jamie's dashboard

jamie replied on April 23, 2008 17:33 to the question "Where is the luggage pass-through on the Commute?" in Timbuk2:

hehe. i just talked to you on the phone! way to hit all channels of communication. nice job.

jamie replied on April 15, 2008 15:25 to the problem "Can I get a new bag that is not dirty?" in Timbuk2:

send your pics to customerservice@timbuk2.com. dirty bags are not good!

jamie replied on April 14, 2008 21:28 to the idea "Images of people wearing bags" in Timbuk2:

i'll add that to the list of pictures to take. we just finished another america's next top bag model photo shoot; watch for the pics!

jamie replied on April 14, 2008 20:00 to the problem "Free Shipping promotion not prominant on website" in Timbuk2:

hey! call us at 1-800-265-2513. it looks like we might be able to catch your bag and cancel it, but i won't cancel it till we hear from you!

jamie replied on April 10, 2008 20:54 to the question "No more waxed canvas?" in Timbuk2:

wait! just kidding! throw those tissues aside and jump over to the detour (http://www.timbuk2.com/tb2/products/b...) or the messenger (http://www.timbuk2.com/tb2/products/m...) or the metro (http://www.timbuk2.com/tb2/products/m...)! so cool! yay.

jamie replied on April 10, 2008 20:45 to the question "i need my item to arrive by a certain date! and the UPS prediction is too LATE!" in Timbuk2:

(i know this answer is too late for this person, but just in case any of y'all have the same question: we here at timbuk2 can't change your shipping method once the item has shipped. nope.)

jamie replied on April 10, 2008 20:43 to the question "Please add REMOVABLE shoulder strap options to messenger bags that have a handle on top." in Timbuk2:

hey JB in DC. i don't think the shoulder strap is going to be detachable any time soon. just sayin'. the shoulder strap is part of the 'core' design of the messenger bags.

jamie replied on April 10, 2008 20:37 to the question "baggage questions" in Timbuk2:

i don't know about checking our bags, but i DO know that the XL is really, really XL. double check the dimensions and make sure that's the size you need.

jamie replied on April 10, 2008 20:29 to the question "Water bottle, reflective tails and ordering advice..." in Timbuk2:

sorry jeff. we were eating burritos. answers to your questions: nope, ya can't add on a waterbottle holder. yes, you can take off the reflective tails, but you can't take off the clip that attaches the tail to the bag. you can totally phone in the order, or you can do the process online, whichever floats your boat.

jamie replied on April 09, 2008 16:24 to the question "order confirmation" in Timbuk2:

will do! however, you should have been sent an order confirmation page to that email, so i'd double check your inbox!

jamie replied on April 03, 2008 22:24 to the question "Will the replacement reflector tails work with a really old messenger bag (vintage 1995 or 1996)?" in Timbuk2:

the replacement reflector tails are the "male" end of a clippy thing with the tail attached. i don't have a vintage bag, but i can say that if your bag has a female clip to attach the tail to, it should work. anyone got an oldie but goodie and want to share some wisdom?

jamie replied on April 03, 2008 22:22 to the question "Slider vs. 2way: Which to choose?" in Timbuk2:

ooh, you do have an older accessory case. and it's so....bright!

jamie replied on April 03, 2008 22:19 to the question "Uni-sex?" in Timbuk2:

i can see some dudes thinking the metro is more feminine because it's more round, less square. the sides are rounded, the flap is rounded, there's just one little snap in the middle. personally, i think it's pretty unisexy, but i can see the point of people who think it's not manly man enough.

jamie replied on April 03, 2008 22:15 to the question "New Cargo Tote Colors" in Timbuk2:

yes yes, of course. shoulder strap is there, just hidden. don't worry.

jamie replied on April 02, 2008 19:57 to the question "What is the "green-ness" of your fabrics?" in Timbuk2:

1) next season there will be a light green hemp for some of the models. 2) green-ness of our bags, to me, goes like this: the ballistic is made from neither recycled nor recyclable materials. however. if you were to order a custom ballistic laptop messenger bag, you are getting a bag that will outlast anything that can be made (at this time) out of recycled materials. the bag will most likely outlast you. that bag will also be made in san francisco, by people who live and work in one of the most expensive cities in the country. all this makes your bag earth-friendly and people-friendly, and goreous to boot. so green in the strictest sense of the word? no. green in a more whole/sustainable sense of the word? quite.

jamie replied on April 02, 2008 16:13 to the question "Name tag my bag!" in Timbuk2:

email me! customerservice@timbuk2.com

jamie replied on April 01, 2008 23:34 to the question "new fabrics, and black underpressure?" in Timbuk2:

ooh! i love the new fabrics. especially that pink geometric thing. awesome.

jamie replied on April 01, 2008 23:29 to the question "Pricey shipment costs" in Timbuk2:

it costs us a lot to ship across the water...i wish i had a fancier, funnier answer, but that's it.

jamie replied on April 01, 2008 23:28 to the question "Bargain Shipping?" in Timbuk2:

have you checked to see which stores in your area carry our products? http://www.timbuk2.com/tb2/retail/ret...

jamie replied on April 01, 2008 23:27 to the question "My laptop won't fit!!" in Timbuk2:

It looks like your bag is a weeeeee bit too tall. have you tried sticking your hands into the laptop compartment and squishing down the corners? sometimes this makes more room.