Jakob Heuser's dashboard

A comment on the problem "Use https instead of http for twitter.com" in atebits:

Awesome feedback response atebits. Thanks for keeping us updated! I also noticed there's an auto-update added to 1.0.1. Good job on quickly squashing this issue! – Jakob Heuser, on April 20, 2009 18:14

Jakob Heuser marked one of atebits' replies in atebits as useful. atebits replied to the problem "Use https instead of http for twitter.com". Jakob Heuser and 11 other people think it's one of the best replies.

Jakob Heuser replied on April 20, 2009 17:18 to the problem "Use https instead of http for twitter.com" in atebits:

Definitely in agreement https needs to be used for security reasons. Given the polish the iPhone app got, I'd expect this will be updated soon enough.

Jakob Heuser started following the problem "Use https instead of http for twitter.com" in atebits.

Jakob Heuser replied on December 26, 2008 16:08 to the question "Unknown charge by PayPal?? or scam?" in PayPal:

Hey, Hans, how did this work out? I just got a random $12 charge labeled "Paypal Pro" in my bank statement this month, which doesn't show up in my PayPal payment history.

A comment on the problem "Store Credit Unavailable" in Apple:

Yeah, had tried that. It finally started working this morning. I don't think the error message is very accurate though, as I don't actually have any store credit. – Jakob Heuser, on December 11, 2008 18:53

Jakob Heuser replied on December 11, 2008 07:24 to the problem "Store Credit Unavailable" in Apple:

This is stupid, I'm getting the error and I don't even have store credit. I even changed payment methods just to be sure. Figures this'd be the night I wanted to buy an app too.

Jakob Heuser replied on October 03, 2008 16:15 to the question "Banned account = other accounts too?" in Gaia Online:

No, we do not holistically look at all accounts. The exception to this is actions which are financial (hacking, scamming, botting, things like that involving items and gold)

If you don't mind, would you be willing to c/p your conversation with Gaidin? Thanks in advance.

Jakob Heuser marked one of Noraboo's replies in Gaia Online as useful. Noraboo replied to the question "I've been hacked and i have impt questions.".

A comment on the problem "My account was banned" in Gaia Online:

Good to hear! Keep us posted here on GS how it goes :D – Jakob Heuser, on October 03, 2008 16:13

Jakob Heuser marked one of Tina's replies in Gaia Online as useful. Tina replied to the problem "My account was banned".

Jakob Heuser replied on October 03, 2008 16:09 to the problem "Gaia Cash Shop won't open" in Gaia Online:

Jm,

do you get any sort of error message when trying to open it? If you could provide your browser version, I'll try and get an identical environment set up as early as Monday. Thanks!

A comment on the problem "Gaia Cash Shop won't open" in Gaia Online:

Thanks for pitching in Rassy! – Jakob Heuser, on October 03, 2008 16:09

Jakob Heuser replied on October 03, 2008 16:08 to the question "Reinstatement or further looking into ??" in Gaia Online:

Hi Kare,

Have you gotten a reply to this yet? =\

Jakob Heuser replied on October 03, 2008 16:07 to the question "I was banned for reciveing a donatian?" in Gaia Online:

Hey, haven't forgotten about the thread, wanted to update you.

In response to the bit about family members, one of the problems Gaia has is the inability to separate accounts from the machines they primarily run on. Because both you and holy lord assassin have several exchanges on the same machine, we have to treat these accounts as owned by the same individual. :(

Just to clarify, you've contacted Gaia via the "Contact Us" link in their footer, yeah?

Jakob Heuser replied on October 03, 2008 16:05 to the question "Gaia Bans- How Many Strikes Left?" in Gaia Online:

On password entry error, after 3 tries, it puts a hold on the account for 15 minutes. This is done to prevent someone from trying to type in your password all day. Hope this helps!

Jakob Heuser replied to a topic that has since been removed from Gaia Online. see the change log

Jakob Heuser replied on October 03, 2008 16:04 to the question "Isn't Gaia ever wrong?" in Gaia Online:

Hey, didn't forget about this thread. Offhand as far as a direct contact, nobody I can think of. Usually the customer service group is the PoC, but if they've shut down that communication line, I'm at a loss as well. :(

Jakob Heuser replied on October 03, 2008 16:02 to the discussion "Unfairness on gaia: Is it fair to be banned after ONE slip off?" in Gaia Online:

We don't actually ban IP addresses. Mostly because users who are on services such as AOL would get accidentally caught in the crossfire. Additionally, you should always be able to contact the General Inquiry contact form to get additional information about your ban. When the ban isn't clear, and the customer support isn't helping, that's when a thread ends up here on GS.

I understand you want to help Karen, but misinformation won't help anyone reach the solutions that they need. =\

Jakob Heuser replied on October 03, 2008 15:59 to the problem "I cannot access Gaiaonline. Please help?" in Gaia Online:

Okay, it seems to be mapping to pantherCDN. I'll forward this thread over to operations here at Gaia, maybe they can offer some insight. On your end, I'd recommend contacting your ISP and informing them of the domain you keep timing out to reach.

Usually, problems like this are between your ISP and our ISP. We'll bug ours, and if you can bug yours, hopefully they'll pick up the phone and call each other. :D