Ilya Artamonov's dashboard

Ilya Artamonov set one of Ilya Artamonov's replies as an official response to "Videos was fine but now all black videos but w/sound" in Qik

Ilya Artamonov replied on November 07, 2009 00:31 to the problem "Videos was fine but now all black videos but w/sound" in Qik:

Dear Sir,
Thank you for your interest in Qik. We have fixed your stream and the problem should not reappear.
Please, try out our new version on the Market there. Your feedback is very welcomed.

Ilya Artamonov replied on November 07, 2009 00:27 to the question "how to remove a product?" in Get Satisfaction:

Dear Amy,
Thank you for your answer and proposed help.
Unfortunately, there are still 3 separate products for Qik.
Could you please update on whether there are some issues or it is just somewhere in the middle of backlog ;-) ?

Ilya Artamonov replied on October 27, 2009 10:58 to the question "Videos not playing on my Iphone" in Qik:

Dear Sir,

Thank you for interest in Qik. We are aware of this issue. It only influences local playback on your phone. You can share and play it on the web.
Please look forward for a fix in a new version (coming in several days).

Sorry for any inconvenience.

Ilya Artamonov replied on October 23, 2009 06:59 to the problem "Qik crashes within seconds of launching on windows mobile" in Qik:

Ok, sorry, my mistake.
I was given the wrong information on that point.

Unfortunately, this new device is not yet supported. Stay tuned for updates.
Sorry for any inconvenience.

Ilya Artamonov replied on October 23, 2009 06:08 to the question "how to remove a product?" in Get Satisfaction:

Thank you for reply, Amy.
Here's what it looks like.

Ilya Artamonov set one of Ilya Artamonov's replies as an official response to "Qik crashes within seconds of launching on windows mobile" in Qik

Ilya Artamonov replied on October 22, 2009 05:46 to the problem "Qik crashes within seconds of launching on windows mobile" in Qik:

Dear User,
The successful registration meant that our WM Smartphone version is the right for you, and that's because you have Samsung Ace2 (sph-i350) similar to Samsung Ace (sph-i325). And our WM Touchscreen version is for phones like Samsung Omnia or HTC Diamond or Touch.

Unfortunately, your phone is not yet fully supported. Please stay tuned and check page http://qik.com/info/supported_phones for updates.

Sorry for any inconvenience.

Ilya Artamonov asked a question in Get Satisfaction on October 22, 2009 05:36:

how to remove a product?

Dear Eric,

I want to leave just one product for Qik Inc., i.e. Qik. That means that "Qiklife" and "Qik for WM" should be removed. It would be great if you could merge them all to "Qik" product if possible.

When I go to http://getsatisfaction.com/qik/admin/... I do not see a "delete" option near "edit". Is this a bug?

Appreciate your help on that.
Thanks in advance.

Ilya Artamonov replied on October 21, 2009 15:19 to the problem "Qik crashes within seconds of launching on windows mobile" in Qik:

Well, sir, I meant it is not a pocket pc as per old classification. Please give a v.2.44 a try.

Ilya Artamonov set one of Ilya Artamonov's replies as an official response to "Qik crashes within seconds of launching on windows mobile" in Qik

Ilya Artamonov replied on October 21, 2009 14:55 to the problem "Qik crashes within seconds of launching on windows mobile" in Qik:

Dear jmelz,
You happened to install Qik version for WM Touchscreen devices.
Please go to qik.com/dl/348 to install Qik for WM SmartPhones v.2.44.

If you downloaded via d.qik.com, we'll update it to recognize your phone correctly. It is "SAMSUNG SPH-i350", right? Please, let us know if you could download it successfully.
BR

Ilya Artamonov replied on October 20, 2009 10:21 to the question "How do I remove a product?" in Get Satisfaction:

Dear Eric,
i'll post my issue here instead of starting a new topic with the same title.
I want to leave just one product for Qik Inc., i.e. Qik. That means that "Qiklife" and "Qik for WM" should be removed. It would be great if you could merge them all to "Qik" product if possible.
Appreciate your help on that.
Thanks in advance.

Ilya Artamonov replied on October 20, 2009 10:17 to the question "Nokia E71(x) LED" in Qik:

Dear shortyvs2,
Unfortunately, we don't have a E71 around. But there are 2 things here:
1) Settings -> Backlight - controls only the backlighting of your screen, mostly for power saving and not the flash near camera window
2) can you test the Flash LED behavior with built-in camera application. If it is On while recording - then it is a built-in functionality and we can't alter it.
Thanks

Ilya Artamonov replied on October 16, 2009 11:04 to the problem "Qik crashes within seconds of launching on windows mobile" in Qik:

Dear Sir,
Unfortunately, I was not able to find your e-mail.
Please send it again to support@qik.com with title "v.4.21 - samsung intrepid issue"
Sorry for any inconvenience.

Ilya Artamonov replied on October 15, 2009 15:14 to the problem "Qik crashes within seconds of launching on windows mobile" in Qik:

Dear Sir,
Please specify your device and version that you're trying to install, and provide all relevant information. What was the e-mail title of your message?
BR

Ilya Artamonov replied on October 01, 2009 18:46 to the problem "YouTube Upload FAILS" in Qik:

Dear Paul,

please specify your username, we will look into your issue.

Ilya Artamonov replied on September 22, 2009 16:54 to the question "Touch Pro 2 download not available? But Shows Supported" in Qik:

Dear Stygshore,
Thanks for contacting us on that. Could you please write the steps that lead to your problem?
Have you tried going to d.qik.com from your mobile browser to download Qik application?
We appreciate your feedback.
BR

Ilya Artamonov set one of Ilya Artamonov's replies as an official response to "Change to "real" password instead of twitter login" in Qik

Ilya Artamonov replied on September 02, 2009 15:39 to the question "Change to "real" password instead of twitter login" in Qik:

Dear Philip,
Please look in your Direct Messages folder in your Twitter account. You should have received a password for signing in on your mobile.
Sorry for any inconvenience.
BR