Hugh Johnson's dashboard

Hugh Johnson replied on November 04, 2009 16:03 to the question "Can you create folders in 3banana for android?" in Snaptic Inc.:

We currently don't have the concept of folders.

Much like Gmail, instead of creating explicit folders, users can use #labels as a way to group notes into particular buckets. You can then display only notes with that label by selecting Menu -> Labels from the main note list screen.

Hugh Johnson replied on October 15, 2009 23:14 to the question "how do I save my notes on my pc" in Snaptic Inc.:

We're currently examining adding more import and export features to 3banana.

Right now, you can export your top-level notes to a text file if you're using the Android client app. We'll be looking to add it to the iPhone and the web clients in the future.

A comment on the question "Note edits disappearing from page" in Snaptic Inc.:

Sounds like you've got a use case where auto-sync would really benefit.

It's something we'll definitely consider for future releases.

We love hearing how users are using 3banana; thanks for sharing your story! – Hugh Johnson, on October 13, 2009 22:31

A comment on the question "Note edits disappearing from page" in Snaptic Inc.:

Sorry for the confusion! I hope everything is working for you now.

Is auto-syncing a feature you'd want? – Hugh Johnson, on October 13, 2009 21:51

Hugh Johnson replied on October 13, 2009 03:41 to the question "Note edits disappearing from page" in Snaptic Inc.:

Hi Robin!

After you make the edits to your notes on the web, are you refreshing your Android phone's copies of them by choosing Sync from the menu?

Hugh Johnson marked one of Doug's replies in Snaptic Inc. as useful. Doug replied to the problem "Cannot log in via Android app after phone reset".

Hugh Johnson replied on October 06, 2009 02:23 to the problem "Cannot log in via Android app after phone reset" in Snaptic Inc.:

Aha, now I understand what's going on. I needed to put two and two together to remember that you are logging in with a Gmail account name.

In previous versions of the 3banana client, some people were typing in their Google credentials into the "Use your 3banana.com..." login method, expecting this to do the automatic login via their Google account. When this didn't work, they were becoming confused and concerned. So we added a feature whereby those logins get properly directed to Google's webpage for authentication, and then back to 3banana.

You should be able to click the "Use your Google account..." method just fine, logging into your Google account via the resultant web page (it's definitely totally expected, and again, none of your Google login information is shared with 3banana -- we're using standard OpenID protocols used all around the 'net).

If you try logging in this way and still can't see your notes, let me know, and we'll dig a little deeper.

Hugh Johnson replied on October 05, 2009 23:48 to the problem "Cannot log in via Android app after phone reset" in Snaptic Inc.:

Hm, I misinterpreted your original email, Doug. Apologies for the confusion.

Clicking "Use your 3banana.com..." button should immediately bring up a dialog box with input for your 3banana credentials. It should not bring up a browser window.

Are you sure you did not click the Google sign-in link below it?

Hugh Johnson marked one of Ed Vawter's replies in Snaptic Inc. as useful. Ed Vawter replied to the problem "Crashes on attaching photo".

Hugh Johnson replied on October 02, 2009 19:14 to the problem "Crashes on attaching photo" in Snaptic Inc.:

Update is live in the Market.

Hugh Johnson replied on October 02, 2009 19:12 to the problem "Unable to export to SD, Android Client Version 1.08" in Snaptic Inc.:

Update is live in the Market now. Thanks again for everyone's feedback.

Hugh Johnson replied on September 25, 2009 21:33 to the problem "Crashes on attaching photo" in Snaptic Inc.:

This fix will appear in the next update.

Hugh Johnson replied on September 24, 2009 22:30 to the problem "Crashes on attaching photo" in Snaptic Inc.:

Ed, would you be willing to try out some beta builds to see if we can track down the problem? If so, send us an email at android-feedback@3banana.com. Thanks!

Hugh Johnson replied on September 22, 2009 20:00 to the problem "Unable to export to SD, Android Client Version 1.08" in Snaptic Inc.:

We appreciate all the offers, folks. 3banana users rock!

We've resolved the problem, so look for export to be working soon for all of those who were experiencing the issue. Thanks for your patience!

Hugh Johnson replied on September 21, 2009 21:22 to the problem "Unable to export to SD, Android Client Version 1.08" in Snaptic Inc.:

We have a potential fix and we're looking for a Hero user who is experiencing the problem to verify that it works.

Please send an email to android-feedback+1.09@3banana.com if you'd like to help us out. Thanks!

Hugh Johnson replied on September 20, 2009 03:05 to the problem "Crashes on attaching photo" in Snaptic Inc.:

Sorry about the inconvenience, Ed.

Does your myTouch have an SD card in it? Does it have free space?

How are you attaching a photo? There are several routes to that activity within the app: clicking on the camera icon on the main screen (next to "Enter A Private Note"), or editing a new or existing note and clicking the camera button at the bottom.

What happens if you try to add a photo from your Gallery (the gallery button is next to the camera button in the note editor)? Does it also force close every time? Or does this functionality succeed?

Any feedback you can give on these questions will help us track down your issue. Thanks!

Hugh Johnson replied on August 19, 2009 21:22 to the question "Server Error instead of Facebook" in Snaptic Inc.:

Thanks for pointing this out. We apologize for the inconvenience.

We'll be addressing this shortly with a server-side fix; your Android app should be fine.

Hugh Johnson replied on August 12, 2009 23:08 to the question "how do i use the gps functionality?" in Snaptic Inc.:

We're working on enhancements to all three 3banana flavors (the web interface, the Android and iPhone apps) to utilize the gathered GPS information in useful ways. For now, the GPS data captured when you create or edit a note is being stored with the note data for those future releases to take advantage of.

Stay tuned!

Hugh Johnson replied on August 12, 2009 23:04 to the question "How do I remove/delete image in android app" in Snaptic Inc.:

Deleting an image from the Android app is an item we've got on our to-do list for a future release. Don't worry, we know it's needed!

Until then, you can always remove the picture from a note using the 3banana web interface.

Hugh Johnson replied on August 11, 2009 16:17 to the problem "Unable to export to SD, Android Client Version 1.08" in Snaptic Inc.:

The card is mounted as read only? Since you mentioned you exported from another program to the card, I'm wondering if that was just a typo.

It's unlikely the other program's exports would be interfering; 3banana uses standard Android OS calls to get the location of the SD card in the filesystem, creates a folder named "3banana" at the top level of the card, and saves its files within that folder.

I suppose it's possible that HTC did something slightly odd with the Hero -- we don't have one here to test with, so we'll have to do a little research.

Had to been able to export with 3banana previously without issue, or is this the first time you'd tried?