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Jano replied on March 22, 2009 09:45 to the problem "vipre can't update due to alleged internet connection problems" in Sunbelt Software:

Hi! Got the same problem some 2 months ago. I resolved it only after I updated (reinstalled) PC. Apparently it was virus infection (I am self to blame for it though) and Vipre was not able to solve the problem... Everything seems to be fine now...

Jano

Jano replied on January 20, 2009 20:40 to the problem "VIPRE definitions update service not functioning properly" in Sunbelt Software:

Three risks were discovered/removed during last weeks:
1)Trojan.Bckdr.CRQ;
2)Trojan fake alert;
3) Trojan.DNSChanger

A comment on the problem "VIPRE definitions update service not functioning properly" in Sunbelt Software:

Three risks were discovered/removed during last weeks:
1)Trojan.Bckdr.CRQ;
2)Trojan fake alert;
3) Trojan.DNSChanger.Gen – Jano, on January 20, 2009 19:06

Jano replied on January 20, 2009 12:27 to the problem "VIPRE definitions update service not functioning properly" in Sunbelt Software:

I updated the definitions and scanned the system in "safe mode". VIPRE did not detect any threats on the system. The problem with updates persists.

Jano replied on January 19, 2009 18:48 to the problem "VIPRE definitions update service not functioning properly" in Sunbelt Software:

No, I do not have any other security software installed. The Windows XP firewall is switched off. I even switched off for a short while Sunbelt firewall, to no avail.

I followed your advice. Apparently there is no ping connection because I got following answer:

Ping request could not find host updates.sunbeltsoftware.com. Please check the name and try again.

Everything is fine when I tried to ping „sunbeltsoftware.com” (packets sent 4, received 4, lost 0 (0%loss))

Jano reported a problem in Sunbelt Software on January 18, 2009 21:32:

VIPRE definitions update service not functioning properly

VIPRE risk definitions are out of date but will not download the latest ones also when I try to download them manually. Latest version of the definition is 5 day old (13.01.2008(2509)) but it will not download any new ones although subscription is valid until January 2010

Jano started following the problem "vipre can't update due to alleged internet connection problems" in Sunbelt Software.