jane's dashboard

jane replied on December 11, 2008 22:01 to the problem "bold login server error" in Qik:

Hi jason sorry for this error. We are preparing new update that should fix that issue.

jane replied on December 09, 2008 20:25 to the question "Which data volume does 1 min stream represent?" in Qik:

Qik needs around 100 kbps to guarantee video quality

jane replied on December 09, 2008 20:23 to the question "Streaming from WinMo smartphone but nothing shows up" in Qik:

i see, you had the wrong version installed, the one your have is NOT for HTC
could you please download from http://tinyurl.com/6ypmdc

jane replied on December 09, 2008 20:04 to the question "It tells me UNABLE TO INSTALL on my Nokia N78... what's the deal?" in Qik:

Hi Patel
Same for DSe93, we need you email and will send direct file

jane replied on December 09, 2008 20:03 to the problem "Qik stopped working on Nokia 3120c" in Qik:

could you try menu--setting---reactivate device and log in with your account again,
let us know if problem persists

jane replied on December 09, 2008 20:02 to the question "No link in Twitter feed? I want stalkers!" in Qik:

have you set twitter account under edit profile correctly

jane replied on December 09, 2008 19:27 to the question "Samsung Omnia will not work with QIK" in Qik:

i guess either your version is not latest or not correct, could you please remove existing application from setting---more ---remove program and remove Qik folder from "my device"
then download from http://tinyurl.com/69ebwv

jane replied on December 09, 2008 19:09 to the question "Development for BlackBerry Pearl 8100" in Qik:

we dont think so,
Qik application take use of blackberry's own video recorder application, but there is not video recorder on 8100

jane replied on December 08, 2008 23:46 to the question "Streaming from WinMo smartphone but nothing shows up" in Qik:

can i please know your username

A comment on the question "How do I get my Main Menu back??" in Qik:

Evie, crontablpy is asking about Nokia phones on which when you install Qik, qik will be on your left shortcut key,i have helped him on this and as you can see, his problem solved as shown by his reply below, whereas I believe you ask totally different question.
can you make a separate topic and explain your problem more specifically – jane, on December 08, 2008 22:06

jane replied on December 06, 2008 01:53 to the question "my embeded live channel plays other peoples videos" in Qik:

other people s video play when you do not have a video of your own,
they will show up slightly later if you streaming from a blackberry, we are working on this delay issue

jane replied on December 05, 2008 22:12 to the question "my embeded live channel plays other peoples videos" in Qik:

hi saintaaron83
I check your profile page and see a lot of restored videos? is that possible that your phone has been used by other before that they have taken some video with Qik but haven't uploaded successfully back then ?

jane replied on December 05, 2008 22:08 to the problem "I cannot login." in Qik:

have your account be activated? let me know your username, will take a look and let u know

jane replied on December 05, 2008 01:20 to the idea "Qik Blackberry Client" in Qik:

bigguyd we see no video on your profile, can u stream a video for us to investigate

jane replied on December 03, 2008 22:52 to the question "1 second videos" in Qik:

send your username to support@qik.com if this problem persist

jane replied on December 03, 2008 19:35 to the question "BB Bold loops continuously trying to connect on 3G Orange UK" in Qik:

Please set your TCP setting and see whether it helps
Go to option --TCP
APN: orangewap
Username for APN: (blank)
Password for APN: (blank)

WAP Gateway IP: 192.168.71.35
WAP Gateway Port: 9203

jane replied on December 03, 2008 00:14 to the question "BB Bold loops continuously trying to connect on 3G Orange UK" in Qik:

got it,
let u know if we have a solution

jane replied on December 02, 2008 20:26 to the question "BB Bold loops continuously trying to connect on 3G Orange UK" in Qik:

Hi Simon
I guess we REALLY need log from you to further investigate the problem
Could you please send qiklog.txt which is in your SD card blackberry folder
Sent it to support@qik.com with title"Orange bold connection"
thanks

jane replied on December 02, 2008 20:13 to the question "question about quick and phone memory on my N96" in Qik:

the feature to store video on" actual mass memory" are not available
we are working on it, it will be available in near future

by the way, my comments about video are temporarily stored is responding to jacklail's question :P

jane replied on December 02, 2008 20:00 to the idea "Organize my videos using folders" in Qik:

Great idea. we will take into our plan