Ilya Haykinson's dashboard

Ilya Haykinson replied on November 10, 2009 01:48 to the problem "Some observations" in Honk:

Thanks!

Ilya Haykinson reported a problem in Honk on November 09, 2009 22:46:

Some observations

During the signup process, I was presented with two messages that looked like this:

1 error prohibited this profile from being saved
There were problems with the following fields:
* Password is too short (minimum is 6 characters)

1 error prohibited this honk identity from being saved
There were problems with the following fields:
* Password is too short (minimum is 6 characters)

I do not think that having the same message twice is helpful. I also do not think that "1 error prohibited this honk identity from being saved" is a particularly good way to phrase this message. How about "Sorry, we could not create your profile.". The fact that you need a 6 character password is _your_ problem, not mine, so don't use words like 'error' and 'prohibited' please.

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The "like it" button took too long to process - at least 5 seconds

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Individual car description can be expanded, but not collapsed.

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No obvious way to get to my own dashboard.

Ilya Haykinson replied on October 19, 2009 23:54 to the question "Do I HAVE to sign up to Boingo to use QIK on Windows Mobile????" in Qik:

I just recently signed up and I didn't have to join Boingo. Just download the software for your phone and start using it...

Ilya Haykinson replied on October 16, 2009 21:20 to the question "Official hulu twitters?" in hulu:

We'll ask Twitter and see if this is something they can do. Their "verified" program is still in testing, and not really open to everyone.

A comment on the problem "Obtain picture but no sound (on free video)" in hulu:

I'm running Ubuntu 9.04 (32bit), Firefox 3.0.13, Flash 10,0,32,18 (the latest version, according to Adobe), and I get sound with no problems. It's a bit hard to say if something's just broken in 9.10 (it's still early in its release process, right?), or just your particular combination of software.

A few things to check may be:
- are you getting sound during ads? those are delivered slightly differently.
- can you get sound on sites like Youtube?
- can you get sound on full-length episodes on sites like NBC.com or CBS.com? – Ilya Haykinson, on August 27, 2009 18:34

Ilya Haykinson replied on April 21, 2009 06:02 to the problem "Sounds but no picture on videos" in hulu:

Thom,

We don't officially support the PS3 browser. The PS3 uses an older version of Flash, which cannot take advantage of the higher quality codecs that Hulu uses to get better-looking and sounding video on our web site.

Sorry for the inconvenience.

Ilya Haykinson set one of Ilya Haykinson's replies as an official response to "Sounds but no picture on videos" in hulu

Ilya Haykinson replied on April 16, 2009 18:09 to the problem "Sounds but no picture on videos" in hulu:

Riss,

Try right clicking on the video, select Settings, and on the Display tab of the Flash settings popup toggle the checkbox for "Enable hardware acceleration". Then refresh the page, or restart your browser, and see if that helps. This has helped people in the past with similar issues.

Ilya Haykinson replied on April 16, 2009 18:05 to the problem "Sliders missing episode 7 "The Weaker Sex"." in hulu:

Nick,

There's an "availability note" at http://hulu.com/sliders stating:

Season 1, Episode 7 is unavailable due to rights issues.

Unfortunately, sometimes there are things much outside of our control that prevent an episode from becoming available on Hulu. This can be something as trivial as the music in the episode not having been licensed for digital distribution, or having some very specific list of distribution methods (reruns, syndication, VHS... but not online, since it wasn't common then).

We obviously know quite well how unfriendly it is to have all of a season...except for one episode. We will continue to work with our content partner to try to get through whatever the specific issue for that episode is, if it's a solvable problem, to get this episode in the future.

Ilya Haykinson replied on December 22, 2008 07:05 to the question "Buffer question...only 5 seconds out of a full buffer?" in hulu:

That's definitely not the way the buffer indicator is supposed to behave. If it's showing up as full then you should be able to watch several minutes of content without any pauses.

Can you tell me if it's still happening, and give me an example of a particular video, as well as your Hulu username and an exact time (and timezone) when you watched it? I may be able to take a look at the logs and see what happened.

Ilya Haykinson replied on December 22, 2008 07:03 to the idea "Hulu on iPhone" in hulu:

While today we're focused on providing the best web experience for premium video, we realize that there are different ways that people like to experience television and movies -- including portable devices. We'll continue to evaluate new technologies to develop new experiences that could allow users to enjoy Hulu.

Ilya Haykinson replied on December 22, 2008 06:44 to the idea "Sliders - all seasons" in hulu:

Thanks -- we're always working on getting additional seasons of series that we have on our site. Sometimes this is not easy, since rights to some seasons may be owned by different companies. I'm not sure what the situation is with Sliders, but rest assured that in all cases we would _love_ to have the entire series and are always working to make this happen.

I'll pass along your specific request for sliders. Thanks for being a Hulu fan!

Ilya Haykinson set one of Ilya Haykinson's replies as an official response to "is hulu slower?" in hulu

Ilya Haykinson replied on December 22, 2008 06:34 to the question "is hulu slower?" in hulu:

I'm so sorry that you are running into slowness with videos. There could be many different reasons that this is happening, and unfortunately without some additional information I can't help you very much.

However, there is a way that you can run some diagnostics that will help us troubleshoot the problem in more detail. Go to http://www.hulu.com/support/streaming and fill out the form there, and submit it to us -- we'll try to reply within a few days.

Again, sorry for the problem.

Ilya Haykinson set one of Ilya Haykinson's replies as an official response to "is hulu down?" in hulu

Ilya Haykinson replied on December 22, 2008 06:29 to the problem "is hulu down?" in hulu:

Hi,

I don't believe that we were having problems with our web site when you wrote in. It's possible that there was a temporary glitch just in your location, since we're using a content distribution network. Can you please try again, and if there's still a problem just let me know where you are (your zip code), your IP address (you can get that by going to http://www.changeip.com/ip.asp), and the address that you get when you open a command prompt or terminal and type "ping hulu.com"?

Thanks!

Ilya Haykinson replied on December 06, 2008 21:59 to the problem "When watching a show in full screen, after a commercial my mouse pointer shows back up and won't go away." in hulu:

Chris,

Thanks for your kind words. We tried this on a computer with the same setup as what you have, and couldn't get this problem to happen! Does it also happen in Safari? Does the cursor go away when you watch video on other sites (what about NBC.com, for example)?

Sorry I can't be more of help!

Ilya Haykinson replied on November 25, 2008 08:40 to the idea "Drag and drop playlist ordering would be great." in hulu:

Mark,

Thanks for the suggestion. We have heard about it from other folks, and I will add your voice to the discussion about how to best use the queue. Personally I agree with this idea as well.

Cheers!

Ilya Haykinson started following the idea "Drag and drop playlist ordering would be great." in hulu.

Ilya Haykinson replied on September 13, 2008 18:16 to the question "PlayOn cannot retrieve Hulu movie content" in hulu:

Hi,

Hulu currently only offers video for playback via our web site, hulu.com, as well as anywhere on the web that our Flash player is embedded, and a few other distribution sites which have most of our library. Because of this, I can only help you with using the Hulu service via the web. Please direct questions about PlayOn to the makers of that product.

Best,
-ilya