holdfast's dashboard

holdfast replied on April 23, 2009 21:54 to the problem "outdated maps" in Tom Tom:

After using TomTom products for the past 5 years it appears to me from the comments on this site regarding the reliability of TomTom Sat Nav units that Customer service in the US is very poor. Whilst we in the UK and the rest of Europe seem to fair better. I am not saying that we do not come up with problems with the products from time to time, but we do appear to get a better response from Customer Service, we also have 2 particular good user forums that have a number of users that can give very good advice in rectifying any problems that may arise.

Without knowing what exactly TomTom said when you (Tech Guy484) called TomTom all I can advise is that you persist in contacting (by telephone) until they give you a solution to your problem.

As you have only had the unit for 3 weeks it would appear to me that you would be within your rights to return the unit to the store, this advice is based on UK law.

holdfast replied on April 20, 2009 23:15 to the problem "outdated maps" in Tom Tom:

Did you try the Latest Map Guarantee option on TomTom Home

holdfast replied on April 20, 2009 23:11 to the discussion "Not enough space on the 930" in Tom Tom:

No it didn't, it just had a Blank in the card slot.

holdfast replied on March 24, 2009 12:15 to the problem "My TomTom One won't turn on!" in Tom Tom:

I take it that you are not using the car charger when in use in your vehicle.Dependant on your use of the TomTom, I find that I can get somewhere in the region of 2 to 3 hours use on battery power alone, therefore I tend to use the car charger all of the time.
One point to be aware of is that when you turn off the TomTom after use it is not actually off, its in a sort of sleep mode. If the unit is not to be used for some considerable time its better to carry out the reset with your paper clip.

holdfast replied on January 06, 2009 22:25 to the discussion "Not enough space on the 930" in Tom Tom:

As an afterthought I decided to load my North America Maps on to a 2Gig SD Card and it all seems to work well on my last visit to the Sunshine State in June 2008

holdfast replied on December 03, 2008 19:09 to the question "Tom Tom GO 910 won't power up" in Tom Tom:

Or you can just follow my advice, that does not require any tech skills, thereby ruling out one possible cause. What you also need to consider is that avakulya and jc are having different problems to that of spanwnywhippet who's unit is loosing it's charge as a result of not being used over long periods

holdfast replied on November 21, 2008 09:05 to the question "Tom Tom GO 910 won't power up" in Tom Tom:

When you press the off button on the unit, this causes the TomTom to go into a sleep mode, so when left in this state it is still using power. If you intend leaving it for a long time, using a paper clip or tooth pick to press the re-set button on the bottom of the unit. Prior to doing all this charge the unit fully.

holdfast replied on October 06, 2008 18:47 to the question "no satelittes" in Tom Tom:

Have you tried checking out TomTom web site, here is a link to "GPS No Signal.

http://www.tomtom.com/support/solutio...

holdfast replied on October 06, 2008 09:29 to the problem "My TomTom One won't turn on!" in Tom Tom:

Somtimes over time you may find a few problems creeping into TomTom units, just like your home PC or Notebook/Laptop you may find it usefull to do some "House Keeping". The following actions may help:-

Run the Clear Flash tool.

- Download the clear flash tool from http://www.tomtom.com/6178 and follow the instructions on this web page.
- Once this has completed, switch your TomTom off, disconnect it from the PC and then switch your TomTom back on.

Run Disk Error Checking

- Connect the TomTom device to the computer.
- Go to My Computer and right-click on the removable drive called "TomTom": and select Properties.
- Select Tools.
- At the top, in the "Error-checking" section, press Check Now.
- Check both boxes and press Start:

For further information about how to do this, see http://www.tomtom.com/8324

This will run a disk check on the device memory and fix possible errors. Depending on the size of the memory, this may take several minutes.

Hope this helps

holdfast replied on October 06, 2008 09:16 to the question "tom tom one charging" in Tom Tom:

Glad to have been a help, any problems in the future please do not hesitate to contact me

holdfast replied on October 05, 2008 08:29 to the question "tom tom one charging" in Tom Tom:

It should charge when its on and off, in both states the green light should be illuminated to show that it is charging.

holdfast replied on October 05, 2008 08:24 to the question "Charging around the house!" in Tom Tom:

The following is a copy of instructions from TomTom Go manual regarding charging your unit.
A (9) DC power lead, with 12V cigarette lighter
adaptor. This is the normal way of providing
power to TomTom GO when it's in your vehicle.
• A (10) USB data cable for connecting TomTom GO
to a Windows PC.

When you purchased your TomTom Go you should have in the box, 2 leads, one of the leads is as above a USB cable, not only does it allow connection to your computer, it will also charge your unit.

Hope this info will help, if not, let me know

holdfast replied on August 27, 2008 16:20 to the question "How do I change the device code for a replacement Tom Tom GO 720?" in Tom Tom:

I have had a similar problem in the past, it was resolved by contacting TomTom service desk by phone and they were able to sort out in a matter of minutes . I take it that you have a replacement unit, one other option is to create another account.

A comment on the question "Can international companies use Get Satisfaction?" in Get Satisfaction:

Many thank,s for your prompt reply. i do feel that this site would do well Internationally, keep up the good work – holdfast, on August 24, 2008 09:46

A comment on the question "Can international companies use Get Satisfaction?" in Get Satisfaction:

Many Thanks for prompt reply, I do think that you have a site that is unique in giving the opportunity of company's to reply direct to customer's complaints and query's.
Many thanks again and keep up the good work – holdfast, on August 24, 2008 09:39

holdfast marked one of Scott Fleckenstein's replies in Get Satisfaction as useful. Scott Fleckenstein replied to the question "Can international companies use Get Satisfaction?".

holdfast marked one of Lane Becker's replies in Get Satisfaction as useful. Lane Becker replied to the question "Can international companies use Get Satisfaction?".

holdfast replied on August 24, 2008 09:21 to the question "Charging around the house!" in Tom Tom:

What type of device/Unit do you have, if you have bought the device new you should have instructions for charging, also leads for charging from the main electricity supply. Can you give more information

holdfast asked a question in Get Satisfaction on August 22, 2008 11:45:

Can international companies use Get Satisfaction?

is G S just for the US market or is the rest of the world invited, I found this site via a link on a Forum on a GPS site

holdfast asked a question in Virgin Atlantic on August 22, 2008 11:35:

Prices change on a weekly basis

When checking on Virgin Web Site for prices for next year, the prices appear to change after about a week or so. Can anyone explain this.