Jack


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  • idea

    Jack replied on August 28, 2008 00:50 to the idea "Why can't I even get a human response from your help system?" in Xtatix:

    Jack
    Just an update - it is over 8 months later, and I STILL have never heard even one word from the company! I would encourage everyone to avoid purchasing anything from them.
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  • idea

    Jack shared an idea in Xtatix on January 03, 2008 16:51:

    Jack
    Why can't I even get a human response from your help system?
    jackkosoff@yahoo.com says : Date : December 18, 2007, 10:54 am

    This is the second time Ive submitted this, its hard to understand whats going on with your site! My MP3 player (which I really like!) stopped working, after only using it 3 or 4 times. When I "boot" it, I get the "LOADING" message forever. I have tried when it is connected via USB to my computer or when its not. I am really frustrated! Please tell me what I can do to reset it so it will work again. This is the second time I have submitted this ticket and come to the ticket viewing screen. I have no idea if the ticket will actually be submitted this time! Please send me a response at jackkosoff@yahoo.com as soon as you can to at least confirm receipt of this message. I am beginning to think this purchase was a mistake....

    jackkosoff@yahoo.com says : Date : January 2, 2008, 11:28 am

    I have been waiting over two weeks for a response. Of course, I have been without my MP3 player over the holidays, a time I would have used it a lot. Is there any chance anyone is going to respond to my email? I feel I have been cheated here. I bought your device in good faith. I really like it (when it works!), but I KNOW it should work for longer than two weeks. I sent my note in good faith, hoping there may be a simple solution for my problem. I cant even get a response from you. What do I have to do?

    jackkosoff@yahoo.com says : Date : May 21, 2008, 10:17am
    Nearly six months have gone by, and I haven't even received a response to my trouble tickets! Obviously, Xtatix is NOT a reputable, reliable organization. I strongly urge everyone to avoid buying any of their products.