gunner's dashboard

I'll just echo the same. Adobe's activations support has to be the biggest joke on the consumer ever. I'm now on hour 3 of my 5th activation phone call, speakerphone on since minute 1. Each previous activation call I gave up after 2 hours of listening to the same music.

How come MS can make product activation a lot less of a hassle and actually answer the phones with minutes instead of hours?

You don't even provide the courtesy of letting your customers know where they stand in-line or provide any comforting updates that their calls will be answered as soon as possible.