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A comment on the question "Is Vipre removing Microsoft's own services.exe from system32 folder?" in Sunbelt Software:
Also, perhaps my definition of false positive is not correct, but isn't that when a security program flags an innocent or important file as a possible danger to the system, and removes the "threat", or asks if that file should be allowed to run or be blocked? Seems to me that is exactly what's happening in this situation. – HansR, on April 19, 2009 14:52-
A comment on the question "Is Vipre removing Microsoft's own services.exe from system32 folder?" in Sunbelt Software:
Thank you Peter. That should at least save me from having to remove Vipre in Safe Mode just to regain control of Windows. I'll try that on my second client's computer, tomorrow, assuming his problems are also caused by an overly aggressive Vipre. I wish you luck in fixing this problem. I hope it does not affect too many of my clients, or I could be very busy doing damage-control. – HansR, on April 19, 2009 14:33 -
A comment on the question "Is Vipre removing Microsoft's own services.exe from system32 folder?" in Sunbelt Software:
Thank you for the prompt reply. I've never adjusted those settings in the past, and I see that my copies of Vipre are on Medium, even though the recommended setting is Low. Is there a reason the default setting during installation is higher than the recommended setting? Is that maybe a side-effect of the recent version upgrade? – HansR, on April 19, 2009 14:19 -
HansR asked a question in Sunbelt Software on April 19, 2009 02:19:
Is Vipre removing Microsoft's own services.exe from system32 folder?A client of mine has a WinXP home laptop that would boot to a black screen with mouse pointer only (even in safe mode). As far as I can tell the culprit was Vipre quarantining Microsoft's own services.exe found in the System32 folder. I restored the file from the dllcache folder, and was then able to boot the computer normally, but soon afterwards I got the notice that Windows was shutting down automatically. Starting the computer resulted in the black screen, with only a mouse pointer, again. More troubleshooting revealed that c:\windows\system32\services.exe was again missing, and that Vipre had again quarantined it. I restored the file from dllcache again, started in Safe Mode, and removed Vipre, rebooted into normal mode, and then reinstalled and updated Vipre.
Later Vipre asked me if I wanted to Allow or Block Microsoft's services.exe. I told it to allow it! My client probably chose to block it. Is this a false positive? If so, it's a very dangerous one! This afternoon another client called me describing the same symptoms (boots to black screen with only a mouse pointer). On Monday I'll see if his problems were caused by his copy of Vipre doing the same stunt. I hope this does not become an epidemic, because a lot of my clients have installed and purchased Vipre upon my recommendation. -
HansR replied on September 30, 2008 16:15 to the question "Risk definition update has failed" in Sunbelt Software:
Thank you Jason. Yesterday evening I attempted to update numerous times -- mostly the download would not start at all, and sometimes the download would start, and then fail. Later in the evening it worked. No changes on my side, except to try and try again. (Server issue?)
Thank you for the download link. I have downloaded and installed the newer version of the program onto the laptop this morning. Will the program not update itself automatically, together with the updated definition files? -
HansR replied on September 30, 2008 03:41 to the question "Risk definition update has failed" in Sunbelt Software:
My Vipre system log shows "Download of threat definitions failed due to internet connection problems". Is the problem at the sunbelt-software server side? I helped a client download and install the trial version this morning, and the update went smoothly on her machine. My version is 3.1.2243 (risk defs 2230). -
HansR started following the question "Risk definition update has failed" in Sunbelt Software.
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HansR marked one of JasonL's replies in Sunbelt Software as useful. JasonL replied to the question "Internet Explorer freezes when viewing msn sites".
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HansR marked one of PaulH's replies in Sunbelt Software as useful. PaulH replied to the question "Internet Explorer freezes when viewing msn sites".
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HansR replied on August 28, 2008 16:58 to the question "Internet Explorer freezes when viewing msn sites" in Sunbelt Software:
Thank you both for this information. I had a client who purchased 3 copies of VIPRE upon my recommendation, and he was no longer able to visit certain websites without IE locking up. He also had an outdated Skype, and updating it fixed the problem for him, too.
