Hank's dashboard

Hank shared an idea in oDesk on July 22, 2009 10:35:

Add the GetSatisfaction widget to your website

It's really quiet here. If you added the Get Satisfaction widget to the odesk website you'd have more community interaction here.

Hank marked one of Kristin's replies in TripIt as useful. Kristin replied to the problem "Incorrect time being mapped from Tripit to ical".

A comment on the problem "Incorrect time being mapped from Tripit to ical" in TripIt:

Crikey, I wasn't expecting a Tripit employee response that quick. Thanks, Kristin. I've managed to work out the problem myself. – Hank, on June 19, 2009 15:13

Hank replied on June 19, 2009 15:12 to the problem "Incorrect time being mapped from Tripit to ical" in TripIt:

Sorry, that's my fault. The timezone was set to Automatic and was using CEST - instead of BST. I've created that now and it works flawlessly

Hank reported a problem in TripIt on June 19, 2009 14:59:

Incorrect time being mapped from Tripit to ical

The times from tripit aren't mapping across correctly in iCal.
See image below

Hank asked a question in oDesk on June 18, 2009 07:39:

How do I create an SVN repo for my team

I've spent the last 30 mins going through every possible page trying to work out how to create an SVN repo for our odesk team. I'm surprised this isn't automatically created for a start. The website's search tool doesn't turn much up.

I've finally found out how to do it, and thought I might as well add this to the thread.
1. Go to teamroom
2. On the Team Tools pane, click on Subversion
3. Click on the create button.

Done - The navigation isn't obvious, but it's easy to do once you know.

A comment on the idea "Improve user navigation" in oDesk:

That's awesome news! Having someone dedicated to this issue will make a huge difference. I look forward to seeing the results of this new hire. – Hank, on May 22, 2009 18:43

Hank marked one of Josh Breinlinger's replies in oDesk as useful. Josh Breinlinger replied to the idea "Improve user navigation".

A comment on the question "Why is Getsatisfaction so expensive?" in Get Satisfaction:

This is great news. Thanks for providing transparency on this. – Hank, on April 01, 2009 23:31

Hank marked one of Matthew Laun's replies in Adobe as useful. Matthew Laun replied to the problem "You aren't updating or emailing me about my support case".

A comment on the problem "You aren't updating or emailing me about my support case" in Adobe:

Matthew, Thanks very much for looking into this. I was paranoid that I was submitting into a black hole, however as you can see from my case notes things have started to progress in the last hour or so. Everything is fixed with respect to this topic. Thanks again for your help. – Hank, on April 01, 2009 13:59

Hank shared an idea in oDesk on April 01, 2009 11:22:

Improve user navigation

I love odesk but I hate its navigation. Today I've tried to find my favourite providers (a link to starred providers). Could I find it? nope.

Only discovered it after doing a search for the providers by name and then seeing the link in the results.

This is just one of many usability issues I have.
- constantly asked to sign in. Single sign in would be nice - openid?
- difficult to find active assignments
- analysis of work diary is cumbersome

Sorry! I feel better for getting this off my chest

May I recommend that you hire a usability expert to improve your service. I don't think that you've got the skills in house for this.

On a positive note though, you're doing a great job and I am fully dependent on this service!

Hank reported a problem in Adobe on April 01, 2009 08:12:

You aren't updating or emailing me about my support case

My case number 0201924790 is 48 hours old and still showing pending. I haven't had any email on this and have checked it hasn't appeared in spam. I have had a phone call but this hasn't been included in the case history.

A comment on the question "Why is Getsatisfaction so expensive?" in Get Satisfaction:

I'm sorry Lane but I disagree with your comment about your price points being "comparable to other business-level services". Other services that I'm evaluating are ZenDesk and UserVoice both offer a plan at $19/mth. – Hank, on March 31, 2009 21:23

Hank replied on March 31, 2009 21:14 to the question "Why is Getsatisfaction so expensive?" in Get Satisfaction:

I completely agree with Kaspar's point. I run a very small business and don't have the resources to build a fully fledged support site - so I'd love to use the moderation features offered by GS - however $1200/year is too expensive. Even your special solo account at $600/year is too expensive. I doubt that you'd get $600 worth of ad revenue out of my support pages but, like Kaspar, I'd gladly pay $100-200/year.

I'm sorry Lane but I disagree with your comment about your price points being "comparable to other business-level services". Other services that I'm evaluating are ZenDesk and UserVoice both offer a plan at $19/mth.

I reckon that if you ran a promotion to sign up a year's sub for this sort of price range, you'd convert more users into paying customers than you would lose money from in ad revenue.

Hank started following the question "Why is Getsatisfaction so expensive?" in Get Satisfaction.