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Jamie Hudson shared an idea in Sunbelt Software on May 08, 2009 20:18:

Sunbelt Software Support Has Moved!

Sunbelt Software support will no longer be moderating this forum. If you would like official support, you can join us at our new forums located here: http://supportforums.sunbeltsoftware....
You can also call us at (877) 673-1153 or email us at support@sunbeltsoftware.com. Our support hours are M-F 9 a.m. to 9 p.m.

We look forward to seeing you on our new forums!

Jamie Hudson replied on May 01, 2009 13:29 to the update "New Support Forum" in Sunbelt Software:

Hi Henk,

We don't have a way of migrating information over from Get satisfaction to our new forum. And we have no way of migrating users, so this is why I wanted to make our customers aware that we are moving away from this forum and that our support and other community member can be contacted at this new forum.

I apologize for the inconvenience.

Jamie Hudson posted an update in Sunbelt Software on April 28, 2009 20:02:

New Support Forum

Shortly our Get Satisfaction community will be closed. Sunbelt Support is moving to a new forum located here: http://supportforums.sunbeltsoftware....

Support will be moderating this new forum but no longer moderating Get Satisfaction. We invite you all to sign up on this new forum today and be a part of the new Sunbelt community.

Jamie Hudson replied on April 01, 2009 17:09 to the problem "Vipre service has stopped three nights in a row" in Sunbelt Software:

Thank you MikeH. I am going to have your technician contact you as soon as he can, I apologize for the response time. You should be hearing from him shortly.

A comment on the problem "Update 5003 - SBAMsvc.exe clocks 100% CPU utilisation" in Sunbelt Software:

Hi Mark,

Here is the fix:
To fix this issue do the following:

On the server where your service is located:
- Stop the service
- Delete C:"Program Files"Sunbelt Software"SVE"ThreatDB"CSE3-EN-5019-I.sbr.sgn
- Restart the service

On the agent boxes, do the following:
- Stop the agent service
- Delete C:"Program Files"Sunbelt Software"SBEAgent"DefinitionsDefver.txt
- Restart the agent

Definition update 5020 will be out shortly to resolve this issue. We do apologize for the inconvenience. – Jamie Hudson, on March 03, 2009 20:29

A comment on the question "Build 5018 crashing VIPRE" in Sunbelt Software:

Hello! We are not seeing any crashing issues with 5018. So if you are having it with 5018 I would like a tech to take a look at your system.If this is the case please let me know and I will get a tech on the case. I assume you are running the consumer version?

Thanks,
Jamie – Jamie Hudson, on March 03, 2009 19:56

A comment on the problem "Update 5003 - SBAMsvc.exe clocks 100% CPU utilisation" in Sunbelt Software:

Hi Mark,

We have discussion lists that you can sign up for. The fixes have been posted there for the enterprise side as well for anyone that has posted on here. Here is the link to sign up: http://www.sunbeltsoftware.com/Commun... You will want the VIPRE Enterprise Users list.

Also this is in our external KB: http://support.sunbeltsoftware.com/
It is article number 1844.

I hope that this helps you. – Jamie Hudson, on March 03, 2009 18:42

Jamie Hudson replied on March 03, 2009 18:34 to the problem "Update 5003 - SBAMsvc.exe clocks 100% CPU utilisation" in Sunbelt Software:

Thank you! I did make you a ticket. That ticket number is 001-00-273553 and I am having my assistant manager get a technician on this case. You will be hearing from a technician shortly.

Thank you for your patience.

Jamie

Jamie Hudson replied on March 03, 2009 18:24 to the problem "Update 5003 - SBAMsvc.exe clocks 100% CPU utilisation" in Sunbelt Software:

Deacon,

I am very sorry for the trouble. We are incredibly busy but we will get to you as soon as we can. If you can post your company name I will make sure a ticket is created for you ASAP and I will have a technician call you back.

Thanks,

Jamie

Jamie Hudson replied on March 03, 2009 18:21 to the question "Build 5018 crashing VIPRE" in Sunbelt Software:

Hi everyone, I do apologize for this issue that you have all had. The updates were on our server for an hour before they were pulled off because of this problem. We have taken internal actions to make sure this doesn't happen again and we will have definition update 5020 out as soon as we can which will NOT have this issue.

Sunbelt understands your concerns and we will do everything we can to make sure they are addressed.

Jamie

Jamie Hudson replied on February 02, 2009 17:43 to the question "VIPRE Enterprise and type of networks and firewall" in Sunbelt Software:

Hi Kiddie,

You are correct, there will be two different versions of VIPRE.

Jamie Hudson replied on December 15, 2008 14:50 to the question "Update for Exchange SP1" in Sunbelt Software:

Hello! We are looking at a beta for Ninja within the next two weeks that is completely compatible with SP1. I apologize for the amount of time this has taken. If you want to be notified when this releases please email me at support@sunbelt-software.com and put Exchange SP1 - attn Jamie Hudson and put a brief note in the body of the email. I will notify you when this goes to beta.

Thanks!

Jamie Hudson replied on November 20, 2008 20:29 to the question "where is the symantec uninstaller" in Sunbelt Software:

Hello David,

Thank you for contacting Sunbelt Software! If you are looking for the enterprise uninstallers, you will find them here:

http://support.sunbelt-software.com/D...

I hope that this helps you.

Jamie Hudson posted an update in Sunbelt Software on October 22, 2008 16:17:

Please do not post your product registration keys on this forum

Please do not post your registration keys for your Sunbelt Software products on this forum. If you do we will have to void the key and issue you a new one. If you are having a registration key issue it would be best to email our support department directly at support@sunbelt-software.com. If you need to renew your key please contact onlineshop@sunbelt-software.com directly.

Warm Regards,

Jamie Hudson

Jamie Hudson replied on October 01, 2008 13:08 to the question "The method omop is broken again!" in method:

Hi Felicia,

I really appreciate the reply, I can certainly take a picture of the broken mop as I haven't thrown it out yet. I will take a picture of it and email that address. I am so glad that the method team is on top of it and is willing to help those of us out who have experienced the issue!

Thanks again!

Jamie

Jamie Hudson asked a question in method on September 30, 2008 13:22:

The method omop is broken again!

Within the last year I have had two of the method omops (all floor care kind, not the wood care kind) break on me. The first one broke where the handle meets the bottom of the mop and just yesterday the hand grip break right off of the mop. Are these omops just made cheaply and is there anything that can be done for me about this?

Right now I have taken to using my old swiffer mop with the method cloths and floor cleaner because I really don't want to waste more money on another omop. I absolutely love the method line and this is the first problem I have had like this with any of their products so I am miffed.

Thanks!

Jamie Hudson replied on September 23, 2008 15:39 to the question "Please do not post your product registration keys on this forum" in Sunbelt Software:

Moving back to the top of the forum...

A comment on the problem "SBAMsvc.exe causing 100% CPU utilization" in Sunbelt Software:

Richard,

Sunbelt realizes we have conflicts in VIPRE that need to be resolved. We are working on them and should have a version update within the next month. What our support is recommending to our customers are the workarounds that we have available to us until this new version is released.

VIPRE was in beta for about 8 months before it was released and we had a lot of beta testers. Unfortunately there are so many different programs and environments out there that we were bound to run into issues when we released that we wouldn't have caught in our own internal testing or beta testing. I do hope that you will try VIPRE again in time and please let us know if you need anything else.

Jamie – Jamie Hudson, on September 19, 2008 13:24

A comment on the problem "Version 3 Frustration" in Sunbelt Software:

Andy,

Which help button doesn't work?

Sunbelt understands that VIPRE has some conflicts with other programs. We are doing everything we can to get these addressed in our next version release due out within the next month.

Our support is in the middle of transitioning to 9 a.m. to 9 p.m. 7 days a week. This should be completed for the consumer side within the next month.

Sunbelt is doing everything we can to ease the issues you are experiencing as well as everyone else is experiencing. We do hope that you will continue to use VIPRE and will do everything we can to assist you while you are running this.

Thank you for your feedback and let me know if we can assist you any further.
Jamie – Jamie Hudson, on September 19, 2008 13:14

A comment on the problem "Outlook conflicts" in Sunbelt Software:

Hi John C, I am glad to hear this! You should have an email from me as of now with the key. – Jamie Hudson, on September 17, 2008 14:02