Jahzel Misner's dashboard

A comment on the idea "Help with Scansnap" in QCDocs:

Aside from our basic Scansnap S300 setup document, our documentation concentrates on QCDocs. I encourage you to call Fujitsu. From our experience they are very helpful in helping Scansnap users solve unique problems. – Jahzel Misner, on June 02, 2009 16:39

A comment on the idea "Help with Scansnap" in QCDocs:

Hi Pradeep, I haven't encountered this problem. Have you tried removing the Scansnap files in safe mode? – Jahzel Misner, on June 02, 2009 16:04

Jahzel Misner set one of Jahzel Misner's replies as an official response to "Server Issues" in QCDocs

Jahzel Misner replied on May 15, 2009 22:51 to the problem "Server Issues" in QCDocs:

QCDocs is up and running. Once again we are sorry for the inconvenience. Our failed hard drive has been replaced & we are searching the market for a server system that will prevent this from happening again.

Jahzel Misner reported a problem in QCDocs on May 13, 2009 18:37:

Server Issues

Hi everyone we are having server issues. We are currently getting quotes to switch to a new one. We are sorry for the inconvenience.

Jahzel Misner shared an idea in QCDocs on May 12, 2009 18:53:

Billable Time Tracking Video

How to setup Billable time tracking.
http://www.qcdocs.com/videos/billable...

Jahzel Misner set one of Jahzel Misner's replies as an official response to "Help with Scansnap" in QCDocs

Jahzel Misner replied on May 06, 2009 20:58 to the idea "Help with Scansnap" in QCDocs:

One client followed these steps and was still not able to use her Scansnap. After calling Fujitsu they have determined that the problem was caused by a missing Windows file. If the above steps don't work for you, please try this:

1. Download http://www.qcdocs.com/download/fujits...
2. Unzip the file
3. Copy the file to C:\windows\system32\spool\drivers\color

Jahzel Misner set one of Jahzel Misner's replies as an official response to "Twain error when scanning into QCDocs Acquire" in QCDocs

Jahzel Misner replied on May 04, 2009 16:44 to the problem "Twain error when scanning into QCDocs Acquire" in QCDocs:

Please take a look at the image attached. The section I outlined in red is the feature you are having issues with. The purpose of this feature is to bypass your scanner's default scanning software. The problem is that not all scanners are supported. However, it is just as easy to use your default scanning software. In fact, I prefer this method since the default software often has more control on image quality.

Please try this:

1. Scan using your scanner's software. Take note of the folder that your scanner saves to.
I have my scanner set to save to a folder on my desktop. (E.g. C:\Documents and Settings\User\Desktop\fip)

2. In QCDocs, select 'Setup' in the menu.

3.Select the Paths tab, and change the Scanned Images Folder to the same folder that your scanner saves to.

4. Your scans will now automatically show up in the QCDocs Acquire screen. Press the refresh button to see new scans.
In the attached image you can see that I have documents 2.bmp and 3.bmp in my folder. Those same documents also show up in the QCDocs Acquire screen.

Tip: The 'Scanned In' folder is not restricted to scans. For example if you are emailed a document, you can drag that document into that folder to be uploaded into QCDocs.

Jahzel Misner reported a problem in QCDocs on May 04, 2009 16:42:

Twain error when scanning into QCDocs Acquire

EZTwainX:TIFF1/O failure. Could not load EZTiff.dll. when scanning into QCDocs.

Jahzel Misner set one of Jahzel Misner's replies as an official response to "Error connecting to database error message when trying to log into QCDocs Desktop." in QCDocs

Jahzel Misner replied on May 04, 2009 16:39 to the problem "Error connecting to database error message when trying to log into QCDocs Desktop." in QCDocs:

There are 2 reasons you might see this error.

1. You are using Windows 2000 Operating system. QCDocs does not support the Windows 2000 Operating systems.

2. Router and firewall issue. If you can access your Internet but cannot access QCDocs Desktop confirm with your IT provider that you have outbound access to Port 1433 and 1001. We have encountered 1 client who's Internet provider was blocking port 1433. A solution to this is port forwarding.

Jahzel Misner reported a problem in QCDocs on May 04, 2009 16:37:

Error connecting to database error message when trying to log into QCDocs Desktop.

I can connect to the Internet, but encounter a database error message when trying to connect to QCDocs Desktop. Error message: Error connecting to db, server does not exist or access denied.

Jahzel Misner replied on March 20, 2009 16:03 to the question "I am unable to sync with Quickbooks" in QCDocs:

Hi Lucy, have you previously been successful with sync? You may be missing a file called QBFC that is available on our download page. Are you using Vista? Which company account are you experiencing this problem with?

Jahzel Misner started following the problem "Why am I not able to upload a profile picture?" in Twitter.

Jahzel Misner started following the problem "Why won't my allegedly "saved" background picture appear after uploading?" in Twitter.

Jahzel Misner shared an idea in QCDocs on February 24, 2009 20:18:

Help with Scansnap

Please follow these steps if you are having trouble installing your Scansnap scanner.

1. Unplug the scanner and uninstall the Scansnap programs. Many people make the mistake of plugging their scanner in before installing the software. This will cause you trouble!

2. Install the Scansnap software. You will be prompted to restart your computer.

3. A Scansnap icon will appear on your taskbar. (Lower right toolbar)

4. Right click the icon, select 'Help' and 'Online Update'.

5. If an update is available, download and install it. You may be prompted to restart your computer.

6. Plug in your scanner.

7. A new hardware notice will appear and automatically install the Scansnap driver.

8. Configure your Scansnap to your preferences.

There is a comprehensive guide on the training site that suggests the best settings for QCDocs Systems. http://training.qcdocs.com

If you need a little help with the settings take a look at this short video on Scansnap profiles.
http://www.qcdocs.com/videos/scansnap...

Jahzel Misner set one of Jahzel Misner's replies as an official response to "why can't i scroll through documents" in QCDocs

Jahzel Misner replied on February 23, 2009 19:36 to the question "why can't i scroll through documents" in QCDocs:

This issue has been resolved via telephone.

If you experience this issue please note that documents will be displayed in a different viewer depending on whether it's a pdf or an image. When viewing a pdf you can scroll down to see the next page. When viewing an image, you will need to press the Next and Previous buttons to navigate the pages.

A development request has been submitted to make the controls consistent between the 2 views. Thank you Cheryl for your suggestion.