Ludwig Heil's dashboard

I am on my way switching to Vonage and Dish Network in the next few days. I gave Comcast a "final" few days to fix the technical issues we are dealing with for almost 4 years now. They are not capable (or not willing) to ensure the delivery of quality service to a customer of almost 20 years paying more than $150 per month.
We moved to New England four years ago (a new development) and share since then the network infrastructure with two neighbors. From the beginning, our signal strength was borderline, but still within the specifications. I can't count how often they sent technicians to troubleshoot the issue, almost always with the same result and feedback. But do you think they are capable of fixing it? From time to time our entire service goes down, not just Internet, also phone line. Finally, a technician recommendet to get all the cables and lines outside checked which was declined by one of their very "smart ..." supervisors. She wanted to send once again another technician out to do the same testing what they did for four years instead of following the recommendation of having acrew check everything without time limit and get if finally fixed. I told her fix it within the next 5 days or you can say good bye to me us customer. That was Thursday night. Since then, no contact from Comcast. This makes the decision even easier, Vonage and Dish, we are coming..

When you call their support line, you hear this recording from Comcast's Head of Customer Service talking about Customer Guarantee. I guess they don't understand the meaning of this slogan. What they guarantee is nothing then quality service issues and struggles with the customer service department - plus hours of wasted time. I really feel like Justin! – Ludwig Heil, on November 07, 2009 11:30