Ivana's dashboard

Ivana reported a problem in SocialGO on February 09, 2009 13:14:

Can't delete Activity items

I've deleted one item three times this morning. It just keeps coming back.

A comment on the idea "Owners to be able to disable the music player" in SocialGO:

Yes it is copyright infringment unless your network has agreed with the music labels/ publishers ... like myspace and others Posting your respective music is illegal unles you have an agreement with the music publisher. The law is complicated but they do inforce the laws if they catch you. – Ivana, on February 09, 2009 10:38

Ivana marked one of Tim's replies in SocialGO as useful. Tim replied to the idea "Owners to be able to disable the music player".

Ivana replied on February 07, 2009 19:34 to the problem "invites very, very slow" in SocialGO:

And now I can't even send in small batches. Invite contacts is now just a blank page, the same experience as moderators and members. In fact, I can't even log into my network.

To cap it all I'm now getting the reset password screen, which members keep reporting to me, and then they don't come back.

I feel like throwing my computer at the wall. I'm so upset by this, because the response is usually "try refreshing your browser". Well, come and look at it from the perspective of my members and me. This is a SocialGo problem, every weekend.

All I can say is, mickey mouse outfit, I'm f###d off with it, and looking at where else I can go. There's no way that I am going to try and pull thousands of members to a network here.

There's only so much I can take.

A comment on the problem "invites very, very slow" in SocialGO:

My mod is TRYING to sending invites in small batches.
pissed off Ivana – Ivana, on February 07, 2009 17:42

A comment on the problem "Invite contacts page is blank" in SocialGO:

errr YES I DO REFRESH BROWER,... VERY ERRATIC & temparamental.
Happening to my mod as well so sick sick to death of this unstable erratic network. One minute fine next crap ....
from a very pissed off Ivana – Ivana, on February 07, 2009 17:39

Ivana reported a problem in SocialGO on February 07, 2009 00:22:

Can't access my network

I can't get beyond the welcome page of my network (transdivine.com) - it just hangs. This kind of thing is still happening too often. One of my moderators has had blank pages all day when sending invites.

I went to look at status.socialgo.com and it's blank. Firefox has this message: DB_DataObject Error: Connect failed, turn on debugging to 5 see why

Ivana reported a problem in SocialGO on February 06, 2009 17:38:

invites very, very slow

Sending invites is very slow. If you send more than about 50 invites, it can take 10 minutes or more for them to go. This isn't only my experience, but members have also reported it as well on transdivine.com - one member waited an hour yesterday for about 100 member invites (.csv) to go through! It just hangs.....

Ivana replied on February 05, 2009 21:03 to the problem "URGENT HELP! Someone at SocialGo has cancelled my network!!!!!!!" in SocialGO:

Niall,

Thanks for that. It's much appreciated. This kind of thing is really stressful and I could do without it.

Ivana replied on February 05, 2009 20:13 to the problem "URGENT HELP! Someone at SocialGo has cancelled my network!!!!!!!" in SocialGO:

And they're still at it. It's happened again today. I've just had another email from the SocialGo support centre saying my request to cancel my network is being considered. Again someone has attempted to impersonate me and close my network.

It's clearly someone who knows the SocialGo system, as they know how to submit a cancellation request. How sick can they be?

That's two days running. What action can be taken against this person? Ryan is right - their ip address should be banned from all SocialGo and Zucko networks.

And I want to confirm again: I DO NOT WANT TO CANCEL MY NETWORK. Please, someone from SocialGo, respond to this and let me know how to stop this harrassment from happening.

Ivana replied on February 05, 2009 12:25 to the problem "Invite contacts page is blank" in SocialGO:

Thanks Oscar. I'm using Vista, Firefox 3.0.5. And it seems to be working again.

Ivana reported a problem in SocialGO on February 05, 2009 11:22:

Invite contacts page is blank

This morning on transdivine.com the invite contacts page just shows up blank. I've re-started my PC etc. but the problem is still there.

Ivana replied on February 04, 2009 20:32 to the problem "URGENT HELP! Someone at SocialGo has cancelled my network!!!!!!!" in SocialGO:

I'd really like to thank Nialll for his quick response to this attempt to sabotage my network. And I'm very reassured by the steps SocialGo have put in place to stop this actually happening. However, it's been very upsetting, and it's sad that some people have nothing better to do than try and destroy other people's networks.

Ivana replied on February 04, 2009 20:04 to the problem "URGENT HELP! Someone at SocialGo has cancelled my network!!!!!!!" in SocialGO:

It now looks as though someone is impersonating me via a fake account opened at SocialGO Ltd support and trying to sabotage my network. Something needs to be done to prevent this kind of thing EVER happening!!!

Ivana reported a problem in SocialGO on February 04, 2009 19:56:

URGENT HELP! Someone at SocialGo has cancelled my network!!!!!!!

I have received an email from SocialGo support saying that my request to cancel my network has been received and is being considered!!!! I have NEVER made such a request. I don't even have a SocialGo LTD account so can't log in to deal with the ticket #2291. PLEASE REASSURE ME THIS ISN'T GOING TO HAPPEN.

Ivana reported a problem in SocialGO on February 02, 2009 17:37:

YouTube problem in Spain

Just so that network owners are aware, since Friday, users in Spain who connect to the internet via Telefonica (or through companies who use Telefonica's infrastructure, like Orange) have been unable to view YouTube videos.

Currently Google and Telefonica seem to be blaming each other, so the problem doesn't seem to be resolved as yet.

This does mean that members of your network who are based in Spain and affected by this won't be able to view embedded videos on your network, and may complain about it. This isn't a problem with your network or SocialGo.

If you're based in Spain, you can continue to view YouTube and get embed codes if you access via a proxy site like http://www.webproxyonline.info

Ivana reported a problem in SocialGO on February 01, 2009 22:57:

Connection interrupted

Tonight on transdivine.com whenever I try and send a welcome message or invites, I lose the content and get an error page saying Connection Interrupted and "the document contains no data". It's really infuriating that it's still so very unstable after all this time.

Ivana replied on February 01, 2009 11:39 to the problem "address not found - can't access my network" in SocialGO:

Hi Stivi,

I couldn't get into transdivine.com at all for several hours yesterday evening, up until around midnight UK time.

A member has had problems this morning, but says it seems to be working again.

A comment on the problem "address not found - can't access my network" in SocialGO:

My network is back online – Ivana, on January 31, 2009 23:34

A comment on the problem "address not found - can't access my network" in SocialGO:

Can't access it using Firefox or IE7 either – Ivana, on January 31, 2009 21:59