Ilya Artamonov's dashboard

Ilya Artamonov replied on July 23, 2009 14:51 to the question "What does "Run In Background" mean and how does it work?" in Qik:

Dear Jason,
If Run in Background is OFF, then Qik exits asap after pressing Home button.
If ON, then Qik tries to send the delay (if any) and then exits.
BR

Ilya Artamonov replied on July 21, 2009 07:02 to the question "Installation issue on Nokia E71" in Qik:

Dear Shara,
Please, tell us more about your issue. What device do you have? How are you trying to install Qik, what version does it show? Have you tried visiting d.qik.com from your mobile browser?
Any relevant information you provide can help resolving your issue.
BR

Ilya Artamonov replied on July 02, 2009 15:56 to the question "Problem with upload" in Qik:

Dear Nacho_S,
Please provide us with additional information concerning your situation. i.e. your platform, device model and firmware, Qik client version. what are the steps to reproduce your issue, what results are you getting, what results do you expect. any additional relevant information that might help.
BR

Ilya Artamonov replied on June 30, 2009 09:40 to the problem "QIK was working fine, but today it disappeared from my iphone" in Qik:

Dear Kevin,
Please provide us with more details on your issue as it is not observed in our conditions. What is your iPhone model, OS version? Have you tried to install SBSSettings (or BossPrefs) from Cydia and disable Apple KillSwitch and try to install Qik again, etc?
BR

Ilya Artamonov replied on June 22, 2009 18:52 to the question "Iphone - Qik - Facebook! live status" in Qik:

Dear Anthony,
The mobile link looks like this http://qik.com/m/v/111111
You can share http://qik.com/video/111111 with your desktop browser followers.
Just replace "/m/v" with "/video"
BR,
Ilya.

Ilya Artamonov replied on June 17, 2009 21:13 to the question "How do I connect to Qik on my Blackberry Bold via 3G on O2 in the UK?" in Qik:

You should enter correct APN settings in Qik settings, received from your mobile operator.

Ilya Artamonov replied on June 17, 2009 21:11 to the question "can't install qik in n96" in Qik:

Dear Lairson,
Could you please provide us with more details on the issue, like what exactly are your actions, what firmware does your device have (dial *#0000#), what operator are you on, it is your first try to install qik...
Regards,
Ilya.

Ilya Artamonov replied on June 12, 2009 16:29 to the question "Will qik work with the Nokia 3600? If not, how can i solve this?" in Qik:

Dear Daniel,
Unfortunately, Nokia 3600 is a too old device to use Qik. It is built upon S60v1 platform. Qik currently support S60v3 and S60v5 platforms. There are too many differences between v1 and v3 to make Qik work on a v1 device.
Sorry for any inconvenience and thanks for interest in our service. Check http://qik.com/phones to find a suitable device to use Qik.

Ilya Artamonov replied on June 12, 2009 16:23 to the question "QIK to Flickr?" in Qik:

Dear Mario,
Thank you for interest in Qik. We are constantly increasing the number of sharing possibilities and social network integrations. Including Flickr. Stay tuned.

Ilya Artamonov replied on June 08, 2009 07:15 to the problem "Latest Videos does not have option to upload to Youtube" in Qik:

Dear Mayre,
What is your Qik username and client version?

Ilya Artamonov replied on June 04, 2009 19:11 to the problem "cannot upload videos from BB curve 8330" in Qik:

Dear elprez,
Please send log files from your device to blackberry@qik.com.

Log files are located on SD card in Blackberry folder. Thank you.

Ilya Artamonov replied on June 03, 2009 16:39 to the problem "Latest Videos does not have option to upload to Youtube" in Qik:

Dear Mayre,
Youtube service could be experiencing difficulties at the moment. Could you please check after a hour.
Sorry for inconvenience. Keep us informed.
Thanks.

Ilya Artamonov replied on June 02, 2009 13:45 to the question "HELP MY BLACKBERRY IS ON BUSY TONE WHEN I AM TO RECEIVE A CALL.." in Qik:

Dear Abdulrazak,
Would greatly appreciate if you could provide some additional details of the issue that you're experiencing. Please specify
1) what Qik client you're using and your Qik username and your Mobile operator.
2) Are streaming via 3G or WiFi, or in both cases?
3) what are you performing to experience and issue (i.e. steps to reproduce)
4) what are the actual results
5) what are the expected results
6) is it only Qik-related or happens while you're using Web browser also?

Will be looking into your issue.
BR
ILYA.

Ilya Artamonov replied on May 26, 2009 10:51 to the problem "Always Offline?" in Qik:

Dear Joshua,
Please tell us the device model and your username. Could you also send us logs which are located in Qik folder on Phone memory? to support@qik.com with title "2.25 Joshua Offline issue"
Thank you.

Ilya Artamonov replied on May 18, 2009 17:50 to the question "Why do I get 403 Forbidden when I access my account?" in Qik:

http://qik.com/photolulu is accessible now.
thank you for your help and patience.

Ilya Artamonov replied on May 18, 2009 11:26 to the question "Why do I get 403 Forbidden when I access my account?" in Qik:

Dear PHOTOlulu,
Thank you for your patience. We have identified the point of issue and are now working on resolving it.
There is a bug currently active that prevents you from viewing your user profile page. Hopefully it will be resolved during next 24 hours.
BR,
Ilya.

Ilya Artamonov replied on May 18, 2009 10:53 to the question "Why do I get 403 Forbidden when I access my account?" in Qik:

Dear PHOTOlulu,
Please give more information on that.
1) what is the exact URL you are trying to reach? have you tried accessing the main page http://qik.com/ ?
2) please send us a screenshot to support@qik.com with e-mail title "PHOTOlulu 403 error"
3) are you sure that you are not behind a blocking firewall?
BR,
Ilya.

Ilya Artamonov replied on May 18, 2009 09:53 to the question "Why do I get 403 Forbidden when I access my account?" in Qik:

Dear PHOTOlulu,
Please clear your cookies for qik.com (or all cookies).
The access will be restored.
Sorry for any inconvenience. We're investigating the cause of it.
BR,
Ilya.

Ilya Artamonov replied on April 28, 2009 17:48 to the question "Recording stopped, disk overflow" in Qik:

Dear Bill,
please specify your user name and Qik client version.

Ilya Artamonov replied on April 20, 2009 11:27 to the problem "Problems installing on a Vodafone branded Nokia N96" in Qik:

Dear James,
Please write an email to support@qik.com with title: "Vodafone N96 issue", we will send you test versions.
Sorry for any inconvenience, we are looking into it.