Jaime's dashboard

Those are the even viewer logs. They don't really tell us much about the issue. Have you tried disabling ThreatNet?

We can try disabling ThreatNet to see if that resolves the issue. There is a known issue with ThreatNet that we are working on now. In VIPRE, click on File, then Settings, and then uncheck both "Enable ThreatNet... and Allow ThreatNet...". Then press Apply, and see if this keeps VIPRE running.

The latest version is 3.1.2416, which I see you are already on. When does the service stop? Is it after scans or does it seem to be randomly?

Hello Ray!

Thanks for posting! I apologize for the issue VIPRE is causing. Are you getting any errors when the service stops? Also, have you tried updating?

Hello Bruce!

Thanks for posting! I apologize for the issue VIPRE is giving you when you're trying to install. It sounds like there are some old CounterSpy files left on your computer, so let's try running a cleaner then installing VIPRE. The utility below should completely cleanup the CounterSpy installation that was left behind on your PC.

CounterSpy 3 uninstaller:
http://www.sunbelt-software.com/suppo...&VClean.exe.

When prompted to save or run the file, choose save and save to a location on your computer (ex. Desktop). Once the download completes, run the file to start the Uninstaller.

Restart your computer, the follow these instructions to reinstall VIPRE.

1. Click on the following link to install VIPRE: http://go.sunbeltsoftware.com/?linkid...

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

Please let me know if you need any further assistance!

Hello Jenny! Thanks for posting. I apologize for this issue with the firewall. Are you getting the message "Ad blocked here by SPF" when you try to fill out the online forms or are you getting some other error?

Dlrandall,

Thanks for posting! After renewing your subscription, did you reenter your key into CounterSpy? If you did and it is still not accepting your renewal, please contact us at support@sunbeltsoftware.com or 1-877-673-1153 so we can get this resolved for you. I can also have our Online Shop check your account for the extra renewals. Please reference ticket # 262842.

Thanks!

To correct the issue please add the program as an exception to the HIPS section in SPF.

Here is how to do this:

1.Please open the Personal Firewall by double clicking on its icon down by the time clock.

2.Click on the intrusions tab and click advanced next to Host Intrusion and prevention system.

3.Click exceptions next to buffer overflow.

4.Click add. Type in the path of the program that is being blocked in the space provided.

5.Click OK twice.

6.Click exceptions next to code injection.

7. Repeat step 3.

8. Click ok three times.

Please let me know if this resolves the issue with the firewall!

Thanks for posting blockparty!

Would you please contact us at support@sunbelt-software.com or (877) 673-1153. Each iHateSpam key can only be registered once, so we will need to generate a new key for you. Please reference ticket # 259392. Thanks!

You can also try adjusting the handling of known risks and suspicious programs. In Vipre, click on File > Settings, then the Active Protection tab. Under "Handling of Known Risks...", uncheck the box next to "prompt for action if Vipre determines that a program has suspicious characteristics".