Jaakko Haapasalo's dashboard

Jaakko Haapasalo replied on November 25, 2009 08:18 to the problem "Steam overlay does not function when EVGA Precision overlay is active" in Futuremark:

Do you have this same issue with other games on Steam? If you do, you should contact Steam support, or EVGA support (or both). If not, this may be a problem on our end.

Jaakko Haapasalo set one of Jaakko Haapasalo's replies as an official response to "The invisible SH steam icon problem <- the no so great title for it." in Futuremark

Jaakko Haapasalo replied on November 25, 2009 08:17 to the problem "The invisible SH steam icon problem <- the no so great title for it." in Futuremark:

The icon for Shattered Horizon has finally been fixed on Steam. The Arconauts beta is still missing one of course, but we're working on that ;)

Jaakko Haapasalo set one of Jaakko Haapasalo's replies as an official response to "steam uninstalled SH." in Futuremark

Jaakko Haapasalo replied on November 25, 2009 08:10 to the problem "steam uninstalled SH." in Futuremark:

The uninstall is an unfortunate side-effect of preparations for the Arconauts program. An info post on this here:

http://www.yougamers.com/forum/showth...

We apologise for the inconvenience. Also, the "Shattered Horizon Beta" app has indeed disappeared: it has been renamed to "Shattered Horizon: Arconauts" and has not yet been enabled for everyone who is eligible (pre-orderers and super beta members). We will enable the Arconauts app for eligible users starting later today, and hopefully reaching everyone before Thanksgiving.

Jaakko Haapasalo replied on November 12, 2009 07:24 to the problem "Glitchy shadows after update" in Futuremark:

We'll take a look on 191.07.

Jaakko Haapasalo set one of Jaakko Haapasalo's replies as an official response to "Shattered Horizon for consoles" in Futuremark

Jaakko Haapasalo replied on November 12, 2009 07:20 to the idea "Shattered Horizon for consoles" in Futuremark:

Hi Kyle,

While we think the current generation of consoles is a cool platform as well, SH is a native PC title, and was build for that from the ground up. If we were to do a console title in the same universe at some point, it would need a significant amount of new design, and quite possibly be a different game entirely.

Jaakko Haapasalo replied on November 12, 2009 07:11 to the problem "New Movement is horrible." in Futuremark:

We'll look into this today. There were no intentional movement model tweaks in the last patch. For now, consider yourself not going crazy...

Jaakko Haapasalo replied on November 10, 2009 14:23 to the idea "Voice Chat" in Futuremark:

Hi all. We are taking a look at this, so further discussion on whether we should do so is a bit pointless from now on ;-) We will let you know what we decide, and when VOIP might be ready for launch, once we know.

Details on how it should work are still welcome! We have learned some good points already from this thread. Please keep up the excellent work!

Jaakko Haapasalo shared an idea in Get Satisfaction on November 07, 2009 18:50:

Topic URLs in the Excel report

Add an URL to the topic page to the excel report. This would help us to get back to the topic to report on progress, after the excel has been used as the basis for product release planning, and the items start to get implemented and deployed.

A comment on the problem "Aussie server problem!" in Futuremark:

There's now a flight training server in AUS. – Jaakko Haapasalo, on November 07, 2009 18:25

Jaakko Haapasalo replied on November 07, 2009 18:25 to the problem "Aussie server problem!" in Futuremark:

I restarted #1 thru #3 just in case, but the players at #5 reported no problems, so I left the rest alone. I'll continue to monitor the situation.

Jaakko Haapasalo replied on November 07, 2009 18:03 to the problem "Aussie server problem!" in Futuremark:

Okay, I was unable to get onto AUS #3 first, but after a couple of attempts I got in. #1 and #2 worked for me as well. There's nothing obviously wrong on the server side either, but something fishy is going on.

I'll keep checking the AUS servers. Can you Robert try to log onto #3 and see how it goes?

It may have been a temporary connectivity problem. We'll keep an eye on this in any case.

Jaakko Haapasalo replied on November 07, 2009 17:39 to the problem "Aussie server problem!" in Futuremark:

I'm taking a look. Stay tuned.

Jaakko Haapasalo set one of Jaakko Haapasalo's replies as an official response to "Voice Chat" in Futuremark

Jaakko Haapasalo replied on November 06, 2009 12:48 to the idea "Voice Chat" in Futuremark:

Okay, so I can now confirm that we have a guy exploring this. Actual code is being written ;) We'll know more next week, on whether this is going to happen and how fast. We're looking at Steam VOIP first.

Jaakko Haapasalo replied on November 05, 2009 20:38 to the problem "Game crashes" in Futuremark:

The servers are up, and we can connect to them from the office. I will look into the training server configs to see if there are any differences, but that will take more time.

What ISP are you using, and do you have specific firewall software or hardware installed?

Jaakko Haapasalo replied on November 05, 2009 20:21 to the problem "Game crashes" in Futuremark:

I'll look into it, just a minute.

Jaakko Haapasalo replied on November 05, 2009 11:31 to the problem "game launch error steam" in Futuremark:

I had the same problem. Deleting both the beta and the retail game helped for me, but I was able to do it through the steam interface. If that does not help, you will have to contact Steam support.