James's dashboard

James set one of James' replies as an official response to "How to pause uploading process?" in Mozy, Inc

James replied on June 11, 2009 15:25 to the question "How to pause uploading process?" in Mozy, Inc:

Right click on the Mozy icon in your toolbar and click suspend. When you want to start the backup again you will need to click unsuspend following the same process.

James replied on June 08, 2009 18:49 to the question "Can I mail a DVD image of my Hard Drive to jump start Mozy's first backup?" in Mozy, Inc:

At the current time backing up over the internet is the feature that we offer for backing up your files. I will take your idea and submit it to our Program Managers for review for a future feature.

James replied on June 01, 2009 16:02 to the problem "Mozy download does not work" in Mozy, Inc:

What exactly is the problem with your Mozy account? I would love to help and get you up and running. If you can describe to me what exactly is not working we can try and resolve the issue.

James replied on May 28, 2009 16:54 to the question "Initial Backup NOT working!!" in Mozy, Inc:

Right click on the Mozy icon on your toolbar. Make sure that "suspend" is not checked. If it is checked the uncheck it and restart the backup. If this doesn't resolve the issue check to see how much free space you have on your hard drive. You will need 150% free space of the largest file for the encryption to take place.

If you have sufficient free space and suspend is unchecked please send me your log file (C:\Program Files\MozyHome\Data\Mozy.log) to James@mozy.com

James replied on May 26, 2009 21:14 to the question "Mozy slow to answer email." in Mozy, Inc:

Jeff,

If you can email me your email address that is associated with your Mozy account I will be able to take care of this. Send it to (James@Mozy.com)

James replied on May 22, 2009 15:43 to the question "Help- Can I suspend the 1st Mozy backup?" in Mozy, Inc:

Jane,

You sure can. Right click the Mozy icon on your toolbar. The select "suspend." When the back up starts again it will scan the already backed up files for changes but won't need to re-backup the already backed up files.

James replied on May 18, 2009 17:25 to the idea "Will there be a Mozy Mobile?" in Mozy, Inc:

This is a great question as many customers have data on their mobile devices. Mozy continues to strive to be at the forefront of data backup with that in mind I will forward this suggestion to our product management team.

James replied on May 18, 2009 17:04 to the question "My backups take almost twice as long as they should. Why?" in Mozy, Inc:

Hello Everyone,

We have done tweaking on our side which should improve your backups. How are your backups going now?

Dazzer is the 7GB new data or is it data that is already backed up? If it is new data then that is normal.

James replied on May 15, 2009 21:32 to the idea "Better schedule for Mozy" in Mozy, Inc:

rseiler,

We haven't forgotten you or the Windows user. I have forwarded this information to Mozy's Director of Product Management so both clients will be included. Thanks for your feedback.

James replied on May 11, 2009 18:00 to the question "Does Mozy recognize disconnected external HDs?" in Mozy, Inc:

Mozy supports drives that your OS recognizes as "fixed." Mozy does not support "unfixed" removable drives such as DVD/CD-ROMs, media cards and some thumb or flash drives.

It is also correct that if the external hard drive is removed and a backup runs it will remove the files from the backup. Keep in mind that the files that you backed up will be safely stored on our servers for 30 days after the backup. If you did remove the external drive and run a backup the next backup would need to reassociate with the existing backup. Reassociation takes longer than incremental backups but will not take as long as your initial backup.

James replied on May 06, 2009 21:39 to the idea "Entirely uncapped upload speed" in Mozy, Inc:

There is nothing out of the ordinary with this case. With MozyHome there is a cap. We recently increased the cap to 1.5mb and plan to continue to raise it. With MozyPro our business product there continues to be no bandwidth cap.

James replied on May 06, 2009 20:18 to the question "My backups take almost twice as long as they should. Why?" in Mozy, Inc:

I want to address this problem with our support team and look more in depth into the errors which you have been experiencing. If you are having frequent pauses with the program stating "communicating with server" please email me (James@Mozy.com) your email address that is associated with your Mozy account. In the header will you please put the title of this question "My backups take almost twice as long as they should. Why?" so I know which topic to address that would be much appreciated.

A comment on the question "My backups take almost twice as long as they should. Why?" in Mozy, Inc:

Files are recognized at the hash level. If you backed up a file and then deleted it from the backup set. Then backed up without that file and then ran another backup with that file included. Mozy will recognize the file and will re-associate the file with your already backed up files. Which means Mozy won't have to re-backup the file in it's entirety only the changes that occurred since the time of deletion. – James, on May 06, 2009 20:10

James replied on April 28, 2009 18:34 to the problem "CPU usage high on the MAC, even when not backing up" in Mozy, Inc:

Paul,

Would you mind sending me the email address that is associated with your Mozy account? You can send it to James[at]Mozy[dot]com. I would like to look at we've done to try and solve this and see if there is anything else we can do to resolve your concern. Thanks!

James replied on April 24, 2009 16:39 to the question "Using Mozy on a VM and host?" in Mozy, Inc:

Anthony,

As mentioned before MozyHome is only for a specific computer. As you mentioned when you upgrade you "lost" your 4 GB of data. Free is a little different where you can set up a second computer to backup using free quota. A work around is to set up a different account for the two computers that are not being backed up by MozyHome. I think I found an account of yours that hasn't been activated which I would be more than happy to allocate 4GB's (free) to if you are interested. If so please email me at James@Mozy.com and let me know you are from GetSatisfaction. Thanks again for using Mozy.

James replied on April 23, 2009 17:16 to the idea "Better schedule for Mozy" in Mozy, Inc:

bidulo,

Thank you for the feedback. I will submit this to our Mac team for review.

-James

James replied on April 09, 2009 21:00 to the problem "Can't install on Vista 64bit" in Mozy, Inc:

Mozy shouldn't have a problem running on Vista 64 bit. Though with Vista you might have to install by right clicking on the Mozy exe file and select "Install as administrator." Let me know if this doesn't work and we can work from there.

James replied on April 07, 2009 21:58 to the question "Using Mozy on a VM and host?" in Mozy, Inc:

With MozyHome you would need two licenses one for the virtual and one for the physical.

MozyPro on the other hand you could purchase one license+storage and map the backup. If this is a personal computer and you have more than a few GB's to backup I would suggest purchasing two Home licenses rather than the one Pro license which would cost effective.

James replied on April 07, 2009 17:50 to the question "Multi-boot computer and MozyHome license" in Mozy, Inc:

You might be able to do it with a MozyPro license. What OS's are on your machine? This will help in figuring out if it's possible.