Ivana's dashboard

Ivana replied on March 15, 2009 10:10 to the problem "Many videos still not encoding" in SocialGO:

This might explain why a member of my network has been unable to upload videos all day yesterday....

They have already uploaded several others successfully in the past week or so.

Ivana replied on March 14, 2009 13:04 to the problem "Image fails to load in Custom html widget" in SocialGO:

The image appears to have moved from static.socialgo....etc to static.axcdn.net

Ivana replied on March 14, 2009 12:55 to the problem "Image fails to load in Custom html widget" in SocialGO:

Hi Alex,

Yes. It's the transdivine.com logo. I did as Ryan (SG templates) suggested: I used the blog post editor to create the widget content (including the image linked from elsewhere on the site) and then pasted the html into the widget.

It's been working fine for several weeks until yesterday, when the image just vanished.

I'll try remaking it.

Ivana reported a problem in SocialGO on March 13, 2009 23:06:

Image fails to load in Custom html widget

On transdivine.com I have a homepage custom html widget which has text explaining what the network is about, and which includes the site logo (linked to from the photo section). The logo has stopped showing up and is appearing as a grey face.

Ivana replied on March 13, 2009 09:52 to the problem "I uploaded a video but there's no thumbnail being generated." in SocialGO:

Four uploaded overnight on transdivine.com have no thumbnails.

Ivana started following the problem "I uploaded a video but there's no thumbnail being generated." in SocialGO.

Ivana marked one of Ryan's replies in SocialGO as useful. Ryan replied to the idea "I think there is no need to notify members that their blog was denied to be featured in the magazine. I think it's an unnecessary negative notification.".

Ivana reported a problem in SocialGO on March 11, 2009 20:21:

Intermittent grey faces

I'm getting intermittent grey faces in various places on transdivine.com. For example, here's one in a group. The member profile it links to has a proper profile pic, which is showing elsewhere. And this is with a member who joined quite recently.

Ivana replied on March 09, 2009 17:30 to the problem "Poor functionality holding back my network" in SocialGO:

Does this mean we will definitely have the slideshow widget before the end of this month? Yes or no, that's all I need to know.

Ivana replied on March 09, 2009 17:27 to the idea "Owners to be able to disable the music player" in SocialGO:

How long before we will be able to stop the music player showing on member profiles?

Ivana reported a problem in SocialGO on March 09, 2009 17:25:

Can't delete Activity and other problems

There are no red crosses showing up on my main home page, so I'm unable to delete any activity from it. This has been checked on two computers, and browser caches cleared. They've been coming and going over the past few days.

This means I can't delete the comment from a member saying "I am having difficulty uploading pictures", (who has also posted "This site doesn't work properly" on his profile page). I still get things like this on an almost daily basis.

Can you sort it please?

Ivana replied on March 09, 2009 16:02 to the problem "blog post time" in SocialGO:

This still hasn't been fixed! It needs to be sorted asap. Will it be this week?

Ivana reported a problem in SocialGO on March 05, 2009 23:41:

Intermittent invite timeout

I'm sending invites 10 emails at a time (comma separated). I'm having to do it at least twice with every group of them, as the network times out between the first and second page of the invite process. It's intermittent and erratic.

Ivana reported a problem in SocialGO on March 05, 2009 22:40:

Blank page when I try to send a message

I've been trying to write a message to a member. Pressing the send button results in a blank page. The message doesn't get sent and I lose all the content.

Ivana reported a problem in SocialGO on March 05, 2009 20:31:

Quick Help is back/Can't delete Activity comments and more..

The blue Quick Help screen is now coming back when I log in (a problem I thought had gone away) and I'm not getting any red crosses which allow me to delete Activity comments from the front page.

And before you ask, I have refreshed my browser, and I have now tested it on two different computers.

My network has completely frozen for me and suddenly I have a message with a smiley face on my front page saying

"You have invited XXXXX contacts so far, XXXX have signed up so far"

Take it off NOW, and sort the rest out!!!! This is unreal and quite unacceptable. No one should be paying for this crap.

Ivana reported a problem in SocialGO on March 05, 2009 18:49:

Recently sent messages not showing in Sent folder

At least two recently-sent messages to new members aren't showing up in my Sent folder. They've just vanished.

Ivana replied on March 05, 2009 17:49 to the problem "NETWORK KNOCKED ALL MEMBERS OUT OF NETWORK AND NOW NETWORK GONE ....." in SocialGO:

Alex tried to talk to me online this afternoon. But sadly my network froze completely and I was unable to respond (other sites were working fine).

This isn't an internet connection issue. The router is brand-new, and the broadband connection fully-tested only yesterday by my provider. It isn't a hardware problem at my end: my laptop is less than six months old and fully-updated.

Today I have had major problems sending invites: I put comma-separated emails in the appropriate box, and pressed the button. The screen refreshed, and brought me back to the same page again with an empty box. And when it does work, it seems as slow as ever. So to does sending messages.

Members are leaving my network because of the lack of features, and often report login problems. I've just taken several minutes to fail log in myself (the home page had loaded - including the adverts - but the log in hasn't succeeded. I've got a blank page with the left hand sidebar, and a spinning icon in the Firefox tab.

It's going to be very, very sad given the effort that I've put in since December, but in the next couple of days I will almost certainly be taking up the option of my money back guarantee. It would be hard to describe how upset I am by all this.

A comment on the problem "NETWORK KNOCKED ALL MEMBERS OUT OF NETWORK AND NOW NETWORK GONE ....." in SocialGO:

Ivana faint's as that was over 5 days ago!!! and it cost me members and I am still not amused with things. – Ivana, on March 05, 2009 16:09

A comment on the problem "Photo Album/Profile problem" in SocialGO:

No, it's Rhonda – Ivana, on March 02, 2009 19:36

A comment on the problem "A group is still signing in to my network" in SocialGO:

And he's not alone – Ivana, on March 02, 2009 19:34