Hector's dashboard

Is Facebook bean counters? they violate their own privacy rules; they make money. That is where you need to hit them. Bad press is needed badly.

Unfortunately I don’t think Satisfaction will hear much from facebook. They have considerably different philosophies regarding how to conduct themselves and the notion of client satisfaction. It is generally clear that facebook is of the opinion that they have millions of users.... one less is insignificant and a worth while precaution.

There are hundreds of people who’s accounts probably get disabled, they are given the briefest most minor hearing via...... email if any. They are then given a second chance or are removed...... without any real consideration or any real recourse.

The removal of a few thousands could satisfy millions. Now if amongst a few thousands removed 80 percent are innocent or have committed minor abuses or abuses out of shear ignorance of the system (which is a bit of a learning curve for some of us) then tough..... that’s life, it doesn’t dent facebook in any way.

Hence this is a new phenomenon of abuse, due to the shear volume which the company has to deal with, and the shear lack of incentive for them to right the wrong.

It will never correct itself unless it is legislated or unless it is coupled with an incentive.