How do I set a different default shipping method in WorldShip? Next Day Air is the least common and most expensive.

Roy Steves replied on March 18, 2008 19:04 to the question "How do I edit existing company/product relationships?" in Get Satisfaction:

Precisely! I'm glad you were able to make sense of my ramblings, but you've certainly got it on the nose.

Cheers!

Roy Steves replied on March 18, 2008 02:07 to the question "Can anyone verify this article on Scientology and eBay?" in eBay:

Actually, he said hard to "disprove," not verify. It's like saying "when a tree falls in the woods, and no one is around to hear it, does it make a sound?" There is a true or false condition that is substantive, but it's not disprovable, and therefore not a scientific assertion. If a positive result comes into public eye, you have an answer, but you'd have to wait forever to verify a negative result (imagine saying "what if it comes out tomorrow" every day).

Roy Steves replied on March 18, 2008 01:57 to the question "How do I edit existing company/product relationships?" in Get Satisfaction:

You know, I asked another question about volunteering to be semi-official reps for manufacturers of products I sell till their own employees join in. It dawns on me that a good solution to this issue could cover that one at the same time. If you have a list of "sells" relationships, you can show representatives of companies that are likely to help you if the original manufacturer isn't playing.

Haven't thought it all the way through, but seems like a good two-birds-one-stone kinda situation. It's kinda fun brainstorming code I don't have to write myself ;)

Roy Steves set one of Roy Steves' replies as an official response to "promotions" in All Your Green

Roy Steves replied on March 14, 2008 01:07 to the idea "promotions" in All Your Green:

We're working on implementing a coupon code system so that we could issue coupons to customers, but that backend would then also support general-use discounts like that. It also would give us a chance to offer things to entice repeat customers (ship a coupon code with their order).

It's cool for us to get repeat business, and cool for you to get a discount when you do come back. I love it when everybody wins.

Roy Steves replied on March 13, 2008 19:18 to the idea "Volunteers to stand in till actual employees sign up, so new companies don't look like ghost towns." in Get Satisfaction:

"Or is that the company space doesn't actually have any participation?"

That's still a chicken-and-egg situation, though. I'm less likely to use a channel that is employee-less, since I'd feel like I'm yelling into the void, and other people doing the same is of limited interest to me. But then, one user does not a case-study make.

Roy Steves replied on March 12, 2008 03:04 to the idea "Volunteers to stand in till actual employees sign up, so new companies don't look like ghost towns." in Get Satisfaction:

Maaaaaaybe... ;)

And Klean Kanteen, and Enviro Products, and just about any manufacturer we carry that hasn't joined up already. The more their brand is supported, the better we do. Huge win/win.