henryschneider's dashboard

Hi GH,
You are not alone in your Comcast lousy service. We live in Houston, TX and had wonderful experiences with Time Warner Road Runner for both cable and internet. Ever since Comcast took over at the beginning of the year we have had a long series of problems. Comcast will randomly drop channels we have subscribed to without any explanation. There are numerous audio dropouts, the video is pixelated on random days, and we have to continually reset the digital cable box HD DVR in order to watch TV. The latest problem was starting last night when we couldn't get ANY channels. I called the Comcast telephone number to send a digital refresh signal to the box. That appeared to work. Then again this evening the same problem. I tried to send a refresh signal again. No joy this time. I called and spoke to a "technical rep" and I use the term loosely. He couldn't do anything for me. He had me reboot the DVR and then after 5 - 10 minutes all I could received were channels 95, 96, 97, 98, and 99. The other TVs connected directly to the cable received unviewable TV pictures. The rep told me that he had to send a cable service man out to the house, and proceeded to see when he could do that. Of course, the ONLY times they can send a service man is when no one is at home. I told him that was unacceptable and that I wanted to speak to a manager. Then I got the usual Comcast run around. He said there was no supervisor available. What a blatant lie! I can not believe that Comcast allows their 24/7 call center reps operate unsupervised!

In addition, apparently they have no one at Comcast at any level in the organization that can get someone out to your house at a specific time to make a repair. Apparently the service techs have full freedom to determine the order of how they work off the trouble tickets. I find it astounding that a huge company operates from the bottom up!

Comcast service is abyssmal. I am paying for a service and I am treated like dirt. They do NOTHING to make me a satisfied customer. I guess since they are the only game in town they think that they can treat their customers like second rate citizens. They have so many obstacles to gettting problems resolved it is ridiculous. I don't know how they stay in business.

I definitely hope that someone from Comcast reads this post, especially a highly placed executive. I want to talk to someone with responsibility AND authority to make things right. My wife is fed up and wants to switch providers.

Henry Schneider
hschneider3@gmail.com