jamie's dashboard

jamie replied on December 31, 2008 23:52 to the question "rosetta stone on sf public library" in Timbuk2:

oh and did i mention it's free? that's the really cool part.

jamie replied on December 31, 2008 23:52 to the question "rosetta stone on sf public library" in Timbuk2:

this is totally not T2 related (although i'm glad you went to our store/site), but! did you know you can do Rosetta Stone through the SF Public Library if you have a SF Library Card? how cool is that?!

jamie asked a question in Timbuk2 on December 31, 2008 23:52:

rosetta stone on sf public library

Errands for today: bag shopping at @timbuk2, Rosetta Stone booth (thinking of learning Japanese), lunch, & groceries at Bristol Farms.

jamie replied on December 02, 2008 17:25 to the question "How come you can't buy the T-Pack from your website?" in Timbuk2:

my guess is that we make what dell orders. keeping things in stock is more up to them (to reorder) than for us (to magically predict). my crystal balls don't tell me how many bags dell needs (and kudos to you, t-pack buyers, for being so excited about that bag!).

jamie replied on November 18, 2008 21:29 to the question "Timbuk2 Manufacturing Numbers (for Athens State)" in Timbuk2:

joe! like i reccomended to theresa, i say "write a professional-ish email to customerservice@timbuk2.com and we'll forward it onto the proper recipient." sound good? yes.

jamie replied on November 18, 2008 21:26 to the question "Help with a school project on Timbuk2 supply chain management" in Timbuk2:

harsh, mike! we do care about school and papers and gettin' smart. we do. but this isn't necessarily the best forum to ask a question like theresa's. we could answer pretty much anything concerning product (how it looks, feels, smells etc), service (where's my order?! how do i show my love? who was the owner of that cool voice on the phone?), or history (what was that bag that you had that one time with that thing on the side?), but supply chain management? not so customer-service-y. a great question, just asked in the wrong place. i'd suggest writing a professional-ish email to customerservice@timbuk2.com with specific questions that we could then forward onto the proper recipient. why professional-ish, you ask? because we want to know you're serious about writing this paper so we can be serious about helping you.
time for recess!

jamie replied on November 11, 2008 18:26 to the praise "Thank you" in Timbuk2:

Yay! Everyone needs at least three bags, in my opinion! Nice job. And to answer your question, I have a question: where did you get the first beer cozy?! I was unaware we were sending them!

jamie replied on November 11, 2008 18:23 to the question "espresso/chicory fabric bags?" in Timbuk2:

we're still checking on the messenger bag, but the tote: nope. that's an REI special deal. It is a very nice fall/winter style, if you ask me...

jamie replied on November 11, 2008 18:20 to the question "timbuk2 travel" in Timbuk2:

perhaps around holdiay time? I'd check back early December, if I were you.

jamie replied on November 11, 2008 18:18 to the question "timbuk2 special edition" in Timbuk2:

nope, more specific-retailer-only bags. but they're cool looking, huh?

jamie replied on October 27, 2008 22:02 to the question "i was in the catalog give me a free bag!" in Timbuk2:

marketing was already on it i guess. cheers to efficiency.

jamie replied on October 27, 2008 21:44 to the question "i was in the catalog give me a free bag!" in Timbuk2:

we're looking into it, workin' on it, figuring it out, la la la. i've alerted the powers that be in marketing. i'll make sure they respond to you with something grand. side note: that's a rad picture.

jamie replied on October 17, 2008 00:09 to the question "reflective tail replacements?" in Timbuk2:

HECK YEAH! tails are BACK, baby!
http://www.timbuk2.com/tb2/products/a...

jamie replied on October 15, 2008 23:20 to the problem "My messanger bag has started to ruin any clothing it rubs against." in Timbuk2:

one way of preventing this might be to wear the bag closer against your body, on your back. this will also make the bag more comfortable to wear, and distribute the weight more evenly. the commute has a padded backside, so it would be less likely to pill (or create pilling in other fabrics).

jamie replied on October 15, 2008 23:18 to the question "Purpose/Material of "boot bottom"" in Timbuk2:

the boot gives the bag both an extra snazzy color panel AND a bit more protection on the bottom of the bag (where you put it on the ground/grass/concrete). it's ballistic nylon, like the rest of the bag. it looks cool, no?

jamie replied on October 14, 2008 22:46 to the question "status of order no 5173588" in Timbuk2:

and what a great opportunity to re-explain the whole "business day" timing thing! we try to get orders out in about three business days. if you place an order over the weekend (sat or sun), that three business days = Mon, Tues, Wed. That's the goal. Some bags take longer (did you know that the pattern and work involved on the custom cargo tote and the lex pack are both more complex and time consuming? crazy!), and although we try to get those longer-process bags out just as fast, sometimes they take a smidgen longer.
so, moral of the story: if you order between friday and monday, give us til at least wednesday.
(we do understand,however, being all excited about your bag, and hoping it went out in the earlier part of "3 business days".)
enjoy your fancy new bag!

jamie replied on October 06, 2008 21:30 to the question "espresso/chicory fabric bags?" in Timbuk2:

the espresso should be back mid to late month.

A comment on the problem "Order Problems, Zero Customer Service" in Timbuk2:

i'd like to disagree with you, doc. we don't think you're the enemy. we love our customers. granted, our response time has been slow, but every company has growing pains. we're sorry ours have affected our customers with such an impact lately. i can personally assure you (and the rest of the commenters) that we (those of us actually answering the phones and responding to your emails) are working very hard trying to get information flowing. like a river. that makes flowers grow. – jamie, on October 03, 2008 18:59

jamie replied on October 03, 2008 18:46 to the problem "do you care about your customers?" in Timbuk2:

That's very odd, that the queue didn't work. We'll look into that. The tracking is also getting fixed as we speak and should be fully working within days. It is currently working for custom orders. When did you place your order? If you check for tracking before the order has shipped, UPS will say "nope. your order doesn't exist" because in their system it is exsistence-less until it ships. They're funny like that...

jamie replied on September 26, 2008 23:04 to the question "peacock blue!!" in Timbuk2:

And? i think the colors in the bag builder aren't all that rotten. perhaps you have a refined pallet, and would prefer the colors that are being added mid-october. (and yes, clark was right. the more often we spruce up the colors, the less likely YOU are to have another person make the same bag as yours. we got your back, don't worry.)