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  • question

    Holger replied on July 09, 2009 04:03 to the question "Can't get AirSet and Outlook to synch" in AirSet:

    Holger
    I found the issue. I don't keep the Outlook Folders in the Outlook default directory - where some default files and the active Archive file were. In the Synch setup I could choose from three different contact / calendar options- the archive and 2 outlook psts... non were the right ones.
    Needless to say the user was using a different Outlook PST file - therefore nothing synched.
    After closing all other PST folders from the Outlook menu and then running the Airset Synch Setup the program only found one PST file - the right one. Afterwards I was able to re-open other PST files in Outlook AND have the synch still working.
    I am guessing something is not 100% clean in the Airset Synch Setup's Lookup tool for PST folders.
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  • question

    Holger replied on July 06, 2009 15:59 to the question "Can't get AirSet and Outlook to synch" in AirSet:

    Holger
    @Jim,

    thanks for your help.

    Ad1 - I have indeed multiple Outlook PST files - and wasn't and tried both - but still no luck. I noticed that both run in your synch in "QuickSynch" mode - is there a 'initial load' or something else mode?

    Ad2 - I think so - no error messages going through setup and I can login also on the web with these.

    Ad3 - I am synching to 'Personal'. I tried and played with the three options - but no luck.

    Some background: I had to re-install this machine a bunch of times. I got the Calendar information back from a saved PST file. Also use Categories to synch into the different WebComputers. This has worked on other machines smoothely - but not on this one.

    Where is the feedback link?

    Thanks for your help,

    regards,
    Holger
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  • question

    Holger replied on July 01, 2009 19:16 to the question "Can't get AirSet and Outlook to synch" in AirSet:

    Holger
    Jim - thanks. I ran the Synch with the log - no error messages. I was hoping to be able to find out in which Web Computer's Calendar the appointments are put into -but can't decipher the log for that. My problem is that I can't find Outlook created appointments.
    I have created 4 new appointments - each with different categories - or default category. None shows up in the web computers of the user. Even when I go for the option 'all web computers' these appointments do not show up...

    Thanks for your help!
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  • question

    Holger asked a question in AirSet on June 25, 2009 04:36:

    Holger
    Can't get AirSet and Outlook to synch
    I had Airset Synch with Outlook running successfully. After re-installing the machine and re-installing Airset Desktop Synch with the same settings I am no longer managing to get any appointments back and forth. Neither the ones I create in Outlook - nor the ones I create on the AirSet website. I noticed that when I start the synch withou Outlook being open I get an error message from Desktop Synch (Outlook encountered an error trying to read a folder. Please check your folder settings). My PST files carry a password (which they did before, too). When I open Outlook - I don't get the error message... and the synch runs...
    A few years ago there was a log file that could be created by the synch - is that option still there?

    Thanks for your help!
  • question

    Holger replied on June 24, 2009 22:42 to the question "Java Uploader crashes" in AirSet:

    Holger
    Jim,
    great - we hipe you can resolve this quickly. The HTML Loader is "painful" as we upload a large number of files...
    Thanks!
    Holger
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  • question

    Holger asked a question in AirSet on June 24, 2009 21:17:

    Holger
    Java Uploader crashes
    The Java Uploader has stopped working. Tried XP and Vista - different files and locations. All it does after starting it and selecting a file is an error message saying "Error Uploading File". Using Java 6.13 - worked fine with it. What has happened?

    Thanks for fixing this!