h's dashboard

Before you dredge any further down this nightmare road (been there, wasted hours and hours on the phone with people who were either to stupid to understand what I was talking about or powerless to do anything about it...), there are 2 things: 1. Did you return your equipment? That is a simular charge I recieved for equipment I returned but they forgot about.

2. If you have, then contact this email: rudy.philippus@verizon.com. I don't remember where I found it, but bless the person who posted it! Good luck!

I finally tracked down this email address: rudy.philippus@verizon.com, and expressed my intense disatisfaction. A very nice lady with the authority AND the intellignce to understand my problem called me with in 24 hours, and the problem was 100% resolved. I think billing Verizon for HOURS of wasted time and phone minutes is a fantastic idea. Good luck! H

I have had the exact same problem with them! My bank card was compromised, and the bank closed the account and issued me a new one. No problem, I would just call Verizon and let them know. Well, my attempt to happily hand over $47 turned into an all out war.

Over the course of a day and a half, I was transferred NINETEEN times to different people. Finally, someone decided to help me set up my new account on line. It didn't work, and I had to call back the next day (because their office was now closed!), and start all over again. In all, I spent 4.5 HOURS on the phone with them, before my husband picked up the line and just started yelling. Problem solved in 10 minutes.

Fast forward one month. My bank account gets billed TWO times, for the amount I already paid on line. I call Verizon, get transferred only 5 times, before someone tells me a refund check is on the way.

6 weeks later, it still hasn't come. We call, converse, and end up closing our account with them, ultimately deciding that it is worth the extra $20/month to not waste our time.

1 week later, I get a collections notice. I call the verizon fumming mad. I discuse it with the lady on the phone; she tells me that she doesn't have any record of any past due ammounts with them. I ask her what she recomends me doing, so that I won't have a collections charge on my account. She says, "Well, you should go ahead and pay it."

"What!?! Pay it!?! Are you kidding me? I have no record that I owe you this money, you have no record that I owe you this money, I'm not going to PAY it!" She transfers me.

The next lady I spoke with informs me that she can't see why I would have a collections charge for $100 either. But, apparently, there is another collections charge for $67 dollars that I haven't even received yet. She too informs me that my account is payed in full, and doesn't know where the charge is. I get transferred again.

The third lady I spoke with is still looking into the matter.

Currently, I pay more for an inferior service through my cable company. But any time I have a problem, they fix it for me in less than 10 minutes. I've never been transferred, and there are no weird billing problems. Sure, you can get a great deal on a wonderful product, but you WILL pay for it with your time.