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  • question

    Yorkie asked a question in Adobe on July 14, 2009 21:46:

    Yorkie
    Adobe customer service is the worst I've seen ever!
    Case #0201793312. For almost a month I've been trying to get a cross-platform upgrade from Adobe Acrobat Windows to MAC (which they have said I am eligible to have). All promises to expedite, prioritize, pass to Level 2, pass to Supervisor, have it done and dusted and confirmed by email in 24hrs, made in countless phone calls, have failed to materialize. They have received my Letter of Software Destruction and my old software has been destroyed and serial numbers invalidated. How can such a large Corporation get on like this? IB
  • problem

    Yorkie reported a problem in Adobe on July 11, 2009 09:57:

    Yorkie
    Acrobat cross-platform upgrade XP/MAC stalled
    Case #0201793312. Trying to purchase cross-application upgrade (Acrobat 7 Standard/8 Pro, Windows, English to Acrobat 9 Pro, MAC, English. Informed in February that I could do that. Only able to provide serial number on June 19 as lost disc. Since then made numerous tel calls to ACS and sent letter of software destruction (received). Been told more times than care to remember that matter is being given priority and should get email within 24 hrs, but never do. Have repeated same story to ACS over and over again. I've been very patient but it's being tested here. What can I do? Each phone call I make is over 1/2 hr and I am wasting so much time. Sometimes the CS rep is very hard to understand (overseas?) and the lines aren't that great, although the agents are always polite, but it's still a stressful experience going over the same thing over and over again. I think it's unfair when I've destroyed my software and their s/n's have been deactivated, but I have no software, which I'm quite willing to pay for. IB