JackO's dashboard

JackO replied on November 11, 2008 17:57 to the problem "The telephone numbers are wrong." in GoPlanit:

Hi Yongshun!

The problem is getting corrected throughout our site now. Qingdao is done already for you, and the rest of China is on its way to being fixed! Let me know if tomorrow you're still seeing the problem.

Thanks so much again for telling us about that bug. We really appreciate it!

Jack

JackO replied on November 11, 2008 17:05 to the problem "The telephone numbers are wrong." in GoPlanit:

Hi Yongshun!

Thank you so much for alerting us! We'll look into it immediately and let you know when it's been resolved.

Thanks again,
Jack

JackO replied on October 08, 2008 17:09 to the problem "Itineraries are blank and broken" in GoPlanit:

Alright Max, the problem should be fixed. If you want a more technical explanation, read on :-)

The reason for the blank page was a timezone bug in PHP ( http://bugs.php.net/bug.php?id=45734 ). Since our site is written in PHP, it's subject to the bugs inherent in the language. Your India itineraries were triggering this error and we just had to quickly code around it.

Please do let us know if there's anything else we can do to make your travel planning experience any better.

Cheers!
Jack

JackO replied on October 08, 2008 16:49 to the problem "Itineraries are blank and broken" in GoPlanit:

Great. We're working on it and should have a solution ready soon.

JackO replied on October 08, 2008 16:34 to the problem "Itineraries are blank and broken" in GoPlanit:

I'm so sorry you can't access your itinerary. Can you paste a link of the itinerary in question?

JackO replied on September 22, 2008 23:01 to the problem "Places in map" in GoPlanit:

Hi Lumanet,
Sorry agin for the inconvenience. We've gone ahead and corrected the problem with the map. We'll be working on other map related issues over the next couple of days, but definitely let me know if you have any other problems. Enjoy!

JackO replied on September 22, 2008 17:08 to the problem "Places in map" in GoPlanit:

I'm sorry you're having a problem with the map. Do you have a link to your itinerary so I could have a look?

JackO replied on September 12, 2008 21:26 to the discussion "I get an error when I try to invite people to a trip." in GoPlanit:

I'm so sorry! We're looking into it immediately! Thanks for the feedback.

JackO replied on September 12, 2008 21:25 to the question "Can map points be deleted?" in GoPlanit:

Hi Kate! Thanks for the feedback. We actually have that functionality in our queue and you should see it show up sometime in the next week.

Thanks again!