Ivana's dashboard

Ivana replied on January 31, 2009 21:55 to the problem "address not found - can't access my network" in SocialGO:

Google Chrome says

DNS error - cannot find server.

I've not changed any settings in my admin other than changing my account name (for the reasons stated in another posting here)

I can't get to my network at all.

Ivana reported a problem in SocialGO on January 31, 2009 21:23:

address not found - can't access my network

I'm getting lots of server errors and address not found pages trying to view transdivine.com

Other people are having the same problem. I can access other socialgo networks. I've not changed any settings. I've deleted cookies, cleared caches and restarted my computer and tried other browsers. I can get into admin via my.socialgo.

Ivana replied on January 31, 2009 21:02 to the problem "Messaging members reveals my account name...." in SocialGO:

A couple of other issues related to this. Special characters don't display correctly in messages (I added a couple of ascii hearts and they showed up as very strange things in the message which arrived)

And the message comes from the-team@socialgo.com. What will happen when we move to a white-label network?

Ivana reported a problem in SocialGO on January 31, 2009 20:29:

Messaging members reveals my account name....

Like a lot of Network Owners, I have an onscreen alias which is separate from my account name. When I send a message to all members via Admin, I've just discovered the message is sent using my account name and not the alias. I don't want this information to be made public, and it's just been sent to several thousand people.....fortunately it didn't reveal my private email address, but I'm very upset.....

Ivana replied on January 31, 2009 14:02 to the problem "Invite problem" in SocialGO:

The member is inviting using individual emails, and Firefox 3 on a Mac. I think it was between 100 and 200 adresses. He's managed to send them today without a problem. Still very slow though for both him and me.

Ivana reported a problem in SocialGO on January 30, 2009 19:06:

Invite problem

Invites are enabled for all on my network, transdivine.com, but a member who is also a moderator is having a big problem sending invites. The system just hangs: he waited over an hour on two occasions but had to give up in the end.

I'm finding it really slow to send them as well. They go, but it takes a long time.

Ivana replied on January 28, 2009 12:12 to the problem "IMPOSSIBLE TO EDIT OR DELETE PHOTO AND VIDEOS" in SocialGO:

Stivi,

Yesterday when I posted here the red buttons were not appearing, whichever way I viewed the photo pages: they had completely disappeared. I had previously been using them.

Today, they're back, so I've been able to delete photos as per member requests.

Ivana replied on January 27, 2009 17:13 to the problem "IMPOSSIBLE TO EDIT OR DELETE PHOTO AND VIDEOS" in SocialGO:

Stivi,

I can't delete a member's pictures from the photo tab or individually - I've just tried. So what else do you suggest I do as a network owner? I have members waiting for their photos to be deleted.....

Patience may be a virtue, but network owners not being able to delete either copyright or potentially illegal material is a serious flaw.

Ivana

Ivana replied on January 26, 2009 14:09 to the question "why i can't delete songs from my playlist?" in SocialGO:

Thanks Stivi.

Network's getting busier, but there are a lot of member complaints about setting birthdates etc.using the calendar (lots of 98 year olds or 13 year olds that I have to sort). Hopefully this will be fixed with the next update? Also the network really needs a slideshow and chat.

All the little problems take up a lot of time or are frustrating e.g I get a blank page every time I try and edit a video title typo etc.

Ivana

Ivana replied on January 25, 2009 20:58 to the question "why i can't delete songs from my playlist?" in SocialGO:

Hi Stivi,

Thanks for this - I'm currently answering emails about problems from members.

I'm also very worried about copyright - how long until we can disable the player? I'm assuming SocialGo will take care of any copyright violation claims until network owners have control of this? I know some publishers are hot on these issues now.

Ivana replied on January 25, 2009 00:40 to the problem "CHAT FEATURE" in SocialGO:

Chat feature still isn't working on transdivine.com. Tested from two different computers this evening.

Ivana asked a question in SocialGO on January 24, 2009 22:53:

How to delete individual music track and edit titles

I have a member who has asked how to do this, and don't know the answer (I've never used the music player, and in fact want to disable it on my network). Can someone please help?

Ivana replied on January 24, 2009 10:50 to the problem "Unable to delete photos" in SocialGO:

I've got members complaining about not being able to remove photos, and though I think SG said you could do it for them from the main Photos page, with thousands of photos and members not sure of the name of their .jpg, it's a nightmare.

Ivana started following the problem "Unable to delete photos" in SocialGO.

Ivana replied on January 23, 2009 15:31 to the problem "Unable to delete videos from my site" in SocialGO:

Today, after the latest update, I can't edit or delete videos from transdivine.com. I just get a blank screen when I press delete or try and edit the text.

So something is now unfixed! Not being able to delete videos is a really important issue.

Ivana replied on January 21, 2009 15:15 to the problem "Photos not showing" in SocialGO:

I've still got a lot of grey faces in the gallery at transdivine.com - is this ever going to be resolved, or do members have to give up the photos as lost? I've got over 2000 photos, but the grey faces are distributed throughout, and from different members.

Ivana replied on January 21, 2009 14:00 to the question "Black Label Ads not showing" in SocialGO:

Has the Black Label ads problem been solved? I'd like to be able to use them on my network.

A comment on the problem "Search not working" in SocialGO:

It's not working on my network either. – Ivana, on January 16, 2009 17:20

Ivana started following the problem "Search not working" in SocialGO.

Ivana replied on January 15, 2009 16:07 to the question "Need to be able to identify member who uploads group photos" in SocialGO:

Today someone uploaded a lot of copyright photos to a group on my network, and I can't tell who did it. But because I'm the group owner, when someone commented on one of them, the comment email said that the photo was mine. I've now deleted them all, but this is important, as I want to be able to stop this, know who did it and avoid copyright problems.